Customer Service Representative

Anne Luce

734-***-**** * **********@*****.*** Professional Summary Hard working, multi-tasking Administrative Assistant outstanding people skills, documentation and scheduling skills, Clerical support, Records management, professional Excellent multi-tasking ability, Microsoft Office and Publisher, Friendly nature, Team Building Organizational skills, Administrative support specialist, Data entry, Excellent communication skills.

Work History

Customer Service Representative, 02/2017 to 03/2017 worked at g4s, in Burlington MA. Through PSG Professional Staffing Group. Customer service, answering phone calls regarding the cash recycler. Walking the caller through issues with the machine, solving what I could. If I was unable to resolve the issue. I would send the call up to tier two support.

Customer Service Representative, 04/2016 to 01/2017 Kroger Grocery Store – Woodhaven Michigan Directed guests to business services. Maintained a clean reception area and associated areas. Entrusted with guest financial transactions, including charge card and cash receipts. Obtained signatures for financial documents, internal and external invoices.

Typist, 02/2015 to 10/2015 OtterBase Incorporated, Livonia Michigan - Entered alpha and numerical data into database in a timely and accurate manner. Scanned documentation and entered into the database. Created new records, entered older material into a new database. Answered and directed calls to the proper department. Scheduled and maintained meeting rooms.

Assistant Administrator, 12/2014 to 02/2015 Hegira Programs Inc. Oakdale Recovery Center – Canton Michigan. Answered and managed incoming and outgoing calls while recording accurate messages. Responsible for filing patient medical records with light typing. Maintained strict patient and physician confidentiality. Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.

Office Manager, 10/1998 to 06/2013 Kirk of our Savior Presbyterian Church – Westland Michigan Maintained computer and physical filing systems. Received, screened and routed incoming calls. Created weekly bulletins and church calendar. Scheduling of church events, weddings and funerals. Completed bi-weekly payroll for 5 employees. Transcribed minutes of meetings. Managed office supplies, vendors, organization, ordering and distributing while adhering to a fixed budget. Helped distribute employee notices and mail around the office.

Education, High School Diploma, 1979 West Ottawa High School – Holland, Michigan

Allen School of Health Sciences, Phoenix AZ certificate for Medical Billing and Coding. Certification completed 2014.