Customer Service Manager

Susan Jordan

*** ******* **, **** ********, SC **170

Home: 803-***-**** Mobile: 803-***-****

Email: ********@***.***

Professional Summary 1997-2010

Palmetto Health Administrator - Systems administration and customer service

Core Qualifications

Hard worker - Easy going, outgoing personality, reliable, detailed orientated, team player, multi tasking skills, work under pressure, organized and able to communicate to people on all levels for problem issues and resolutions, training, and reporting. Customer service was provided for three major hospitals with over 8000 employees in a fast paced environment. I also, interfaced with businesses to provide contracts, reports, and maintenance. Customer service was my number one priority.

Innovative Ideas

Received awards for quality control and improved turnarounds

Committee - Bright Ideas Committee proposals to improve environment, created displays, assisted in event planning and coordination of activities

Recognition from Providence Hospital President for hard work

Recognition from Palmetto Health Director for hard work

Artist - Free lance

Training - Trained employees, created documentation, presentations

Experience

Provided Customer Service to hospitals and businesses

Credentialing Doctors and Allied Health Professionals

AIX Unix Systems Administration, AS400 Administration, Database Administration, and installation

IBM Tivoli Storage Manager Database Administrator for systems data backup/recovery

Retail Sales

Microsoft Word, PowerPoint, Outlook, and Excel

Business Owner/Manager 5 years - sales, cash drawer, customer service, bookkeeping,invoices

Computer Operations, Systems Administration, maintenance, training employees

Previous Nursing Home and Rest Home - full charge A/R bookkeeper

Project planning, researching, scheduling, implementation, and reporting outcomes

Education

Dayton Art Institute Palmetto Health IT Purchase Orders

Miami University Oxford, Ohio IBM Advanced Administration Course

Miami Jacobs Business School Palmetto Health IT Quality Change Control

Midlands Technical Enterprise Monitoring Tools Training

Administering Microsoft Windows NT Grammar and Usage Certificate

Introduction to Microsoft Excel IBM AIX 4 HACMP System Administration Course

IBM Tivoli Storage Manager Advanced Administration Backup/Recovery Course

Professional Affiliations - Member of Cambridge Who s Who Registry

Empowering Executives, Professional & Entrepreneurs Around The Globe

My biographical profile is included in their 15th Edition

Susan Jordan

103 Graydon Ct

West Columbia, SC 29170

Email: ********@***.***

REFERENCES

Marsha Rogers

133 Berkeley Ridge Dr.

Columbia, SC 29229

Email: ******.******@**************.***

Mobile: 803-***-****

Jared Magun

2407 Spitzer St.

Elgin, SC 29045

Email: *****.*****@**************.***

Home: 803-***-****

Mobile: 803-***-****

Glenda Widener

132 Laurel Hill Dr.

West Columbia, SC 29120

Mobile: 803-***-****

Contact this candidate