Customer Service Data Entry

Cynthia Wiley-Braxton

** ********** *****, ***** *****, IL 60429

Home: 708-***-****

Cell: 708-***-****

********@*****.***

PROFESSIONAL SUMMARY

I am a Certified Pharmacy Technician offering more than 10 years of experience. Also, I am a reliable professional who maintains a focus on accuracy and delivers courteous service at all times. I possess excellent data entry skills, dedicated, hard-working and can easily relate to customers and provide exceptional customer service. Additionally, I work well independently and in a team environment.

SKILLS

•Type 50 wpm

•Internet Proficient (Operating Systems)

•Microsoft Office Suite 2007, & 2010 (Word, Excel)

•Data Entry

•Customer Service

•Pharmacy Terminology

•Medication Storage & Distribution

•Phone Etiquette

PROFESSIONAL EXPERIENCE

Innovel solutions 2017 to 2017

CSR Data Entry call center Sept to November manpower

Provided excellent customer

service for Costco, Sam’s club and military with delivery of appliances and furniture setup installation and pickup of damaged as appliances or haul aways.

Swap.com. Aug-sept 2017 temp assignment

Worked in Warehouse sortibg and packing used clothing

Department of Rehabilitation 2011 – Present

Personal Assistant

•Provide exceptional home health care and support to an Adult Patient with special needs including daily living skills, preparing healthy meals and providing transportation to medical appointments.

INDEPENDENT CONTRACTOR

Kelly services 01/2016 to 09/17

Healthcare aud did exam rooms for advocate medical centers

Inventory clerk scan personnel files for Wilton brands

CVS Pharmacy March 2014 – May 2015

Patient Service Representative Pharmacy Tech

•Involved in the Distribution, order review and insurance verification at busy pharmacy service

•Coordinate with many different offices to verify insurance and doctor referral prior to shipment

•Provide friendly customer service on all calls and interactions in call center environment

Express Roadside/Home Preservation March 2014 – May 2015

Office Manager

•Assessed incoming client calls and dispatched contractors and sub-contractors based on needs

•First line of customer service and focused on making sure each call was treated as a priority

•Oversaw invoicing process upon each project completion

•Sole monitor of email system and making sure all emails were answered in a timely manner to keep projects on schedule and contractors working

Metropolitan Mortgage April 2006 – March 2009

Mortgage Loan Processor

•Served as primary point of contact and communication liaison between borrower, loan officer and underwriter.

•Researched, documented, and maintained client files.

•Processed loan applications and gathered all necessary data to see the process from preapproval to completion

Hanshel Pharmacy April 1995 – March 2000

Pharmacy Technician

Liaison between the public and Pharmacist, helping set up consultations and recommendations

Worked alongside licensed pharmacists to provide excellent service within high-volume retail setting

Customer Service Skills: Communicated daily to customers and healthcare professionals, answering questions and relaying information to pharmacists, a good listener and well at speaking to customers in a pleasant and cheerful way

Provided oversight for all phases of pharmacy inventory and distribution to customers

Administered clerical support to Pharmacy staff, maintaining strictest confidentiality

Take prescriptions over the phone and in person, work with health professionals and customers, help mix medicines, count pills, measure medication, label and give instructions for medicine, and assist take payments

Developed extensive medical terminology knowledge

Obtained and Maintained Pharmacy Technician License/Certificate

EDUCATION/LICENSE/TRAINING

Dental Assistant Program: Dental Assistant

•Bryman College, Chicago IL

High School Diploma: Business & General Education

•Carl Schurz High School, Chicago IL

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