Analyst Data

Experienced Sr. Business Analyst and Product Owner focused on collaborating with stakeholders to identify business needs, suggest process improvements & deliver quality technical solutions.

Relevant Skills / Tools

•Agile / Scrum, Kanban

•Interviewing/Focus Groups

•User Stories, Use Cases, Acceptance Criteria

•Quality Assurance (QA)

•Facilitating Refinement & Demo Sessions

•Training/Mentoring/Coaching

•Process Improvements

•Process Flow & Data Modeling

Sharpecho/File & ServeXpress, TX

Client: File & ServeXpress Role: Business Analyst/Product Owner July 2017 - March 2018

Functioned as subject matter expert to internal trainers, call center representatives, account managers, and the sales team for the electronic filing management (EFM) products: Texas, Illinois, & Indiana. Developed training materials and conducted training sessions on new functionality before each product release.

•Created and maintained product strategic roadmap with both technical and business priorities

•Prioritized a single product backlog with three (3) separate products supported by one team

•Managed production support issues and incorporate items into sprints according to business priority

•Facilitated refinement sessions to ensure a well maintained and prioritized backlog

•Collaborated with development team to ensure business needs are clearly understood and implemented

RCG/Alliance Data, TX

Client: Alliance Data Role: Agile Business Analyst & Scrum Master Jan 2016 - May 2017

Identified & Implemented Spark’s six (6) month roadmap in Visual Studio Team Services (VSTS) using epics, user stories & acceptance criteria. Spark, a custom PM and quote tracking tool, is integrated with PeopleSoft Financials Module and developed using technologies such as: AWS/Jenkins/Selenium, Sharepoint, Visio, VSTS, PowerPoint.

•Administered VSTS, wrote user stories and guided team members in the Agile/Scrum practices & techniques

•Created and presented business process flows used to communicate Spark’s vision and guide budgetary decisions

•Gained business stakeholders trust and confidence through continual communication and follow through

•Guided development team in Agile/Scrum related processes, tools and techniques

Fonality, TX (Sr. Business Analyst) March 2015 - July 2015

Lead analysis of the FCS Quote, Order & Provisioning Business Process & System used by employees to manage potential customers for the flagship VOIP product, Fonality HUD, a unified communications system.

•Improved Usability Testing time to completion by at least 50% by creating a test script, by role with test data.

•Created the FCS System User Guide & Storyboard template to document process steps and technical tips.

•Completed FCS business process assessment & recommended process improvements

•Established early rapport with business partners with one-on-one interviewing, job shadowing, and timely production support which provided context data for both process assessment and User Guide.

Fossil Group, TX (Sr. Enterprise Business Analyst) June 2014 - March 2015

Lead effort to improve business analysis within Fossil’s IT Retail Stores group

•Elicited and documented requirements, including mock-ups & process flows, for mobile website enhancements

•Produced context diagram describing Fossil Gift Card data flow (Global Purchase, Return, Redeem & Report)

•Documented as-is / to-be (current and future state) store openings process flow.

Sogeti Dallas, TX (Sr. Business Analyst - Consultant Manager) Oct. 2009 - June 2014

Major Accomplishments

•Standardized Mobile Practice business analysis consulting framework & project deliverables (Business Analysis Plan Guidelines, Requirements & Use Case templates, Peer Review Checklist, etc.)

•Established Sogeti’s first “Business Analysis Summer Bootcamp” to train, coach and mentor jr. BAs

•Co-authored responses to RFPs, contributed to SOWs, and consulted on projects at the client site.

Client: GameStop Role: Agile Business Analyst

Responsibilities included writing functional specification for web applications for the customer loyalty program. Also coordinated sessions with marketing director, desktop support, QA team, developers, & user experience (UX) vendors to ensure consistent customer experience was designed across all the Loyalty Program interfaces.

•Created system requirements for the customer loyalty web application

•Created process flows & designed wireframes for the registration website

•Facilitated requirement walkthroughs for prioritization and approvals

Client: Teradata Role: Mobile Business Analyst

•Assessed organizational & infrastructure readiness to implement incident management mobile application

•Created process flows & designed wireframes for the registration website

•Conducted Requirement Sessions & drafted use cases for the further exploration of features

•Designed Process flows depicting existing incident management flow

Client: Rent-A-Center Role: QA Analyst / Business Analyst

•Designed context diagram illustrating scope complexity, test data required, and time estimate justifications for the SIMS (new POS) end-to-end integration testing effort.

•Envisioned detailed implementation strategy for testing the data (Inventory, Customer, & Rental Details) flowing from the POS UI into the Lawson Financial System (General/Cash Ledger).

•Documented test case scenarios with specific instructions for creating test data by Lawson Functional Module (General Ledger, Cash Ledger, Inventory Depreciation, etc.) using excel & HP Quality Center.

•Influenced testing process and timelines by mentoring team members on how customer and rental data flowed into and back out of the Lawson Financials system in order to validate test cases during testing.

•Created & executed end to end and User Acceptance Test (UAT) test cases for customer POS system validating data from the POS user interface, Retail Management System, Benefits Management System and finally, through to the Lawson Financials system.

FedEx Office Business Analyst Dallas, TX 2008 - 2009

Countrywide Business Analyst, Plano, TX 2007 - 2008

Clark Consulting, Business Analyst, Dallas, TX 2006 - 2007

Peace Corps, IT Volunteer, Dominican Republic 2003 - 2005

Cisco Systems, Systems Analyst, San Jose, CA 1999 - 2003

IBM Global Services, IT Consultant, San Ramon, Ca. 1997 - 1999

Chevron Corporation, Programmer, San Ramon, Ca. 1995 - 1997

EDUCATION

•BS Computer Science, Norfolk State University, VA.

•Business Analyst Boot Camp

•Project Management Series Certificate – Collin County Community College

•Certified Product Owner Certification

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