Customer Service Representative

FREDERICK KAELIN

267-***-**** **********@*****.***

OBJECTIVE

To secure a position in an established or growing company to utilize my skills, strengths and knowledge in Customer Service and Debt Collection. I am self-motivated in addition to being a goal & career oriented team player and willing to do what is best for the company. As an effective leader, I aspire to help and educate others within their chosen careers and assist them in reaching their goals.

QUALIFICATIONS

Customer Service

3rd Party Debt Collections

Call center

Accounts Receivable

Proficient with Microsoft Office

Maintaining consumer relations

EMPLOYMENT

People Ready Customer Service Representative 2017

Interviewed prospective candidates for temporary job placement and input their information into computer software system

Dispatching workers to job sites and follow up to verify they are on site

Taking prospective customer job order, prepare fee quotes facilitate contract and input job order into Prism system and assign temporary workers

Follow up with customers to resolve issues, verify work hours and send paperwork to payroll for processing

PHH Mortgage (Kforce Staffing) Customer Service Representative 2016-2017

Responsible for calling PHH Mortgage holders and inform them of their current mortgages rates and discuss the possibility of a refinance on the current mortgage

Keep accurate and up to date customer electronic records

Facilitate call transitions to mortgage sales representatives for loan application process

Parx Casino Cashier/Customer Service Representative 2013-2016

Provide excellent customer service to all casino patrons

Redeem customers winning casino tickets for cash and pay out jackpot winnings

Inform the customers of upcoming promotions enroll them in casino points reward system.

Count and record money income of casino by utilizing counting machine.

Fill and service money redemption machines on casino floor in addition to counting and recording the money retrieved

Mc Guigan Law, LLC Accounts Receivable 2012-2013

3rd Party Debt Collector

Discuss and make payment arrangements with the consumer to repay their debt utilizing ACH software, money orders, or Western Union payments

Central Credit Services Accounts Receivable Group Manager 2012-2013

3rd Party Debt Collector

Managed a group of 25 agents assisting them in calling consumers and informing them of their debt with our customers. Monitored call counts, collection amounts and engaged team in ongoing trainings.

Train the team on effective collections tactics and the process of making payment arrangements

Responsible for all documentation regarding payment terms

Federal Bond Collections and Services Accounts Receivable Group Manager 2005-2012

3rd Party Debt Collector

Managed a team of 30 agents assisting them in calling consumers and informing them of their debt with our customers.

Train the team on effective collections tactics and the process of making payment arrangements in addition to ensuring efficiency of the team in regard to call and collection numbers.

OSI Services Inc Accounts Receivable 2004-2005

3rd Party Debt Collection

Cashnet Payday Loans Accounts Receivable 2002-2004

3rd Party Debt Collection

Academy Collection Services Accounts Receivable 1995-2002

3rd Party Debt Collection

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