Customer Service Representative
Resume:
RAQUEL P. AGUILAR
Address: * **** ***** *,. ************, Pasig City
Contact #: 093*-*******
Email: ***********@*****.***
CAREER OBJECTIVE To provide a quality customer service, to utilize my education and work experiences, and to expand my knowledge for professional growth.
EDUCATION 2001 – 2004 Sacred Heart College Lucena City BACHELOR OF SCIENCE IN COMPUTER SCIENCE
SKILLS Proficient with Microsoft Office (Word, Excel, Powerpoint, Access & Project). Internet and all associated applications, LAN.
WORK EXPERIENCES: September 2015 -Present Teleperformance -Edsa Mandaluyong City
Technical Support Representative
Troubleshooting Tv, Phone and Internet Service issues
General inquiries
September 2012 – May 2015 Teleperformance- Tektite
Pasig City
Customer Service Representative US Telcom
Chat Support
Handles New and Existing Customers
Assisting Customer’s inquiries
Providing customer service and technical assistance
January 2010 – September 2012 Teleperformance-Octagon
Customer Care/ SME(FLOOR SUPPORT)
Taking calls for customer’s inquiries and questions about their postpaid account(s)/ bill troubleshooting
Process payments and setting up Payment Arrangement
Process add-a-line service for customer’s existing account
Upselling
Check order status
Perform basic troubleshooting for customers devices
Support Co-agents and Handles Escalated calls from co-agents
January-June 2009 Income Replacement Insurance Services Pagbilao, Quezon
Telemarketer (Inbound/Outbound)Project Based
Sales and Telemarketing Department
Researching the names of the prospects
Making calls to International Countries
Selling policy (Life Insurance)
Computing the Monthly Premiums of our Clients
Sending Free Quotes (Life Insurance) through e-mails
April 2003 – June 2003 Opis Law Office Boac,Marinduque
Secretary (summer job)
Recording and Filing of Clients Information
Encoding
Arranging Files and documents
TRAININGS ATTENDED: October 15 – November 25,2007 City College Lucena City
English Proficiency Training Program
Intensive English Communication, Customer Service, Sales & Telemarketing and American Culture & Geography.
June – September 2007 LMSTC Lucena City
Baking (TESDA)
SEMINARS ATTENDED: September 2, 2004 UP DILIMAN Q.C.
PHILIPPINE YOUTH CONGRESS IN INFORMATION TECHNOLOGY
CHARACTER REFERENCES:
Ann Kathrina Licuanan
Sales Manager
Mandaluyong City
Erlinda Aguilar
Public Attorney’s Office
Lucena City
Ms. Joana Lim
Cash Cow Inc.
Lucena City
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