Sign in

Human Resources Customer Service

Los Altos, California, United States
March 03, 2018

Contact this candidate


Professional Summary:

Currently working as Sr. Human Resources Analyst at Norman S Wright Mechanical Equipment. Good at analytical skills and ability to find solutions to problem. Goal oriented and seasoned in team work. Always strive to achieve successful completion of projects by maximum utilization of knowledge and technical skills.


1)A Comprehensive Guide to Human Resources Policies and Labor Law (FLSA, EEO, FMLA, ADA, HIPAA, COBRA)

Certification of Completion from Fred Pryor Seminars-Career Track, June 2017

2)Bachelors of Science Degree (B.S.), Assumption College, June 2005

Functional and Technical Skills:

●Well versed with all aspects of Human Resources and Administrative Functions.

●Knowledge of Various labor laws and its implementation.

●Time management and goal oriented with exceptional organizational skills.

●Attention to detail and accuracy while handling critical data

●ADP Workforce Now (HRIS)

●Junxure CRM

●Schwab Portfolio Center (Portfolio Management System)

●Sound knowledge of MS-Office products. (Excel, Word, Power point and Outlook etc.)

Professional Experience:

Senior Human Resources Analyst

Norman S. Wright Mechanical, Brisbane, CA - September 2015 to present

●Managed payroll projection and payroll reconciliation processes.

●Works closely with Payroll to ensure accuracy and confidentiality of data between the Human Resources and Payroll departments.

●Systematically analyze data, identify loopholes, draw logical conclusions and recommend appropriate course of action using creativity, good judgment and strategic thinking.

●Provides maintenance to and seeks ways to continuously improve reports to ensure they are produced efficiently, accurately and timely.

●Verify data integrity through consistent monitoring, testing, and auditing.

●Resolving customer's complaint by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

●Build sustainable relationship of trust through open and interactive communication.

●Strong attention to detail, process, deadlines and quality results.

●Management and administration of various group benefit plans which include enrollments, terminations and bill reconciliation for Medical, Dental, Vision, LTD, STD, Supplemental plans, COBRA, EAP, FSA, and HRA.

●Ensuring ADA compliance by coordinating ergonomics evaluations as needed.

●Management of full cycle of the on-boarding process which includes, but not limited to: conducting background checks, verifying references, send new hire and benefits packets, coordinate sales trainings for new hires, request systems access for all applicable systems, and new hire orientations.

●Performs diversified and clerical HR responsibilities while maintaining compliance through proper recording keeping and ensuring HIPAA compliance.

Administrative Assistant

Blume Capital Management, Berkeley, CA - Mar 2015 to Aug 2015

●Primary point of contact for an elite clientele base working to consistently ensure superior customer service and satisfaction by providing quick, effective and efficient responses.

●Responsible for utilizing effective organizational systems such as filing; indexing, off-site storage arrangements which results in easy accessibility and a streamlined structure for all critical information pertaining to the business needs.

●Schedule and organize all office meetings; coordinate pick-ups and delivery of all express mail via GSO (Golden State Overnight), and FedEx.

Human Resources Assistant

Citigroup Business Process Solution Pte. Ltd., Philippines - 2009 to 2013

●Primary point of contact for all vendors.

●Supported HR Director with all clerical and administrative duties.

●Planned, coordinated and executed large and exclusive events for over 700 employees.

●Responsibilities include but not limited to: budget planning and analysis, event planning and coordination, managed calendar for HR Director.

●Constantly building rapport by development of relationships with clients.

●Reduced marginal errors by 50% with implementation of a data accuracy program.


ALVEO Land Corp., Philippines - 2006 to 2009

●Provide financial information and analytical data to potential buyer.

●Determine best method of purchase and review financials.

●Visit and show several sites and explain features of homes and condominiums.

●Created data analysis reports to show progression of purchases, transactions and other related expenses.

●Act as a liaison between buyers and sellers to build rapport and grow book of leads.

●Facilitate acquisition transaction to ensure accuracy of all completed documents.

●Follow up with legal department to ensure timely process of all documents.

Voice Authorization Officer

HSBC., Philippines - 2005 to 2006

●Liaison between consumers, merchants and banks from the United States to the United Kingdom.

●Primary point of contact for all inquiries related to debit accounts.

●Update all accounts receivable databases with new accounts or missed payments.

●Manage the status of all accounts and balances while identifying inconsistencies.

Contact this candidate