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Customer Service Representative

Ksh 75000
March 02, 2018

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Name: Myra Jarenga

Date of bith: 24th April 1989

Natinalty: Kenyan

Sex: Female

Marital status: Single

Residence: Nairobi

Cell phone No: 071*******

Email Address:


1. To be part of a growing team and excelling professionally

2 To offer better service.


Jan 2012 to Aug 2014: Diploma in Information Technology at Zetech collage

( JKUAT) program

Jan to April 2011: Certificate in In information Technology at Zetech College

(JKAT) Program

2004 to 2007: O- Level Education at Moi Girls High School KamusingaBungoma

I Obtained Grade C

1996 to2003: Primary Education at Malinda primary School

(Western Kenya).


1. Self Driven


3.Work under Minimum supervision

4.Pay Attention


2008 to 2010: Marketing at Pamagwa Builder's Limited Company

position: Sales and Marketing Executive

2012 to 2013 sept: Artcaffee coffee and Bakery Westgate mall

Position: Waitress

2014 Jan to 2014Aug: Worked at Four Caffe Bistro Gigiri

Position: Waitress

2014 sept to 2017 June: Working at Coldstone creamery under omnomnomafrica

Position: Customer Service Representative ( CSR)/ Shift leader

2017 june to date : Customer service representative/ Acting Assistant manager / shift leader


1 Am good at making clients love my product

2. Am hardworking and intelligent

3.Know how to built good rapport with my clients which keeps them coming back

4.Am a well trained shift leader by my managers . I train new staff and ensure they are well equipped with

companys knowledge and they can rely on me to ensure everything is under control when they are not in.

5. Manage store inventory and stock to ensure there is minimal wastage control in order to make profit

and not losses

6.Work independently under pressure and am able to meet deadlines as well ad work in shift and in

between shifts in order to coordinate in both shifts.

7. Am able to organise team members and priorities work for every crew and listen to each one of them in

order to make good descions.


1Arrive to work on time

2Welcome clients

3Up sell and cross sell the product at hand

4Have good phone etiquette and ensure every client who is served by phone is well attended to from the

beginning to the end when the client gets the product.

Have a wonderful interpersonal skills and i also know how to build a good rapport with clients

5Guide each client through the selling process of the store

6Know how to relate with children

7Ensure the store is clean at all times

8Do all the store duties well before opening and closing of the store well to the store standards

9Notify clients of new products and promotions this help clients to know new products we offer

As a leader ensure;

1.Arrive to work early and ensure Each crew arrives to work on time

2.Set targets of the day with the crew members and ensure before each shift is over review the targets as


3.Do allocate the team members duties for the smooth running of the shift .This is to ensure everything is

done well

4.Go through all the stores checklist to ensure everything is in order

5.Mobilize team members if your store and ensure weekly cleaning of the store is dome well to the


6.Know how to handle clients complain and ensure the correct solutions are given to make the client

happy and satisfied

7.Learn to be patient and understand each crew and know their strengths and weakness's

8.Know how to run a shift

9.Read through store emails and respond to the management appropriately and on time

10.Inform the crew members on the performance of the store and set targets and make a plan on how to

achieve those targets

11.Ensure petty cash is used properly on things that are necessary

12.Do stock take and do store inventory to ensure every item in the store is available in correct figures

and ensure store food cost is well controlled by teaching all the team members how to manage and not

waste products at hand.

13.Order goods according to per levels of the store

14.Do banking of previous day sales and ensure there is enough change to run both shifts.

15.Ensure to mobilise other team leaders and plan how to make the store sales grow.

16.Plan how marketing will be done on a monthly basis by the team by bringing in new clients and

expanding our brand awareness




3.Listening to music


1.Oliver Kobus

Former C.E.O Cricket Kenya

Tel. +971*********

Email :

2. Sam Njiru

Former manager at omnomnomcoldstone creamery brand nowdisrict manager at burger king Kenya

Tel . +254*********

3.Tom Tikolo

Chairman cricket Kenya

Tel .072*******


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