Customer Service Hair
Resume:
Josetta Ellerbe
Columbia, South Carolina 29205
***********@*****.****
OBJECTIVE: Seeking a challenging position where my education, training, clerical and customer service experience will be fully utilized.
EDUCATION: Richland Northeast High – June, 1983
Columbia, South Carolina
Chris Logan Beauty School – August 1989
Columbia, South Carolina
QUALIFICATIONS: Excellent communication, organizational and problem solving skills. Motivated self-starter, who is a quick learner and demonstrates the ability to work independently and as a team player. Proficient in multifunctional phone systems, data/record keeping, filing and typing (45 wpm). Highly experienced with the Microsoft Suite (Office, Word, Excel and Publisher). Efficient with monetary accountability and funds distribution involving inventory and logistics. Strategic skills in multi-tasking responsibilities in an administrative setting. Extensive customer service experience involving direct support assistance, complaints and resolutions.
EXPERIENCE: Hair Stylist, February 2012- Present
Changing Phases - Columbia, SC
Cut, trimmed, and shaped hair and hairpieces based on customer preference and hair type utilizing trimmers, scissors, clippers and razors: styled hair utilizing curling/straightening tools.
Sanitized workstations and equipment in accordance with salon policies, federal, local, and state regulations
Maintained calendars and scheduled customers for hair styling and coloring appointments; pre-booked appointments to increase customer retention and drive repeat business
Hair Stylist/Owner, June 2004 – January 2012
Nu Luk Nu U -Columbia, SC
Answer inbound calls and address customer inquiries pertaining to the specific product
Promptly fielded all incoming calls and scheduled appointments
Created and submitted weekly advertisements to promote salon services and products
Completed continuing education and training to stay current with new trends and techniques
Trained new hair stylist and assistants
Handled monetary payments via cash and credit card machines
Evaluated hair texture and condition to develop treatment plans
Utilized state-of-the-art techniques to color and treat hair to restore beauty and resilience
Completed routine inventory audits to replenish retail products, salon supplies, and styling/coloring supplies
Hair Stylist, July 1990 – May 2004
Hair Expressions - Columbia, SC
Educated customers on proper hair care while cutting and styling
Examined hair texture and condition to determine appropriate treatments
Executed a variety of hair style techniques, including curling, conditioning, bleaching, straightening and installation and removal of hair extensions
Proof Operator, January 2000 – May 2002
CC McGregor & Co - Columbia, SC
Assist customers via phone with both internal and external inquiries
Proof reading of tax returns
Creating files for new clients and organizing files for existing clients
Follow up to any inquiries from taxpayers relating to their U.S. federal tax payments and obligations.
Responds to taxpayers email and chat questions following scripted policy
Enters highly confidential data from customers into payment systems
Thrives as a team player
REFERENCES: Personal and Professional References Available Upon Request
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