FESTUS A AYILEKA

SUMMARY:

** ***** ** ********** ** a Information Technology Specialist involved with the deployment teams in troubleshooting and fixing day-to-day problems of the applications in production on 24/7 environment.

Involved with the deployment teams in trouble shooting and fixing day-to-day problems of the applications in production on 24/7 schedule. Experienced technical support with the ability to diagnose and resolve technical problems in a multi-user environment. Highly motivated with the ability to work in a fast paced environment, and willing to be trained in any aspect of the job. Able to multitask and adjust priorities as needed, and convey strong customer service skills and the ability to clearly describe problem issues and technical information along with excellent written, verbal communication and organizational skills. Also, looking a place to acquire this new skills very well. Familiar with enterprise network.

US Citizen.

Clearance Level: Public Trust

OBJECTIVE:

Obtain a Linux administrative position where I can maximize my technical experience in installation, configuration and maintenance of Linux server based system and network applications. Also, where I can give opportunity to acquire more knowledge in this career.

SKILLS:

Software/Tools: MS Office Suite(95,97,2000,ME,2003,2007,2010&2013), Services PRO, WordPerfect, Visio, Remedy, Norton Ghost, Symantec Software Solutions, Antivirus, Firewalls, Cabling, Desktop Support, Active Directory, Zen Works, and Internet Browser{Internet Explorer, Mozilla, Google, Safari, Opera etc.}, Apache web server: PHP configuration, Virtual hosting, TCP/IP, VLANS, SNMP, Open Monitoring Tool{e.g. Nagios}, etc.

Operating Systems: Windows (8.1, 8, 7, Vista, XP, ME, 2000, NT, 98, 95), Windows Migration and Deployment, Linux(RHEL, CentOS, Ubuntu, Fedora, Debian, Kali), Hypersor 1(ESXi, KVM, Hyper V), Hypersor II(Virtual box, VMware Workstation, VMware Play, VMware Vision), Git, Jenkins, Jira, Kickstart, Execute BASH Scripts.

Hardware: Dell, IBM, Gateway & HP Computers, Xerox, Lenovo, hardware and Video & Sound Cards, CD-ROM Drives, Hard Drive, Some high end printing systems, Assemblage, Trouble shooting, Hardware/Software installation, NIC, Mother Board, Cat 5 & 6, etc.

EDUCATION:

Strayer University, Maryland - March 2011

Master in Software Engineering Management

The Polytechnic Ibadan, Nigeria - December 2001

B.SC in Electrical/Electronic Engineering

CERTIFICATIONS:

Certified Electronics Technician - 1993

Microsoft Certified Professional – Nov. 25, 2006 {ID# 3787541}

Microsoft Certified Desktop Support Technician –Dec. 24, 2006 {ID# 3787541}

CompTIA A+ -Oct 2010 {Career ID # COMP001020161816}

Microsoft Certified Technology Specialist – Dec 19, 2013 {ID# 3787541}

CompTIA Linux+ - July 2016 {Career ID # COMP001020161816}

LPIC1 - July 2016 { ID# LPI000365360}

SUSE Certified Linux Administrator July 2016 { ID# 10297893}

PROFESSIONAL EXPERIENCE:

ALTA IT Services, Rockville, MD 20850

May 2017 – Present

Systems Administrator / Engineer

ERAM/FAA Project.

Accomplish, track, report, process, assign and work tickets daily and across shifts

Add, remove and modify user IDs and file system access.

Managing and solving problems computers in the labs using my technical skills, also interact with customers regularly in the labs and in meetings.

Worked on VMware Player, VMware Workstation, and vSphere 6.0. Dealt with ESX, ESXi servers systems,

Maintain/Troubleshoot hardware on IBM, HP, Dell servers and storage devices.

Maintained internal data processing computer systems and utilities, for customers on a contract basis.

