Service Representative Customer

JEANNE L GROCHOSKE

***** *********** ** *** ***

HOUSTON, TX 77070-3429

832-***-**** (Call Relay Service)

***************@*****.***

Career Objectives

I would like to find a steady part time job in the hotel/motel industry. I enjoy meeting and helping people and would like this job to be permanent. I think that I would be an asset to any hotel/motel because of my friendly, outgoing nature. I have n

Summary of Qualifications

I have spent many years in the customer service representative field. I enjoyed the hotel/motel jobs the most. I enjoy meeting and helping people. I think that I would be an asset to any workplace.

Work History

la Quinta inns and suites, Houston, Texas

front desk service representative/ night auditor Oct 01, 2007 - Mar 03, 2011

greeting guests with a smile, checking them in/out, making reservations, balancing the bank, making drops in the bank, giving change to guests, answering phones and questions. Running the night audit and filing reports, making the housekeeping schedule, accounts receivable, setting up the continental breakfast, and keeping the lobby neat and clean.

Coldwater creek, spring, Texas

sales associate May 01, 2004 - Sep 01, 2004

meeting and greeting customers, running the register, balancing the register, helping customers by taking garments to a dressing room and attending to their needs so they can find what they are looking for and leave the store happy. I did inventory, sized clothes and put up stock. Fun and fulfilling job.

Lord and Taylor, Houston, Texas

sales associate/ trainer Aug 01, 2002 - Jan 01, 2004

Training new employees. Working the register, making change and balancing the register after shift, meeting and greeting customers making sure they can find what they need, inventory, stocking and restocking merchandise.

Motel six, Houston, Texas

front desk service representative Mar 01, 2000 - Nov 01, 2001

greeting and checking in and out guests, answering phones, running the night audit, making cash drops, balancing the bank, scheduling housekeeping. Very multi-tasking job

Education

Mohawk valley community college, Utica, New York

Associates Degree

Sep 1977 - Jun 1979

Major: human services

Minor: psychology

GPA:3.5

Utica college, Utica, New York

1 year college, technical or vocational school

Jun 1979 - Aug 1979

Major: speech

GPA: 4.0

Whitesboro senior high school, Marcy, New York

High School Diploma/GED

Sep 1971 - Jun 1975

Major: business

GPA: 3.5

Computer Skills

Typing Speed 45 Words Per Minute

Data Entry Terminal (PDT, Mainframe Terminal, etc.)

Email Software (Outlook, Thunderbird, etc.)

Internet Browser (Internet Explorer, Firefox, etc.)

Peripheral Devices (Scanners, Printers, etc.)

Personal Computers

Additional Computer Skills I can learn any program on the computer

Language Skills

English - Excellent ( Read Write )

Driver's License

Class C - Standard Driver's License

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