Project Managment-Healthcare
Resume:
Lorna Linehan. BSN, MBA(HCM), CPHQ
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DOB: June 23, 1962
Nationality: Canadian
SKILLS AND COMPETENCIES
• Able to work independently or as an effective member of a team while being self-motivated and results-driven always recognizing the need for flexibility
• People oriented using management by partnership techniques through mentorship and empowerment
• Positive communicator and educator driving results with colleagues in performance, meeting deadlines and producing required deliverables on time and to standard
• Proactive in process improvement resulting in quality driven expectations and outputs
• Skilled with Word, Excel, PowerPoint, MS Project and other software packages.
• Professionally developed skills with oral presentations and technical writing used to communicate, educate, motivate and empower
• Comfortable with pressures and a high level of accountability and responsibility and able to work under pressure
• Strong organizational, interpersonal, writing, planning and follow-up skills EDUCATION
Certified Infection Control Training TransfomEd Training Center, Dubai, UAE September – October 2015
Project Management Professional (PMP)
SitesPower Training Center, Dubai, UAE
April-May 2013
Masters of Business Administration (MBA)
(Health Care Management)
University of Phoenix, Phoenix, Arizona, USA
April 2012
Certified Professional in Healthcare Quality (CPHQ) National Association of Healthcare Quality (NAHQ) December 2008 – Recertified December 2010, 2012
Bachelor of Health Sciences (Nursing) – (BSN) Charles Sturt University, Australia December 2006
Diploma of Nursing (Registered Nurse – RN) Victoria General School of Nursing Halifax, Nova Scotia, Canada
September 1982
MEMBERSHIPS
American Association of Quality (ASQ) # 40036512
National Association of Healthcare Quality (NAHQ) # 00101368 Project Management Institute (PMI) #2754930
Association for Professionals in Infection Control and Epidemiology (APIC) #L137353 Lorna Linehan. BSN, MBA(HCM), CPHQ
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EMPLOYMENT HISTORY
November 2015 – Present
InterHealth Canada
Riyadh, Saudi Arabia
Full Time
Senior Clinical Resource Consultant
• InterHealth Canada is a hospital management company
• Initial remit to work with team on the development of strategic, operational, functional and commissioning plans for new hospital.
• Currently leading the clinical project management part of a project for a new hospital construction. o Close collaboration and interaction with the construction project management team. o Involved in all aspects of construction planning and approvals related to layout, MEP, furniture, equipment, low current, health information technology (core infrastructure and data center).
o Initial work started to complete project planning for commissioning followed by management and operations.
• Other responsibilities include business development related to RFP review and proposal development for hospital and other healthcare related projects. May 2014 – October 2015
Amana Healthcare
Khalifa City, Abu Dhabi
Full Time
Quality Coordinator
• Initial remit to assist team at Amana Healthcare in Al Ain to gain JCI. This included extensive documentation organization, writing and education related to standards, policies and procedures. Successful JCI Survey
• Commissioning of new location in Khalifa City
• Accreditation preparation for JCI and CARF
• Oversight and mentoring of Infection Control nurse and program
• Document Management – Complete revision of medical record, forms, policies and procedures, plans and other documents along with development of new documents as required
• Overall management of Incident Reporting mechanism, Risk Management analysis and monitoring, Root Cause Anabasis (RCA) investigations and Failure Mode and Effects Analysis (FMEA).
• Performance measure program including setting measures, determining processes and tool to use for collection and presentation to the Board.
March 2014 – April 2014
InterHealth Canada
Riyadh, Saudi Arabia
Consultancy (6 weeks)
Consultancy work on a joint venture between PwC and InterHealth Canada working with the Master Planning Team for the Prince Mohammad Medical City, Saudi Arabia Lorna Linehan. BSN, MBA(HCM), CPHQ
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May 2013 – Nov 2013
International Modern Hospital (IMH)
Dubai, United Arab Emirates
Full Time (Resigned due to personal and professional reasons)
Director of Nursing
• Overall responsibility for a nursing department staff of 150+ and subject matter expert and resource person for many other departments.
• Evaluation of staffing requirements with recruitment, interviewing and selection of 25+ new staff members.
• Mentoring and support to grow limited skill set of existing unit nursing managers to promote the organization of nursing units and the provision of safe patient care.
• Providing resources, support and guidance to Quality department in gap analysis and subsequent initiatives to meet standards for JCI
• Implementation of database management of life support training for nursing and physicians.
• Development and implementation and teaching of DHA accredited nursing education programs.
• Evaluation and RCA follow up for nursing related incident reports.
• Gap analysis of existing practices in all nursing units and CSSD with identification of breaches of standards and recommendations for improvement.
• Extensive involvement in all senior committees
• Coordination with COO on improving and growing the hospital business Sept 2012 – May 2013
InterHealth Canada Management Limited - Dubai
(ICML)
Dubai, United Arab Emirates
Full Time (Position made redundant with sudden
termination of contract by Dubai Health Authority) Quality Specialist (Assigned as part of the management contract with the Rashid Hospital Trauma Centre)
• Remit included overall support of quality efforts towards providing safe patient care and the continued implementation of JCI standards of care and best practices within the Trauma Centre.
