Customer Service Manager

Pratibha Cherukuri

**** – ** Saddlestone Way, NE, Apt # 109, Calgary, Alberta – T3J 0S3

Mobile: +1-226-***-**** Email: *****************@*****.***

Highlights Of Skills

Hands on experience in Accounts payable, in multiple roles of increasing responsibilities.

Specialist in Compliance audit (end-to-end), expense compliance and recruitment expense audit.

Expert in Microsoft Suite (which includes Microsoft Excel, Word, Outlook, and PowerPoint). Skilled in MS Excel in creating financial planning activities and reports.

Quick learner, Punctual, and work well individually as well as in a team environment.

Proficient in people management, multi-tasking, problem solving and working in a fast-paced atmosphere.

Accomplishments

Contributor to Kaizen in the Invoice Variance team, that saved 9 minutes per person.

Have been promoted as a Process Trainer in less than 2 years at Amazon.

Pilot batch in special audit (audit for alcohol expenses), successfully completed the project with highest number of audits among the auditors.

Specialized card audit – Cleared backlog from April 2015 to January 2016 in 4 months and came current.

Received frequent rewards and appreciation from the leadership.

Career History

Promotions Associate at the Fanshawe Student Union. Jan 2017 to April 2017

Compliance Analyst – Policy and Compliance at Deloitte May 2013 – April 2016

Shared Services Trainer at Amazon May 2009 – March 2012

Fanshawe Student Union – Fanshawe College

Promoting events occurring at Fanshawe college by giving out flyers and setting up stalls, selling tickets for the events and putting up posters of the events around the college

Deloitte Touche Tohmatsu – Policy & Compliance

Expense audit for the practitioners (end to end), communicating on a daily basis with the practitioners via emails and calls.

Keen audit of receipts for expenses such as hotel, travel, commute, relocation, meals and so on.

Attention to detail and constant reference to the expense policy.

Recruitment expense audit for the practitioners, prepayment and post-payment expense audits.

Follow-up with practitioners and co-workers on pending audits.

Amazon Development Centre

Invoice processing, Discrepancy handling, Vendor management, Process training and Report handling

Processed all types of invoices for NA & EU regions with 98% accuracy.

Ensured vendor payments were done on time with proper approvals as per the available cash and reduced liability of the company. Investigated on-hold payment related issues and resolved them by month end.

Set up new vendors and update existing vendor information on Oracle.

Trained over 100 new recruits, monitored intern productivity, floor walked to help the team, prepared daily, weekly and monthly productivity reports for the team. Also prepared quality check and attendance reports for the team.

Conducted weekly team productivity meetings to discuss updates, accuracy, and performance. One-to-one meetings to motivate the interns to perform better and provide feedback

Education

Graduate Certificate in Professional Financial Services Jan 2017 – Aug 2017

Graduate Certificate in International Business Management May 2016 – Dec 2016

Fanshawe College, London, ON

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