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Customer Service Pharmacy Technician

Naperville, Illinois, United States
March 03, 2018

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Sophia Baxter Wilson

**** ******** ****

Apt ***, Naperville IL,60540

Home 630-***-**** Cell 331-***-****

Professional Summary Qualified pharmacist now certified pharmacy technician with over twenty years of experience in pharmacy services, bringing management,

administrative and medical experience to retail and institutional settings. Licenses

Registered Pharmacy Technician with IDFR License # 049.251790 Issued 07/07/2017 Expires 03/31/2019 Certified through PTCB Certificate # 30047303 Issued 07/13/2017 Expires 07/01/2019 Skill Highlights

Pharmaceutical storage awareness

Pharmaceutical distribution familiarity

Drug distribution professional

Inventory management

Efficient and accurate

Strong background in M.O.H. drug safety


Expert understanding of Health Insurance


Strong decision-making ability

Highly skilled in the drug registration process with the M.O.H

Hospital and retail pharmacy professional

Counting and pouring expertise

Excellent telephone etiquette


Professional Experience

Pharmacy technician 1

October 2017-Present

Contractor CVS Health Mount Prospect IL

Initiate appeals from faxes sent from MDO

Pharmacist/Health Care Coordinator

May 2014 to March 2017

Dispensed medications at a private clinic operated by Food for the Poor Worked with the chief nurse and the primary doctor in the management of the clinic Coordinated the drug donation and acceptance process from our overseas donors with the Ministry of Health (M.O.H.)

Allocated donated pharmaceuticals to the hospitals and partners Arranged walkthroughs with qualified personnel to assist in the allocation process Visited partners to follow up on condition of donated items and accept recommendations Stock and Inventory management

Company Pharmacist

March 2011 to April 2014

VitalMed Distributors Limited - 37 Caracas Avenue Kingston Free Zone Kingston 13 Maintain drug inventory levels by ordering necessary medications and supplies and verifying deliveries against

purchase orders (Both locally and overseas)

Maintain proper storage and security conditions for all drugs. Take and process orders for delivery

Register new drugs through the M.O.H.

Apply for permits for drug importation

Conduct market surveys

Search for new products to expand pharmaceutical line Retail Pharmacist

November 2009 to October 2010

Red Hills Pharmacy - Sunrise Crescent Kingston

Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Provided friendly customer service at prescription drop-off and pick-up counters. Verified accuracy and completeness of information on prescription and refill requests. Mixed various pharmaceutical preparations according to written prescriptions. Communicated with all customers and staff in a pleasant and professional manner. Provided critical information and advice to customers regarding possible drug interactions, side effects, dosage

and proper medication storage.

Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.

Successfully assisted customers with medical issues and provided valuable health care counseling. Proficiently processed and dispensed written, oral and electronic prescriptions. Appropriately resolved customer issues, complaints and questions. Verified patient data and billing information.

Correctly priced and filed prescriptions after they were filled. Strictly maintained customer and patient confidentiality. Company Pharmacist

September 2002 to October 2009

VitalMed Distributors Limited-37 Caracas Avenue Kingston Free Zone Kingston 13 Performed the same duties as was listed previously for this institution Education and training

Diploma in Pharmacy 1990

College of Arts Science and Technology ( Now University of Technology)

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