• Liaison and support to the Rashid Hospital Quality Department.
• Oversight of incident and risk register reporting and participation in RCA as necessary
• Leader of quality initiatives across Rashid Hospital including implementing SBAR.
• Leader for special project to reorganize and improve the processes of material and equipment management in the Emergency Department including oversight and rearranging of human resources dedicated to the process
• Provided resources, support and guidance to ICML team members for their individual quality initiatives in their units.
• Participated on most JCI committees across the hospital providing active participation and deliverables.
• Participated in strategic planning at both the hospital and nursing level.
• Chosen to be chairperson for strategic plan initiated taskforces on behalf of Rashid Hospital.
• Acted up for the Associate Director of Nursing as required. Lorna Linehan. BSN, MBA(HCM), CPHQ
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June 2011 – January 2012
Edulink Consultants
Dubai, United Arab Emirates
Contractual (Assigned to two projects – Dubai and
Kampala, Uganda)
Systems Implementation Manager (Assigned to Dubai London Clinic and Specialty Hospital)
• Remit included evaluation and project management of implementation of current Health Information System and Electronic Medical Record (HIS/EMR) operating at three locations: Dubai London Clinic, Dubai London Specialty Hospital and Dubai London Dental Clinic.
• Completed system evaluation and facilitated ongoing error fixes and software development with development team.
• Recommended changing system for dental service and gained approval for same and worked with team to implement DentiMax with Go Live on January 1.
• Assigned write and release RFP for new HIS/EMR and also LIS. 13 proposals received with evaluation and analysis provided to shareholders.
Clinical Coordinator (Assigned to Victoria University Healthcare Centre, Kampala Uganda)
• Project planning that included a review of previous operational and business plans for a healthcare center to be associated with Victoria University.
• Feasibility and market research led to further development of an operational budget, equipment review and HR plan.
March 2011 – April 2011
Clinical Pathology Services (CPS Labs)
Dubai, United Arab Emirates
Contract – 1 month
Consultant
• Participated in an operational, financial and clinical review of business operations providing a gap analysis report presented to the Board with recommendations. February 2009 – January 2011
Emaar Healthcare Group
The Dubai Mall Medical Centre and Clinics
Dubai, United Arab Emirates
Full Time (Position made redundant when operation
was sold)
Senior Patient Care Manager
• Project management and support to prepare for clinical aspects of commissioning and launch opening
• Operational role responsible for all nursing, allied health, medical records, clinical engineering and various clerical staff along with contractual oversight for pharmacy and housekeeping.
• Recruitment, interviewing and hiring of clinical staff
• Coordination and development of policy, procedure, scope of service and clinical guidelines
• Implementation of the quality and risk management program and leader for the Joint Commission International (JCI) survey preparation team
• Review of equipment tenders and equipment procurement
• Liaison with government licensing bodies
• Participated in planning and implementation of an electronic medical record. Lorna Linehan. BSN, MBA(HCM), CPHQ
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• Responsible for day to day management of patient care services and general oversight of organizational operations.
November 2004 – February 2009
SAAD Specialist Hospital
Al Khobar, Saudi Arabia
Full Time (JCI, CCHSA and ACHSI Accredited)
3 different positions
Acting Manager of Information Analysis (January 2008 – February 2009)
• Promoted to this position to oversee data collection and analysis throughout the hospital. Supervised 4 information analysts who performed data entry and analysis of various surveys and audits.
• Activities included coordination with IT to build an Oracle based data entry and reporting system, executive report writing and presentation, promotion of the “Mission to Measure” project to provide alignment of all data collection with the strategic plans of the hospital. Active role in preparation and presentation of Key Performance Measurement report on a monthly basis to hospital executive.
• Coordination with other departments including risk management, finance, marketing, customer service, clinical function groups.
• Participation in RCAs and FMEAs for sentinel and near miss events. Continued work with all three hospital accreditation processes and the leader of the Results section for the Baldrige application. Performance Improvement Coordinator (February 2007 – December 2007)
• Transfer requested to gain exposure to quality health care initiatives.
• Taught FOCUS-PDCA methodology and used same to facilitate improvement projects. PI Leader for the Leapfrog Group safety initiatives.
• Assigned to safety initiatives for the Institute for Healthcare Improvement (IHI).
• Involved in Process Mapping, Clinical Functional Groups and several committees.
• Primary PI leader for Australian Council on Healthcare Standards International (ACHSI) and secondary for Canadian Accreditation.
• Involved on team for JCI accreditation preparation.
• Active participation in preparation of validation document for the Baldrige criteria of Excellence. Nursing Manager (November 2004 – January 2007)
• Responsible for the day to day operations of five clinics including Employee Health, ENT, General Practice/Family Medicine and Pre-anesthetic Clinic.
• Administer scheduling, performance appraisals, training, in-servicing etc. for 40+ nurses and 15+ reception staff providing services for 30+ doctors serving 400+ patients per day.
