Customer Service Sales
Resume:
JACALYN L MARQUEZ-WRIGHT
**** ********* **. *** *******, TX 78228 210-***-**** *************@*****.***
Career Objectives
Seeking a position with a progressive organization so I can capitalize on my administrative and customer service skills
Summary of Qualifications
- Over twenty years of administrative experience
- Over one year of insurance sales experience
- Excellent customer service and communication skills
- Over ten years of office management experience
- Dedicated; dependable and trustworthy
Work History
IBEX Global, Texas Dec 08, 2014
Tech Support
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
WEST, Texas Nov 08, 2014 - Dec 04, 2014
Customer Service
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Solicit sales of new or additional services or products.
• Order tests that could determine the causes of product malfunctions.
Volt, Texas Jun 25, 2014 - Oct 15, 2014
Customer Service Rep
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Texas Work Force Alamo, San Antonio, Texas Sep 01, 2009 - Aug 16, 2013
Customer Service Rep II
-Conferred with customers by telephone and in person to provide information about products and services, take and enter orders, canceled accounts, and obtained details of complaints.
-Checked to ensure that appropriate changes were made to resolve customers' problems.
-Completed contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
-Referred unresolved customer grievances to designated departments for further investigation.
-Contacted customers to respond to inquiries and notified them of claim investigation results and any planned adjustments.
-Solicited sales of new and additional services and products.
Reliable Life Insurance, San Antonio, Texas Jan 14, 2008 - Apr 20, 2009
Insurance Agent
-Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person and property to be insured, and to discuss any existing coverage.
-Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.
-Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.
-Customized insurance programs to suit individual customers, often covering a variety of risks.
-Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.
-Calculated premiums and establish payment method.
-Performed administrative tasks, such as maintaining records and handling policy renewals.
Select Staff, San Antonio, Texas Feb 20, 2005 - Dec 28, 2007
Customer Service Rep
- Performed various types of administrative and customer service assignments
- Performed data entry
- Performed call center customer service
-Contact customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.
-Solicited sales of new and additional services and products.
Education
Arizona State University, Arizona
3+ Years College, technical or vocational school
Major: Communications
Phoenix College
Associates Degree
Greendale High School, Greendale, Wisconsin
High School Diploma/GED
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