Call Centers, Customer Service, Collections Officer, & Administrative

Angeline Lavoie

Apt. ***, **** *st Street, NE, Calgary, T2E 3B6/ Telephone: 403-***-****

Year of 2018 Email: *********************@*******.***

Other Email: *****.************@*****.***

Various Employers

Calgary Area Locations

Calgary, Alberta

To Whom It May Concern:

Attention - Human Resources Department:

Dear Sir or Ms.:

RE: CONTRACT EMPLOYMENT, ADMINISTRATIVE SUPPORT, CUSTOMER SERVICE POSITIONS, CALL CENTER AGENT POSITIONS, AND, OR NEW LEARNING OPPORTUNITIES

Following this cover letter is my resume for you to review for any Customer Service Positions, Call Centre Agent Positions, Document Processing, Administrative Support, Contract Positions, and, or any type of New Learning Opportunities that may become available. Because I am reliable to my employer, it would be a pleasure to combine my Microsoft Office Suite Skills, Transferable Working Skills, and Administrative Support capabilities to work for your business organization. Some of my background includes the following:

8-Years-Plus Call Center – catered to employer’s clients’ customized styles & target capable!

Customer Improvement Projects, History Book Sales, and Inbound Lottery Ticket Sales

2018 - Canadian Red Cross Certificate – Standard First Aid & CPR (with AED)

Microsoft Office Suite/Outlook Training/Experience & Customized Computer Software

Administrative Support – Document Processing, Filing Project & Pipe Inspection Reports

Completed a One-Year Secretarial Certificate Program – Volunteer Non-Profit Typist

Collections Officer – Proven Conflict Resolution, Settlement Letters, and Release Letters

Document Processing Unit – processed Alberta Health Care Applications & Documents

When the time is convenient for you, it would be great if you could contact me to schedule a date and a time for an Informative Information Interview to discuss any suitable vacant positions that may become available. Please retain my resume in your Active Recruitment Files for any type of suitable vacancies, or positions that may offer a new type of learning opportunity.

Regards,

Angeline Lavoie

AL/al

Attachments

Angeline Lavoie

Telephone Number: 403-***-****

Email: **********************@*******.***

HIGHLIGHTS OF QUALIFICATIONS:

Administrative and General Office Experience – Oil & Gas, Private Sector, & Government

Microsoft Office Suite Skills – Fast and accurate data-entry/word processing experience

Call Centre Operator – Highest Productivity, Targets Hit, & Top Producer many times

Assertiveness Training, Dealing with Difficult People, & Receptionist Training

College Business Secretarial Program – Program Certificate – Volunteer Typist!

Quickly learn new concepts and procedures; Team Player, and Energetic Volunteer

Customize to employer’s, client’s, and, or the customer’s current strategies

2018 - Canadian Red Cross Certificate – Standard First Aid & CPR with AED Equipment

SUMMARY OF DEMONSTRATED WORKING SKILLS:

Computer Skills: Training and experience on a variety of software:

MICROSOFT WORD 6.0/XP & 2003 w ACE COLLECTIONS w CUSTOM

MICROSOFT EXCEL w MICROSOFT OUTLOOK w WORD PERFECT

GOVERNMENT SYSTEMS w MICROSOFT POWERPOINT w XENTEL

GOVERNMENT STAKEHOLDER w GOVERNMENT EAP SYSTEM w ACCESS

u Six-week Alberta Health & Wellness Document Processing Training – passed exam!

Call Centre & Receptionist Skills:

Call Centre Operator – Customer Improvement Projects, Retail Studies, and Evaluations

Customer Relations Skills – Live Residential and Commercial Business Communications

Inbound Agent – Lottery Sales, Book Sales, & Collections – Exceeded Monthly Targets!

Outbound Call Centre - History Book Sales, Client Data-Collection, and Collections

Receptionist – organized a Reception Desk Manual and Training Reference Material

Efficiently relay telephone messages - Telus Meridian Voice Mail Transmission

Transmitted messages – Government PROFS, CC-MAILING, and Microsoft Outlook

ACE Collections Agent System Software – Calendar system to assist timely Collections

Collections Officer – Target Collections, Sold Reduced Settlements, and Release Letters

Secretarial/Office Skills:

Work experience as a clerk-typist – typing, proofreading documents, forms and letters

Typed resumes for people using Microsoft Word 6.0 and Word Perfect 5.1 – Volunteering!

Data-entry/word processing experience using Microsoft Word, Government systems and Xentel

Customer Improvement Research Studies included verbatim transcription of client’s feedback

Involved in a large and challenging filing project utilizing Legal Land Descriptions – love filing!

Processing Alberta Health Application Forms, Employee Group Forms and various documents

Practiced and applied various legislation – Alberta Health Care Insurance Plan, FOIP and HIA

Enthusiastic when assisting management with the teaching and training of new employees

Provided customer service, information, and Resume assistance to public – Love Helping!

Completed various Alberta Employment & Immigration administrative duties assigned

. . . 2

EMPLOYMENT HISTORY:

January 2015 – March 2017

CONSOLIDATED RECOVERY SYSTEMS/FINANCIAL RECOVERY SYSTEMS:

Collections Officer Agent – Collections for assigned clients, targets hit, educating about Credit Bureau Reputations, and Target Debt Payment Plans (*Exceeded, and, or hit Monthly Targets)

March 2012 - December 2014 (*Company decision to outsource all work back to Ontario)

D & A COLLECTION CORPORATION: (*Positive Attitude offering Extra Work Time)

Collections Officer Agent – exceeded and hit Monthly Assigned Targets for our work team and our top VIP clients by applied Legislation: collections, education, sales, Business Communications with Financial Professionals, typed Reduced Settlement Letters/Release Letters and correctly closed files

March 2011

ACCEPTING VARIOUS TEMPORARY ASSIGNMENTS – CALGARY AREA:

Care giving work and accepting various temporary and casual assignments

June 2010 – March 2011

ALBERTA EMPLOYMENT & IMMIGRATION:

Administrative Support (3) Contract Position

April 2008 – June 2009

ALBERTA HEALTH & WELLNESS:

Administrative Support (4) Contract Position

October 2005 – January 2008 (*Company decision to outsource all work back to Ontario)

CONSUMER CONTACT: (*Exceeded, and, or hit Monthly Targets)

Outbound Call Centre Representative – (*held conversations with Top CEO’s and CFO’s)!

March 2002 – July 2005

CHRISTIAN HISTORY PROJECT: (*Exceeded, and, or hit Monthly Targets)

Christian History Project Sales

June 2000 – March 2002

GLOBEL DIRECT:

Inbound/Outbound Call Centre Representative

May 1994 – November 1994 (temporary six month position)

MOODY TOTTRUP INTERNATIONAL:

Clerk-Typist/Receptionist: hired for work overload (*Asked to return in winter for extra help.)

EDUCATION:

SLATE TRAINING CENTRE – MICROSOFT CONTINUOUS LEARNING COURSES

ACADEMY OF LEARNING – MICROSOFT ALBERTA COLLEGE – SECRETARIAL

REFERENCES: Available upon request at time of interview; reference letters available

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