Customer Service Manager

BRENDA LEWIS

**** ******* **. ***. ** Knoxville, Tn. 37914

C 865-***-**** ********@*****.***

PROFESSIONAL SUMMARY

To give the best customer service and satisfy each individual with the knowledge that I have been trained with. A high-energy, enthusiastic, dependable, self-starter who excels in challenging and competitive environments. Have worked in the accounts payable and receivable departments also have a strong inventory control background with an eye for detail. Have earned a reputation as a valuable and cooperative employee by being fair, honest and willing to help others when needed; effectively resolve conflicts at appropriate times, assist new staff member with policy and procedures.

Skills

Self-motivated 10 Key

Extremely organized Copy Machine

Conflict resolution Fax Machine

Quick Learner Scanner

Heavy Data Entry Multi-line phone

WORK HISTORY

STATE OF TENNESSEE DEPARTMENT OF HOMELAND SECURITY

Driver License Examiner, Knoxville,Tn., August 2013 – Current

Work effectively in an office environment while answering questions about the process of being able to obtain a state ID or Driver’s License.

Make sure that everyone has the documents, answer multi-line phone.

Place customers on correct test and retrieve test scores when finished issue correct credential.

Maintain cash drawer, make sure all documents in work areas are kept supplied and work stations are free from clutter.

Office Support, January 2008 – August 2013

Work effectively under no supervision in a high pressure environment, with the ability to prioritize tasks.

Have been able to successfully maintain several offices at once in different locations, wrote the procedure manual for front office staff in greeting and receiving visitors in a business office.

Answer multi-line phone take accurate messages, directed incoming mail to appreciate departments.

Have also maintained accurate records for logistics tracking and customs inspections, requested dates and times of arrival for overdue shipments.

FINANCIAL PLANNER

Finance Manager, Savannah, Ga., 2002 – 2008

Effectively controlled and managed cash flow, made bank deposits, credit card payments posted charges to customers’ accounts, maintained accurate records and receipts.

Prepared and submitted monthly budgets, to office manager, also did monthly accruals for accounts payable.

Requested dates for payments on overdue accounts and updated information on a daily basis.

BANK OF AMERICA

TELLER 1, Chattanooga, Tn., 2000 – 2002

Effectively controlled and managed cash.

Collected returned checks, posted charges to accounts, maintained accurate records, prepared and submitted collection analysis reports.

Advised customers of suspended account status, requested dates for payment on delinquent accounts and updated customer information.

EDUCATION

Associate’s Degree

Knoxville Business College

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