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Business Analyst

Portland, Oregon, United States
March 02, 2018

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**** ** ***********, *********, **- 97124 (C) 971-***-****

(Visa Sponsorship not required. Have valid H4 EAD)

Solutions-driven business analyst with over 5+ years of rich, end-to-end Business Analysis experience in the IT, Supply Chain Management, Project Costing, Risk Assessment, HRM and Financial Services industries; expertise in full software life-cycle implementation, upgrades, production support, go-live assistance till post implementation support.

Made successful use of the opportunity to become part of vendor management and negotiations. Successfully managed high-profile regulatory and compliance projects globally. Experience leading cross-functional teams in the development, documentation and delivery of process innovations driving the attainment of business goals. Transformed company practices into fresh, cost-effective solutions leading to more efficient operations.

Thorough understanding of SDLC processes and Agile flavored development methodologies (Waterfall, Scrum, Agile Framework, Principles).


IT Software Project Management

Process Improvement

Business Analysis

Project Costing

Change Management

Project Lifecycles

System Design & Implementation

Software Development Life Cycle Data Integration

Agile Methodology


Bug Fixing / Maintenance

Customer Relationship Management

Team Management

Requirements Gathering & Analysis

User Acceptance Testing (UAT)

Enterprise Implementation

Risk Management

Jan 2016 – Oct 2017 with Ashwini Landscaping, Bangalore, India as BUSINESS ANALYST

Working remotely as a Business Analyst for a landscaping firm Ashwini Landscaping.

Responsible for quoting and bidding for government and private sector projects.

Proposed potential business deals by contacting potential partners; discovering and exploring opportunities.

Developed proposals, negotiated terms and conditions, and implemented contractual agreements with accountability for delivering strong financial results

Conduct research to identify new markets and customer needs.

Influenced product direction by conducting competitive analysis.

Planned procedures for the implementation of landscape/ renovation.

Designed landscape prototypes for public parks, private housing communities, government organizations.

Aug 2011 – Dec 2014 with IRCA India Pvt Ltd, Bangalore, India as BUSINESS ANALYST

Key Result Areas:

Working directly with product owners and stakeholders to elicit their feedback on customer satisfaction items.

Facilitating requirement JADs, root cause analysis and other requirements workshops

Conducting requirements training sessions and developing best practices for product delivery

Partnering with Development Leads to identify opportunities for better collaboration and process improvements.

Leading a team of 2 Junior Business Analysts; promoting a strong culture of standard Business Analysis processes as part of global standards.

Initiated projects at Titan Helicopter, Cape Town South Africa by analyzing user requirements, performed impact analysis and generated system requirements documents for a period of 6 months.

Headed Project Costing, Audit management, Risk management projects in Titan Helicopters, Cape town, South Africa for a period of 6 months.

Headed Risk Management projects in IRCA Global, Johannesburg, South Africa for 2 months.

Supervised quality and completeness of System Use Cases/ BRDs.

Used tools such as Excel, Access, SQL Server to query, assess and analyze data to ensure requirements are being met.

Create daily reports in designed Excel spreadsheet with pivot tables.

Performed and conducted complex reporting analytics

Interacted and communicated with colleagues as needed as both a technical and functional expert.

Created and updated databases for internal company projects using SQL Server 2008 and SQL Server 2012.

Good understanding of extract, transform, load (ETL) concepts

Documented Market Analysis and Competitive Analysis reports for Supply Chain Management, and Risk Assessment software projects.

Collaborated with the project team in solution development and implementation; presented the business solution to the client.

Created and reviewed functional test cases and audited the functionality on the quality of deliverables at intervals.

Co-ordinated the preparation of manuals and training materials

Designed new software applications by analyzing requirements; constructing workflow charts and diagrams; studying system capabilities; writing specifications. Designed the features of IT systems using Bizagi Process Modeler, MS Office, MS Visio, Mind View

Managed project activities such as requirement gathering, analysis and documentation.

Prepared test plans for the testing team and performed user acceptance testing in the final project.

Wrote software requirements for a Supply Chain Management project, Risk Assessment, HRM and Root Cause Analysis.

Improved systems by studying current practices; designing modifications using SWOT Analysis, Work Breakdown Structure - WBS, Critical Path Analysis, Ansoff matrix.

Monitored project progress by tracking activity; publishing progress reports using Tableau and MS Office.

Good experience working with Agile methodologies- Scrum.

Wrote User stories and epics for multiple projects.

Wrote basic SQL queries to analyze the flow of data.

Conducted Gap Analysis to study current industry practices and identify any opportunities for improvement of software systems in the HRM, Supply Chain Management and Risk Assessment domains.

Used data analytics in a Supply Chain Management project to identify the fast-moving products, seasonal products thereby increasing revenue and avoided production of products that did not generate value. This also helped increase the inventory space.

Aug 2010 – Aug 2011 with IRCA India Pvt Ltd, India as SOFTWARE QUALITY ENGINEER

Headed planning procedures for the team by creating test plan, test procedures.

Gathered data and produced testing status reports on a regular basis.

Supervised testing environment for all system compatibility checks.

Co-ordinated with project management to understand client specifications

Defect reporting using Bugzilla and JIRA.

Monitoring and tracking defects reported by team using Bugzilla.

Performed Functional testing, performance, integration, system, regression testing and user acceptance testing.

Tested multiple versions of software considering different geographical locations, operating systems and browser platforms.

Drafted and reviewed the application user guides.

Trained and mentored new software engineers on testing procedures, product specifications and company policies.

Worked on shore and off shore to co- ordinate testing process.

Generated/ renewed the software application licenses.

Certified the product to be released to client.

Good understanding of industry models like Six Sigma, SEI CMM and ISO 9000.

Provided training to the client and solved client issues when on technical support.


Operating Systems: Windows Platforms, Android, iOS

Database: MS SQL Server 2008/2012

Integrations: Payment Gateway, SMS gateway

Test Process Tools: Bugzilla, JIRA

Languages: HTML, HTML 5

Browsers: Internet Explorer, Google Chrome, Mozilla Firefox, Safari

Business Process Modelling: Bizagi Process Modeler, MS Office, MS Visio, Tableau

Requirements gathering: MS Office


Bachelor of Engineering in Electronics and Communication

BMS Institute of Technology, Bangalore, India

June 2004 to June 2008

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