Robert Cooper

President/CEO - Ohio Check Protection, Inc

Chattanooga, TN 37405

ac4oqd@r.postjobfree.com - 678-***-****

Senior Operations Executive

Strategic and hands-on Senior Operations Executive with over 20 years; an accomplished leader with track record of revitalizing, restructuring, accelerating growth, and maintaining ROI for multi-site operations in intensely competitive market. Record of targeted, growth-oriented leadership incorporating strategic approaches to optimize lean operation principles. Recognized for excellent communication skills with ability to motivate results-oriented teams, proactive approach and follow-through skills. Strong decision making skills with ability to gather and review data to make timely proactive decisions. Combined strong general management qualifications with outstanding sales leadership that possess an entrepreneurial attitude. Consistently demonstrate strong work ethic and ability to quickly learn and adapt to new systems and processes.

Quality Processes • High Performance Team Building

• Project Management • Strategic Development

• Process & Performance Management • Organizational Development • P&L • Change Management • Cost Control

• Budget Planning • Business Analysis • Process Engineering • Strategic Key Alliance • Revenue & Profit Growth

• Client &Vendor Contract • Strategic Partnership • Service Level Agreement Management • Customer Support EXECUTIVE EXPERIENCE

OHIO CHECK PROTECTION, INC ● 1992-Present

President

Selected Achievements:

• Built, grew and founded start-up; spurred double-digit sales for first 8 years to over $1.5M. Harnessed sales talent to ignite sales productivity, recruited, trained and motivated new sales professionals, cementing sales skills by joint sales calls and clarification of vision and priorities. Directed successful consolidation of branches.

• Led a strategic organizational change initiative and converted the company from a brick and motor company to a virtual company. Implemented and developed new software and processes; achieved an increase of profits by 50% with continued growth in sales.

• Negotiated a $500,000 annual contract to largest grocery store beating top 3 competitive companies.

• Performed B2B outside sales to billion dollar companies, developed C level relationships with top 10% results.

• Developed cutting edge processes for the Back Office Conversion method of check conversion which has produced automated data entry accuracies of nearly 100%, vs. 75% in the industry.

• Grew business to the top 10% of the 50 unit franchise group through internal and external growth strategies. Created and implemented an innovative pricing model that generates the highest client billing in the franchise network. Implemented multi-lane check verification technologies for large grocery clients, becoming the de- facto expert among the Checkcare franchisees.

• Managed collection department and incorporated processes that consistently outperformed similarly sized markets with collection results averaging 72%.

• Met regularly with clients establishing strong relationships and key objectives resulting in client satisfaction and retention among the highest in the franchise network. EDUCATION & MILITARY

B.B.A., Marketing Management, Memphis University

United States Air Force ● Captain

• Achieved the position of Examiner Pilot, the highest flight rating possible.

• Awarded the Air Medal for numerous missions to the Middle East during the first Gulf War.

• Commanded a multi-million dollar aircraft and crew. Flew throughout Europe, Africa, Middle East, and North America.

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Authorized to work in the US for any employer

WORK EXPERIENCE

President/CEO

Ohio Check Protection, Inc - Chattanooga, TN -

1992 - Present

• Successfully solicited a letter of intent to purchase the entire Checkcare franchise network. The price, subject to discovery, was between $18,000,000 to $24,000,000.

• Started business from scratch in 1992 and received a buyout offer of $1,400,000 in 2000.

• Negotiated buyout of Checkcare franchisor by the franchisees and subsequent restructuring into a licensing organization.

• Performed B2B outside sales to companies of various sizes, including billion dollar companies. Performed C level sales. Strong communication skills, attention to detail, and top 10% results.

• Managed a two state sales territory and managed 6 sales reps within those territories.

• Developed cutting edge processes for the Back Office Conversion method of check conversion which has produced automated data entry accuracies of nearly 100%, vs. 75% in the industry.

• Successfully developed a check verification interface for the IBM cash register systems at no cost, after the franchisor had been unable to do so.

