JUANITA BUENO

**** ** **** ***** ***** CITY, TEXAS 75189 972-***-**** ac4op7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Analytical thinker with innate ability to solve problems quickly. Often called to help on problems that others were unable to resolve.

Constantly take escalated issues and work with others to resolve all issues.

Excellent communication skills and customer service orientated.

Uniquely qualified with a background and education that merges back office process knowledge with current office automation systems and technology.

Ability to work independently, in a fast-paced environment meeting tight deadlines using critical thinking.

I have had direct interaction with the operations team and other departments. (great network)

I have developed and created documents for training of new processes to reduce possible errors and to speed up process.

Knowledgeable with implementing internal controls procedures.

I was constantly on special projects. The most important project was taking AARCS suspense account finding our issues, resolving issue and then posting unrecognized revenue. Upper management expectations for the project were to lower at least $50,000 of posting within a month time. Within the first week resolutions were over $350,000.00.

PROFESSIONAL EXPERIENCE

TXU Energy

Analyst I

11/2008 – Present

Audit and analyze escalated billing.

Review customer accounts validating contracted price point, standing fee and other charges

Correct all issues with system to make sure large corporate accounts get accurate invoicing.

Receive, process and complete billing adjustment, service orders and process refunds and tax exemptions to correctly update the account and generate an accurate bill for customer

Diagnose and classify all exception issues to appropriate departmental destinations for evaluation and resolution on basis of issues category, type, escalation and closure method for timely deadlines

Create training documents for different processes

Provide assistance to billing team

Provide report to all biller regard meter changes or meter exchanges

Run reports to validate all EDI invoices translate correctly. If not find issue/problem and correct.

Analysis on unassigned customer as to why Guatemala was unable to complete.

Provide customer service to customers with end results

Investigate all transaction on account

Correspond with State Regulated Public Utilities Commission

Correspond with Transmission Distribution Service Provider

Review customer complaints and validate disputes

360Limo, Inc – Accounting Manager

01/2007 – 11/2008

Provided revenue and expense reports using accounting software and Excel.

Managed the daily maintenance of Accounts Payables and Accounts Receivables

Managed the daily maintenance for Human Resources and Payroll functions.

Managed day-to-day maintenance and reconciliation of the General Ledger (chart of accounts, month-end close, AP/AR balance reports, and reconciliation bank accounts).

Reconciled all bank accounts and all credit card accounts.

Provided Commission Reports to Pay out Commission to customer and sales team.

Prepared monthly and quarterly reports

AARCS, LLC, – Lead

01/2006 – 10/2006

Ran and analyzed monthly reports for AVP and VP approvals using all three systems by importing, exporting and merging all information into one Excel worksheet.

Prepared reconciliation spreadsheet using Excel for all Stewart Title checks validating and logging all information. Prepared remittance statement to Stewart Title and mailed out checks for completed title policies.

Analysis of cash disbursements, actual cash amount and on all wires submitted to banks.

Assisted accounts payable clerk with expense reports, check requests, entering data into accounts payable system; and processing weekly check runs.

Provided AVP and VP with revenue and expense reports using accounting software and Excel.

Maintained and reconciled all escrow bank accounts. Processed electronic files via the Internet. Processed daily reports from web-site (bank). Identified any unusual item and researched it.

Tia Nita’s Burrito Express – General Manager/Partner

06/2000 – 01/2006

Organized and assisted in the development and construction of building.

Responsible for inventory, financials (QuickBooks), maintenance and payroll.

Analysis on sales, cost of goods, and expenses using Excel Worksheet Comparisons

EDUCATION

DeVry Institute of Technology, Irving, Texas – May 2000

Bachelor of Science Degree in Telecommunication Management

Tarrant County College, North Richland Hills, Texas – May 1994

Associates of Science Degree in Accounting

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