JACALYN L MARQUEZ-WRIGHT

**** ********* **. *** *******, TX 78228 210-***-**** ac4ogb@r.postjobfree.com

Career Objectives

Seeking a position with a progressive organization so I can capitalize on my administrative and customer service skills

Summary of Qualifications

- Over twenty years of administrative experience

- Over one year of insurance sales experience

- Excellent customer service and communication skills

- Over ten years of office management experience

- Dedicated; dependable and trustworthy

Work History

IBEX Global, Texas Dec 08, 2014

Tech Support

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

WEST, Texas Nov 08, 2014 - Dec 04, 2014

Customer Service

• Refer unresolved customer grievances to designated departments for further investigation.

• Determine charges for services requested, collect deposits or payments, or arrange for billing.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Solicit sales of new or additional services or products.

• Order tests that could determine the causes of product malfunctions.

Volt, Texas Jun 25, 2014 - Oct 15, 2014

Customer Service Rep

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Texas Work Force Alamo, San Antonio, Texas Sep 01, 2009 - Aug 16, 2013

Customer Service Rep II

-Conferred with customers by telephone and in person to provide information about products and services, take and enter orders, canceled accounts, and obtained details of complaints.

-Checked to ensure that appropriate changes were made to resolve customers' problems.

-Completed contract forms, prepare change of address records, and issue service discontinuance orders, using computers.

-Referred unresolved customer grievances to designated departments for further investigation.

-Contacted customers to respond to inquiries and notified them of claim investigation results and any planned adjustments.

-Solicited sales of new and additional services and products.

Reliable Life Insurance, San Antonio, Texas Jan 14, 2008 - Apr 20, 2009

Insurance Agent

-Interviewed prospective clients to obtain data about their financial resources and needs, the physical condition of the person and property to be insured, and to discuss any existing coverage.

-Sought out new clients and develop clientele by networking to find new customers and generate lists of prospective clients.

-Ensured that policy requirements are fulfilled, including any necessary medical examinations and the completion of appropriate forms.

-Customized insurance programs to suit individual customers, often covering a variety of risks.

-Explained features, advantages and disadvantages of various policies to promote sale of insurance plans.

-Calculated premiums and establish payment method.

-Performed administrative tasks, such as maintaining records and handling policy renewals.

Select Staff, San Antonio, Texas Feb 20, 2005 - Dec 28, 2007

Customer Service Rep

- Performed various types of administrative and customer service assignments

- Performed data entry

- Performed call center customer service

-Contact customers to respond to inquiries and to notify them of claim investigation results and any planned adjustments.

-Solicited sales of new and additional services and products.

Education

Arizona State University, Arizona

3+ Years College, technical or vocational school

Major: Communications

Phoenix College

Associates Degree

Greendale High School, Greendale, Wisconsin

High School Diploma/GED

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