Customer Service Rep
Resume:
Brittny Nietenhoefer
San Antonio, TX
***********@*****.***
***Work Experience***
•Customer service rep / Engagement Specialist
Carenet Healthcare Services - San Antonio, TX February 2017 to Present
Responsibilities -
Customer service. Outbound/inbound calls. Working with Blue Cross Blue Shield NC members. Updating account information. Outbound welcome calls. Calling the doctors office and scheduling appointments for the member. Outbound reminder/follow up calls Also working with Tivity Health Silver Sneakers. General Customer service calls. Inbound enrollment / eligibility calls. Assisting with Medicare supplemental plans.
•Collections Specialist
PHOENIX RECOVERY GROUP - San Antonio, TX January 2016 to February 2017
Responsibilities -
3rd party collections. Customer service. Outbound / inbound calls. Active listening. Securing the account by setting up a payment arrangement. Settling on severely past due accounts. Updating account information. Taking payments over the phone.
•Customer service rep / Appointment Scheduler
CSS - San Antonio, TX July 2015 to January 2016
Responsibilities -
Customer service. Promptly answer Incoming calls. Make outbound calls when needed to update customers of any changes that have been made. Schedule appointments with the realtor, or for the realtor. Update account information.
Customer service rep / Inbound sales / Appointment scheduler
•Career Point College - San Antonio, TX October 2014 to June 2015
Responsibilities -
Customer service. Answer inbound calls. Go over qualifications of the school. Give information about the school (cost, classes, enrollment, start dates). Follow up with potential leads. Do Background checks (for felonies or outstanding student loans). Schedule appointments, and bring those who qualify into the school for a tour.
•Collections Specialist
Conns - San Antonio, TX August 2013 to October 2014
Responsibilities -
1st party collections. Outbound calls. Customer service Answer incoming calls. Work with customers to help solve financial debt they may have within the company. Offer assistance programs to bring delinquent accounts current. Set up payment arrangements. Take payments over the phone.
Account Representative - 3rd Party
•GC Services - San Antonio, TX November 2011 to August 2013
Responsibilities -
3rd party collections. Outbound / Inbound calls. Active listening, find out what caused that customer to become past due on their account. Work with customers to find reasonable payment arrangements that will help to bring any delinquent accounts current. Customer service. Answer inbound calls. Take payments over the phone.
•Customer Service Rep
CPS Energy - San Antonio, TX October 2009 to November 2011
Responsibilities -
Customer service. Answer inbound calls. Answer any questions a customer may have. Explain high bills. Operate the system and start new service for a customer. Schedule maintenance for emergency gas leaks and power outages etc.
***Education***
Southwest Prepatory High School - San Antonio, TX
2001 to 2005
•Additional Information
Volunteer work - Heart of Texas SPCA
2014-2017
Responsibilities -
Cleaned the Kennels, bathed / groomed dogs, exercised dogs. Fed the animals and did adoption events. Incongruous calls and questions pertaining to adoptions. An abundance of cleaning. Kennel experience.
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