• Involved in commissioning and running new clinic to serve per capita contract that hospital received offering health care to Aramco employees and dependants.
• Liaise and mediate between various disciplines within the Outpatient and Inpatient environments.
• Monitor contract regulations and maintain optimum services to the patient.
• Promote positive customer service and patient education.
• Participated in the development, implementation and monitoring of Policy and Procedures that comply with Joint Commission International (JCI) Standards.
• Member of self-assessment team representing Ambulatory Care for the Canadian Council on Health Service Accreditation (CCHSA) and Australian Council on Healthcare Standards International (ACHSI).
• Trained for the Baldridge criteria for excellence program. Lorna Linehan. BSN, MBA(HCM), CPHQ
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November 2001 – November 2004
Riyadh Al Kharj Hospital Program
Riyadh, Saudi Arabia
Nursing Academic Affairs
Full Time
Instructor for Saudi Male Nursing Program, Saudi Personal Care Assistant Program and Continuing Education
• 2003/04: Clinical Instructor for Ambulatory Care.
• Responsible for clinical supervision of Saudi students of the Nursing and Personal Care Assistant programs. Provided continuing education for nursing staff. Positive advocate for Saudization. Actively participated in the development of a new Nursing Policy and Procedure Manual for the hospital. Developed nursing competency evaluation tools to use in evaluation of staff nurse competency and student nurse competency.
• 2002/03: Didactic and clinical instructor for 33 male Saudi students.
• Program coordination, curriculum development, and class preparation and student evaluation.
• 2001/02: Didactic instructor for 20 male Saudi students.
• Program coordination, preparation of class material, assignments, quizzes and exams.
• Also, responsible for continuing education for current staff of RKH especially CPR instruction. November 1996 – November 2001
American International School – Riyadh
Riyadh, Saudi Arabia
Full Time (Non-Nursing position)
Accounting/Registration (August 1997 – November 2001)
• Public relations with local companies and parents of prospective students, processing of applications and appropriate correspondence between the different school offices.
• Invoicing, collection and follow up on delinquent accounts, development of policy and procedures, internal auditing of student count and accounts receivable, cross training and provision of assistance in all accounting areas including payroll, accounts receivable and accounts payable.
• Developed and maintained Registration Information Booklet and external web site for the school.
• Daily activities involved extensive use of the computer with database, word processing, web design, desktop publishing and accounting programs.
Secretary, Junior High Supply Room (November 1996 – August 1997)
• Local and foreign purchasing activities of school supplies,
• Organization of department budgets, coordination of department heads with the finance department, supply and record keeping of items used by junior high,
• Organization of after school activity program, data base of inventory plus many various duties. February 1996 – August 1996
Eastern College
Carbonear, Newfoundland, Canada
Temporary Full Time
Didactic and Clinical Instructor for the Nursing Assistant Program
• New program requiring extensive preparation and program development work including lectures, assignments, exams etc.
• Demonstration and evaluation of clinical skills for 21 students. All areas of knowledge and clinical skills were covered. ie. Med/Surg, Peads. Obs, Geriatrics, Psychiatry etc. Lorna Linehan. BSN, MBA(HCM), CPHQ
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September 1988 – January 1996
Carbonear General Hospital
Carbonear, Newfoundland, Canada
Casual Relief Staff Nurse
• Acute care center. On the casual list even while working at the following positions listed during the same period. Worked all areas of nursing care and did frequent ambulance escorts when transferring patients to a higher level of care in St. John’s.
September 1994 – August 1996
Dr. Mada and Dr. Tony Nestel
Carbonear General Hospital, Newfoundland,
Canada
Part Time – Accountant/Office Manager
• Worked in the office of Drs’ Nestel in many capacities. As a nurse, organized the 24-hour blood pressure testing program until the hospital took over the program. Completed general office duties including dicta typing, accounting and MCP billing. This was done on a part time basis on weekends. February 1993 – September 1996
Caring Horizon Home Support Services Ltd.
Carbonear, Newfoundland, Canada
Owner/Operator
• Independently owned a Home Support Services Agency employing approximately 15 to 20 home support workers. Developed a business plan and did market research. Licensed by the Newfoundland Government. Responsible for all accounting, invoicing, care plan development, hiring, staff training, performance appraisals, business promotions etc. This operation was sold before leaving Canada. January 1991 – February 1991
Eastern Community College
Position: Clinical Instructor for Geriatric Rotation of the Nursing Assistant Program
Bonivista, Newfoundland, Canada
January 1990 – January 1991
Avalon Community College
Position: Instructor/Didactic and Clinical/Nursing Assistant Program
Carbonear, Newfoundland, Canada
Temporary Full Time
June 1989 – August 1989
Avalon Community College
Position: Instructor, Personal Care School Attendant Program
Carbonear, Newfoundland, Canada
Temporary Full Time
June 1984 – July 1988
James Paton Memorial Hospital
Position: Staff Nurse
Gander, Newfoundland, Canada
Permanent Part Time/Full Time
September 1982 – June 1984
Health Science Center
Position: Staff Nurse
St. John’s, Newfoundland, Canada
Permanent Full Time
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