Provide Tier 3 troubleshooting support for physical and virtual based server systems

Administration of RHEL 5.x, 6.2, 6.3, 6.4, 6.8 and 7servers which includes installation, testing,

tuning, upgrading and loading patches, troubleshooting both physical and virtual server issues.

Analyzed internal and external customers’ needs, and determines equipment and software requirements for solutions to problems by means of automated systems.

Managed IT infrastructure and any process related to these systems.

Install, configure, and maintain/troubleshoot Linux, and Windows operating

Managed server backups using IBM’s TSM server.

Administration of Windows Server 2012 R2 servers which includes installation, testing,

tuning, upgrading and troubleshooting both physical and virtual server issues.

Installation and configuration of Active Directory

Manage SAN storage and network switches and routers.

Established system parameters and formats and ensures hardware/software compatibility.

Implement necessary updates and upgrades to meet security compliance and maintain application integrity.

Comfortable in a fast pace work environment

Provide system and application diagnoses to remediate issues while engaging other teams as needed

Serve as service desk escalation support to customers and application owners

Administration of Solaris system (versions 9 and 10) servers which includes installation, testing,

tuning, upgrading and loading patches, troubleshooting both physical and virtual server issues.

Business and Continuing Education Division, BCCC, Baltimore MD 21202

Dec 2014 – May 2017

Linux Administrator / System Support Engineer

Administration of RHEL 5.x, 6.2, 6.3, 6.4, 6.8 and 7 servers which includes installation, testing, tuning, upgrading and loading patches, troubleshooting both physical and virtual server issues.

Supported various Linux and Windows environments.

Install, maintain, and configure Unix/Linux environments on all servers including networking, clustering, storage, and applications

Add, delete and change privileges for users in various applications as well as investigate and resolve user access issues.

Perform scheduled system backups, establish settings and maintain performance and system alert monitoring

Configure and implement standard operating system baselines that meet Security Standards

Monitor and respond appropriately to outages and alerts, escalating issues as needed.

Worked on VMware, VMware View, and vSphere 6.0. Dealt with ESX, ESXi servers

Ground up set up and maintenance of the virtualization environment using VMware.

Responsible for monitoring and management VMware environment of virtual servers

Building new servers with respect to company defined policies

Install, configure and support of Apache on Linux production servers.

Configure and maintenance of MySQL servers in the environment.

Maintain user and system accounts, permissions, home directories and system access.

Responsible for timely delivery of servers and quality of servers and patching 250 servers and keep them updated.

Implement necessary updates and upgrades to meet security compliance and maintain application integrity.

Install and configure Apache tomcat server for developers, configure NFS server and mount exported NFS resources at the client side.

Diagnose and resolve issues with the Operating System and hardware, including problems with CPUs, system boards, memory, disks, NFS, and NIS

Download and Install Java Development Kit on any environment that in need of Java,

Install and Configure Jenkins Application.

Ensure application availability by monitoring hardware and software capacity and function.

Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Baltimore City Community College, Baltimore MD 21202 Nov 2014 – Dec 2014

System Support Specialist II

Provides a timely response to advanced service requests. Provides first level problem analysis and problem resolution for advanced issues. Masters base knowledge of assigned applications, hardware and network to support Students and Learning environments.

Installs or assists service personnel in installation of Window 7 and configured user environment.

Installs or assists service personnel in installation of Hypervisor type 1 & 2 and maintain, troubleshoot user environment.

Resolves or escalates service requests when necessary.

Provides advanced customer assistance to identify and specify the nature of the request or problem.

Provides advanced troubleshooting and assists users with systems issues including Novell, AD, PC / Laptop / Mobile, printer, software, hardware, network connectivity and database problems over phone or remote support. Provides follow up support to users.

Uses Help desk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from users to aid problem determination/resolution of request.

Provides advanced IT Tiered support teams by obtaining and providing appropriate information for escalated issues.

Provides on-going follow up to customers until resolution of issue.

Log and track support calls in the designated BCCC system(s) prioritize and escalate jobs as required ensuring user satisfaction.

