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Customer Service Representative

Location:
United States
Salary:
15
Posted:
March 02, 2018

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LATISHA GOODMAN

**** **** **** ***** ******** Ga, 30038 404-***-****

ac4og5@r.postjobfree.com

PROFESSIONAL PROFILE

Business Administrator with 15+ years auditing and reviewing files while ensuring all federal and state guidelines are met. Strong Leadership, PC/Spreadsheets Skills, SAP Software, Interpersonal Skills, Communication Skills, Problem Solving, Multi-tasking and organizational skills, Self-Starter, Performance Reporting, Business Plan Development, Detailed Oriented, Staff Management Dependable Hard- Working and fast learning.

EXPERIENCE

2009 – 2017

Team Lead Computer Science Corporation (CSC) – Kennesaw, Ga Manage personnel staffing and their monthly performances Provide training and coaching to employees

Trained employees to utilize time management skills, encourage goal setting and employee development.

Processed and Balanced daily accounts for 35 different states, while maintaining a 1% percent error rate.

Data Entry Key Strokes 10,000+, 10 key by touch.

Assisted upper management with organization and problem solving issues. Trusted to manage processing staff of 30+ employees on management days off. Worked closely with IT to resolve computer and system issues. 2008-2009

Customer Service Representative- Esoteric- Decatur, Ga Inbound/Outbound high volume processing loan call center approve or declined payday loans Detailing accounts verifying customers employment and salary. 2007-2008

Accountant/Clerical – Krispy Kreme Corporate Office- Duluth, Ga Checking orders for numerous accounts on the SAP system keeping accurate account of finances checking in drivers insuring all deliveries and accounts add up daily. 1997-2008

Team Lead- Choice Point -Duluth, GA

Manage personnel staffing and their monthly performances Provide training and coaching to employees Manage personnel staffing and their monthly 2

performances. Developed highly empathetic client relationships and earned reputation for exceeding sales goals, Worked under strict deadlines and responded to service requests. Responded to general inquiries from members, staff, and clients via mail, e-mail and fax. Created new processes and systems for increasing customer service satisfaction. Trained new employees quarterly.

Maintained up-to-date knowledge of policies

Education: 1992 Graduate - PebbleBrook High School

Gwinnett Technical College – Business – Current

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