RAQUEL P. AGUILAR

Address: * **** ***** *,. ************, Pasig City

Contact #: 093*-*******

Email: ac4ok7@r.postjobfree.com

CAREER OBJECTIVE To provide a quality customer service, to utilize my education and work experiences, and to expand my knowledge for professional growth.

EDUCATION 2001 – 2004 Sacred Heart College Lucena City BACHELOR OF SCIENCE IN COMPUTER SCIENCE

SKILLS Proficient with Microsoft Office (Word, Excel, Powerpoint, Access & Project). Internet and all associated applications, LAN.

WORK EXPERIENCES: September 2015 -Present Teleperformance -Edsa Mandaluyong City

Technical Support Representative

Troubleshooting Tv, Phone and Internet Service issues

General inquiries

September 2012 – May 2015 Teleperformance- Tektite

Pasig City

Customer Service Representative US Telcom

Chat Support

Handles New and Existing Customers

Assisting Customer’s inquiries

Providing customer service and technical assistance

January 2010 – September 2012 Teleperformance-Octagon

Customer Care/ SME(FLOOR SUPPORT)

Taking calls for customer’s inquiries and questions about their postpaid account(s)/ bill troubleshooting

Process payments and setting up Payment Arrangement

Process add-a-line service for customer’s existing account

Upselling

Check order status

Perform basic troubleshooting for customers devices

Support Co-agents and Handles Escalated calls from co-agents

January-June 2009 Income Replacement Insurance Services Pagbilao, Quezon

Telemarketer (Inbound/Outbound)Project Based

Sales and Telemarketing Department

Researching the names of the prospects

Making calls to International Countries

Selling policy (Life Insurance)

Computing the Monthly Premiums of our Clients

Sending Free Quotes (Life Insurance) through e-mails

April 2003 – June 2003 Opis Law Office Boac,Marinduque

Secretary (summer job)

Recording and Filing of Clients Information

Encoding

Arranging Files and documents

TRAININGS ATTENDED: October 15 – November 25,2007 City College Lucena City

English Proficiency Training Program

Intensive English Communication, Customer Service, Sales & Telemarketing and American Culture & Geography.

June – September 2007 LMSTC Lucena City

Baking (TESDA)

SEMINARS ATTENDED: September 2, 2004 UP DILIMAN Q.C.

PHILIPPINE YOUTH CONGRESS IN INFORMATION TECHNOLOGY

CHARACTER REFERENCES:

Ann Kathrina Licuanan

Sales Manager

Mandaluyong City

091********

Erlinda Aguilar

Public Attorney’s Office

Lucena City

099********

Ms. Joana Lim

Cash Cow Inc.

Lucena City

092********

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