Identify trends in the support calls and develop documentation to address these most-often reported problems and issues. Notify management of increasing trends, unusual activity or repeated activity.

Brief users as well as management on the status of current resolution efforts and attend daily / weekly meetings as requested or required.

Access software updates, drivers, knowledge bases, and FAQ’s resources on the Intranet to assist with end users issues.

Notifies appropriate IT Tiered support teams for mission critical issues and adheres to department escalation policy.

Installed and configured FMIS and HPLAN.

Orients and transfers knowledge to junior staff and Assists in training staff.

Optimal I.T. Solution, Elkridge, MD. Nov 2008 – Oct 2014

IT / Linux Support Engineer

Provides updates, status, and completion information to manager, problem request tracking system, and /or users, via voice mail, e-mail, or in-person communication.

Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.

Supported end trained the users to handle different software application as per requirement.

Performs investigation and prepares reports on system problem trends and issues.

Simplify, automate, manage, update, and provision desktops from a single console with VMware.

Perform a conversion from Red Hat Linux to CentOS Linux on production systems.

Instructs users in use of equipment, software, and manuals.

Installed and configured Active Directory.

Installs or assists service personnel in installation of Linux, MAC OS and Window 7.

Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.

Leader of a team undertaking configuration and troubleshooting the desktop and user environments,

Standing in a position of configure and troubleshoot hardware device and drivers,

Leader of a team undertaking monthly preventative/comprehensive maintenance,

Maintain accurate records of PC and laptop serial numbers and base configuration,

Performed large scale migration of Windows 7 to Windows 8.1.

Tracing and resolving network connectivity problems,

Repairing and Testing computers,

Provided support on software upgrades.

Developed hybrid cloud delivery model allowing for customers to choose the mix of public and private clouds to meet their individual needs.

Micro-Concept, Baltimore, MD. Nov 2007- Aug 2008

IT Support Specialist

Build, configure and patch Solaris and Linux servers as required, following ITIL change management procedures.

Build VMware ESXi hosts and clusters, and build and configure Linux VMs, networking, and storage

Providing technical support to end - user who needs advice, assistance, and training in applying hardware and software systems using Windows 2000/XP/Vista/7 Novell Netware, Microsoft office XP / 2003 / 2007 / 2010 in a friendly manner.

Installed, upgrades, configured, troubleshoot and relocate personal computer, peripherals, and software, telecommunication equipment such as voice/data terminal, printers, and modems in accordance to technical manual.

Manages the installation and integration of systems fixes, updates, and enhancements.

Installed, configured and troubleshot network workstations and peripherals and instruct customers in logging on and accessing network services.

Central Bank of Nigeria, Ibadan Nigeria. Feb 2004- Oct 2007

Computer Support Engineer

Installing computer and printer hardware, configuring computer and printer software.

Analyzes and remedies computer hardware and software problems via phone, email.

Planned and scheduled the installation of new or modified hardware and operating systems and application software.

Responded to and resolved customer calls, and maintained software and hardware inventory.

Installed and configured local network printers.

Troubleshooting computer window and desktop system from component level and performed windows XP, windows 7 and Microsoft office suite 2010 installation and configuration in accordance with established procedures.

Assistance in Managed the Local Area Networks in the Branch,

Standing in the position of Troubleshooting Network Protocols and Services,

Standing in a position of giving necessary desk support to IT section and any user that call for assistance,

Standing in a Position of Resolve Issues Related to Application Customization,

Leading of a Team Undertaking Monthly Preventative / Comprehensive maintenance,

Leading Several Successful Purchasing of New Computer Hardware's.

Leading so many Successful Assemblage of new C.P.U and Installation of all Necessary Application Packages,

Leader of a Team Undertaking Configuration and Troubleshooting the Desktop and User Environments.

PERSONAL DETAILS

Festus Abiodun Ayileka

M: 443-***-****

E: ac4opv@r.postjobfree.com

Location: Pikesville, Maryland.

Clearance Level: Public Trust

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