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Executive Assistant Customer Service

Toronto, Ontario, Canada
March 02, 2018

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Sally Ann Richards

Tel: 647-***-**** Email:


Over ten years of experience as an Executive Assistant working with senior Executives

Outstanding written, interpersonal communication, problem solving and organization skills

Minute Taking


Managed Calendars and Mailboxes

Excellent customer service skills

Highly dependable, work well both independently and as part of a team with co-workers and management

Attended and completed workshops/seminars on Negotiation Skills, Situational Self Leadership, Communication Skills, Customer Service, HR Seminars

Proficient in MS Suite - Word, Excel, Power Point, Outlook, Visio, Projects, etc.

Completed ACMO (Association of Condominium Managers of Ontario) courses from Humber College – 2017 (Personal interest)


Executive Assistant to the Vice President – CIBC Head Office, Toronto, ON 01/2010 – 12/2016

Worked for the Vice President’s Office in an active administrative role, in an extremely intensive and busy environment

Managed a very busy calendar of appointments and prepared the necessary documents for meetings

Travel, Expense Reports, Invoices, arranging Conference Calls

Minute Taking and follow up on Action items

Maintained an excellent filing system

Maintained the Vacation Schedule for the HR Team

Utilized HRIS platforms for New Hire Tracking and Onboarding Systems to ensure that the new hire experience was seamless and positive

Updated and maintained Organizational Charts/Distribution Lists

Involved with the Anniversaries Team to acknowledge milestone anniversary dates of employees

Reporting and analysis of employee data as required and worked with the Senior HR Analyst to analyze requests and prepare Ad Hoc reports

Filled in for the Executive Assistant to the Executive Senior Vice President when on vacation

Executive Assistant to the Chief Executive Officer–New Horizon Management Consultants

07/2008 – 12/2009

Worked as an Executive Assistant on an overseas consulting contract in the financial services industry

Executive Assistant to the Senior Vice President, Direct Banking, BMO, Toronto

01/2008 – 06/2008

Provided executive administrative assistance to the Senior Vice President. This involved confidential and complex duties of an executive administrative nature, relating to daily routine and relationship management

Maintained electronic diary system and calendar and ensured that office routine was maintained in the absence of the Executive, and responded to enquiries in a prompt, efficient and timely manner, using technology to relay information

Reviewed inbox of the Executive, and handled/referred issues of an urgent matter

Maintained business and personal correspondence files, Senior Management Team Share Point site and records required by the group, having control over highly confidential material and files

Managed travel arrangements, itineraries and correspondence for SVP

Managed business expenses incurred, and ensured that bills were promptly paid

Executive Assistant to the VP – Investment Industry Association of Canada, Toronto

01/2007 – 12/2007

Worked as an Executive Assistant to the Vice President and assisted the Director and Assistant Director

Responsibilities included setting up appointments and meetings

Attended several committee meetings on a regular basis and prepared agendas, minutes, and necessary follow up with committee members

Interacted with internal and external clients

Assisted with organizing conferences and seminars

Handled Travel Arrangements and Expense Statements for executives

Filled in for the Executive Assistant to the Chairman as/when needed


Bachelor of Arts in Economics and English Language

Kanpur University, India

Association of Condominium Managers of Ontario – (personal interest)

Humber College

4 courses (Administration, Financial Management, Condominium Law and Physical Building Management)

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