• Grew business to the top 10% of the 50 unit franchise group through internal and external growth strategies.

• Developed and implemented a "virtual office" model which is emulated by other franchisees, and which has enabled profitable operations in a shrinking check industry.

• Acquired and merged the Detroit franchise into the Cleveland/Akron markets, achieving 100% return on investment within 3 months.

• Collection Department consistently outperforms similarly sized markets. Collection results average 72%.

• Client satisfaction and retention among the highest in the franchise network.

• Developed an innovative pricing model that generates the most client billing in the franchise network.

• Implemented multi-lane check verification technologies for large grocery clients, becoming the de-facto expert among the Checkcare franchisees.

Pilot; Rank - Captain

United States Air Force - Charleston, SC -

1981-11 - 1992-01

• Top Air Force graduate in Undergraduate Helicopter Training. Given choice of assignment.

• Top graduate in Fixed Wing transition training. Given choice of aircraft and location upon graduation. Only 50 pilots per year are selected to enter the training among hundreds of applicants.

• Achieved the position of Examiner Pilot, the highest flight rating possible.

• Awarded the Air Medal for numerous missions to the Middle East during the first Gulf War.

• Commanded a multi-million dollar aircraft (C-141B) and crew. Flew throughout Europe, Africa, Middle East, and North America, often with only 3 or 4 hours notice, and never having been to the destinations.

• Promoted to Assistant Chief Pilot, well ahead of peers, and within 6 months of arrival at new assignment. This was during the first Gulf War.

• Achieved Aircraft Commander Pilot qualification in C-141B in only 1 year. Normal time is 3 years.

• Qualified in Air Refueling, Airdrop, and Air-Land operations in C-141B in 1 year. Normal upgrade time is several years.

• Credited with 12 lives saved during Medevac operations as a helicopter pilot.

• Instructor Pilot at Kirtland AFB, N.M. This is the Air Force formal schoolhouse for helicopter pilots. EDUCATION

50% completion in MBA program. Study suspended due to Gulf War. Webster University - Albuquerque, NM

1987-01 - 1989-01

BBA in Marketing Management

Memphis University

1980

MILITARY SERVICE

Service Country: United States

Branch: United States Air Force

Rank: Captain

1981-11 - 1992-01

Primary responsibility was that of a C-141B Aircraft Commander. As such I was responsible for the accomplishment of international flight missions into various countries including those in Europe, Africa, the Middle East, and North America. This included flights into Saudi Arabia during Operation Desert Shield and the First Gulf War. I had an additional duty/responsibility of being the Assistant Chief Pilot. In this role I was responsible for aircrew management to ensure that all the missions that headquarters assigned were properly staffed and scheduled. Prior to serving as a C-141B pilot I was an H-1 helicopter pilot. As an H-1 pilot I served as Chief of Standardization and Evaluation which required certification as both an Instructor Pilot and an Examiner Pilot. I was qualified for combat search and rescue operations. Commendations:

Air MedalAir Force Commendation Medal with 2 Oak Leaf ClustersKuwait Liberation Medal - Saudi ArabiaKuwait Liberation Medal - KuwaitSouthwest Asia Service Medal with 2 Bronze Service Stars- Combat Readiness Medal- National Defense Service Medal- Air Force Training Ribbon- Air Force Longevity Service Award with 1 Device- Air Force Outstanding Unit Award with 2 Devices AWARDS

Distinguished Graduate - Undergraduate Helicopter Pilot Training 1982-11

This award was for being the top Air Force graduate during initial helicopter pilot flight school. Top Graduate - Fixed Wing Conversion Flight School 1989-11

This award was for being the top pilot graduate during the fixed wing transition training program. CERTIFICATIONS/LICENSES

Commercial Pilot

Michigan Collection Agency Manager

GROUPS

American Collectors Association

Present

Georgia Collectors Association

Present

Georgia Food Industry Association

Ohio Food Industry Association

Tennessee Collectors Association

Present

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