Customer Service Insurance Agent

Tarkeyia Taylor

•Boca Raton Fla. ***** ● Phone: 754-***-****

Email: ***********@*****.***

AREAS OF EXPERTISE

• Leader • Professional • Customer Service • Trainer • Computer Literate • Critical thinker • Accounting /Finance • CPT ICD-10 • Licensed Insurance Agent • Team Player •Insurance Verification • Product Consultant •Multi-tasking ability• Enrolments/sales • Compliance. • Data entry• Excel• Training & Remote Support

SKILL SUMMARY-

• Detail oriented with outstanding receptive and listening skills.

• Troubleshoot complex issues with use of remote support software

• Positive and committed to excellent service with professional attitude.

• Strong written and verbal communication skills

• Skilled at prioritizing assignments to expedite expectations of company and clients

•Familiar with Medical Terminology /Billing & Coding

•Communicates clearly and concisely

EMPLOYMENT HISTORY

01/2016-1/2018 QQSolutions/ Vertafore Inc,, Deerfield Beach, FL

Product Support Specialist

My role directly impacts the customer’s ability to improve productivity, manage account needs, standardize and streamline processes, as well as capture data for strategic decision-making.

•Supporting customers thru a variety of contact channels including chat, email and phone.

•Proficient in troubleshooting computer software including remote sessions, networks and operating systems. Knowledge and/or experience with database platforms

07/2011-01/2016 Dental Plans, Plantation, FL

Sales Associate

• Provide training, webinars, and continued education for broker sales associates

• Consultations and enrollment

• Meeting monthly department marginal’s consistently.

• Recruit Brokers and Groups for business expansion

•Creates marketing materials for promotional and education use

• Record algorithm, analytical and, statistical data to create strategic measures to increase department production

01/2008-2011(seasonal) Liberty Tax, Inc., Miami, FL

Manager

• Supervised operations and acquisitions in professional manner.

• Reviewed all tax related documents prior to submission for accuracy and compliance.

• Assigned duties and coordinate daily functions to company expectations.

• Resolved customer complaints in professional and timely fashion.

•Handled HR task such as ordering supplies, payroll, evaluations, grievances, interviews, and employment verification

O7/2006-10/2008 IRT

Licensed Health Insurance Agent

• Provided quotes, product knowledge, maintained confidentiality and assist with filing claims

• Specialized in Enrollments of Medicare Sup’s, Part D, Individual, Group, and Dental Ins. Plans.

• Provided elevated levels of customer service and maintained 99 % renewal and retention rate.

•Insurance consultant to clients on various insurances and products and coverage education.

02/2003 – 06/2006 Care One Health Insurance

Senior Customer Service Rep.

•Set appointments for agents regarding potential business and clients

•Assisted clients and agents with product knowledge.

•Reported all discrepancies and irregularities to management.

•Lead contact for underwriters, agent, and members to ensure accuracy and compliance of needed data and contracts.

EDUCATION AND TRAINING

University of Phoenix, Pompano, FL - Business and finance,

Broward Community College, Pembroke Pines FL - Business,

Broward College-Piper High Medical Coding & Billing

Professional Licenses

240/215 Health, Life & Annuities

License # P017782

REFERENCES AVAILABLE UPON REQEST

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