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Customer Service Representative

Little Elm, Texas, United States
March 02, 2018

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Matthew C. McQuirk

*** ****** ****, ********, ** 76227


Career Objective

To secure a challenging position that will allow me to use my abilities to communicate, organize and provide customer service to assist in meeting organizational objectives while striving to grow within the organization.

Qualification Highlights

Ten years of experience in customer service, project management and public relations.

Strategic thinker and planner in achieving organizational and personal goals.

Proficient in identifying issues and, swift and efficient in problem solving.

Excellent in timely project coordination and organization of projects.

Ability to proactively work independently or with others on behalf of my clients.

Active listener with superior communication skills. Personable and persuasive in developing good rapport with team members.

Well organized, enthusiastic, problem solver with ability to maintain a sense of humor under pressure.

Fidelity Investments, Westlake TX September 2007-January 2018

Financial Service Representative

Identify, respond and quickly assess the needs of the customer. Excellent communication skills, both written and verbal. Process account inquiries. Administer 401 (k) distribution payouts. Identify when and where to escalate a call if necessary to ensure one call resolution. Utilize a Microsoft Windows based workstation. Consistently demonstrate leadership to elevate personal and team performance.

Lennar Corporation, Dallas TX April 2005 - July2007

Facilities Project Manager

Manage post-sale customer care for 12 Dallas / Ft. Worth sub-divisions, including 1000 + homes. Evaluate customer requests and issues and assess project scopes. Complete customer’s requests. Regularly monitor vendor and contractor performance. Performed regular and prompt follow up with homeowners to ensure their needs were being met to their satisfaction. Select, schedule and coordinate vendors and contractors to ensure proper resources are in place to provide effective, timely service. Act as liaison and oversee on-site service. Prepare management reports for weekly, monthly, and quarterly. Develop productive internal and external relationships. *Recognized for Customer Care Excellence


The University of Texas at Austin – BA History, Business-minor December 2002

References available on request

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