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Active Directory Desktop Support

Frisco, Texas, United States
March 02, 2018

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Gene McDonald

**** ******** ********* *** *****

Frisco, TX 75034


Deans Foods, Dallas Texas Lead Technician 10/2016 - Present

Break Fix, Roll outs, Imaging, Office 2003, 2010, 2013, Windows NT, 2000, XP, 7, 8, 10. Light Networking, Active Directory, Asset Management, Anti-Virus, HW/SW, Troubleshooting, Remedy, Ocean, RDT, Phone installations, Deployments, Installations, A/V. Deskside Technician work done with Remote Tools. C-Level Executive Service and Support.

Desktop Support Lead Technician 08/2016 – 09/2016

Goldman Sachs Information Technology Irving Texas

Management skills and also worked on Break-Fix, Troubleshooting, Deployment,

Workstation, Desktop, Laptops, Tablets, Thin Clients, Phone configuration, Basic Networking skills, Deskside work in satellite locations. HW/SW upgrades, Repair, Imaging, PXE, Basic SCCM, Toning and Troubleshooting Networking issues, various anti virus removal and malware. C-Level Executive Service and Support.

General Dynamics/Consultis 06/2015 – 07/2016

Junior System Administrator – Desktop Management Support Dallas Texas

A role dedicated to maintaining technology in Active Directory, Imaging, Asset Management, and Mid-Upper management skills in SCCM, Moderate Networking, Software, and Hardware roles. Active Directory, Desktop Support,

Desktop Server Management. Deskside work replacing with new parts for desktops and laptops. C-Level Executive Service and Support.



Desktop Support Specialist

(multi billion dollar US Defense Company) 11/2013 - 05/2015

McKinney, TX

State of the art U.S. Defense systems, CIS, and DHS divisions Configuration of Computer Systems, Desktop Support, Deskside Support working with various sites and ordering parts to replace faulty parts and escalating to proper groups for software updates and patches. Active Directory Administration, Mid-Light Networking, McAfee Security, Cable Management, Server Software Updates, Work Stations, Laptop, and Desktop Support as well as A/A, Asset Management, Break-Fix, Updating Images, Remedy, C-Level executive support, Networking, New Hires, Upkeep of Small Servers, supporting over 1000 End Users. Light Citruix. Office 2013 and 2010. Call Center and Service Desk as well as Junior System Administrator experience with Remote Desktop, Phone calls, and in-person with the end users. Support for Blackberry, IPod, I Phone and Android Phone and mobile devices.


Unisys (10.5 billion US Computer and Networking Company) 02/2010 – 11/2013

Desktop Support Tiers 2 and 3

Addison and Dallas TX

Multi-tasking in troubleshooting Tiers 2,and 3 issues, escalations and reconfigurations. Configuring IP phones (cisco), network troubleshooting and network connectivity. Diagnosing hardware and resolving software incompatibility issues and patches. Wireless and Wired LAN support, AD, ASD, DNS, VPN client issues, racking and cable management, asset management, ordering and shipments. Office 2013-2010. Active Directory and IP management of addresses. Operating Systems and configuration, creating, updating, and managing Images / Re-Images. Onboarding New Hires and Contractors. Familiar with security systems such as Symantec, McAfee, CommVault. Malware/Spyware protection. Server maintenance, asset management, Office 2003/2007 support, PointSec/CheckPoint. PGP encryption-decryption, Oracle, hardware/software installs, servers, desktops, workstations, Remedy, SOL (Lotus Notes), Manage Now, TrackIT, Heat, HP OpenView (peregrine) for Asset Management, scripting, registry editing. Macintosh support and configuration, extensive Refreshes for over 4000 end users from C-Level to standard employees. Hardware Installations and configurations.

Executive Level C Level and Executive EVP, SVP, and VP management and support,

Iphone-PDA-Blackberry, IPad support and mobile configurations. Light Citrix Mac OSX and Mac Support. C-Level Executive Service and Support.

City of Dallas, Texas/CompUCom 02/2009 – 02/2010

Dallas, Texas

Technical Coordinator/Desktop Support Specialist

Manage and assign all deployments, service calls, ticketing, parts, resolution of hardware-software installations and updating, assign refreshes-migrations, password resets, active directory, VPN, Remote Desktop, drive mapping, networking, Imaging, manage and assign break-fix to technicians, DNS, CICS, connectivity issues, Workstation, Desktop Printers, Manage SLA, Hardware and Software upgrades. Deploying Refreshes with Replacements and Data Transfers for over 7000 employees at over 230 City Sites including Mayor’s office, Fire Department, 9-1-1, C-Level, utilizing PXE w/Ghosting, Configuration Manager with ASD for Refreshes and Replacements and also asset management with Remedy. Fire Chief, Chief of Police, Mayor’s office, C-Level Executive and EVP, SVP, and VP support and management. Office 2010, 2007. Software and Hardware resolutions.

Mobile Device Configurations with BlackBerry, Iphone, Samsung mobile support.

Hyndia Financial 10/2008 – 02/2009

Frisco, Texas

Systems Analyst

Active directory, remote desktop migration, manual push-pull migration, break-fix, encryption assign-designate, upgrades, hardware-software installation and maintenance. Robocopy migrations. Executive Support, mobile devices, C-Level and EVP, SVP and VIP.

Assigning and reassigning computer names and addresses. Assist users in troubleshooting, remote desktop, and configuration. Replacement-Refrehses-Rollouts to more than 3000 end users.

Raytheon Asset Management including, ticketing, and management database software manipulation and assigning.

Alcatel-Lucent (IBM) 07/2008 – 10/2008

Plano, Texas

Systems Analyst/Technician Level Four

Responsible for Imaging and Re-Imaging Workstations, Laptops, and Servers with installs, domain name and data migrations, HP OpenView (OVSD/Peregrine) ticketing assigning, resetting passwords, Altiris (database), and Break-Fix. Imaging with Robocopy, Ghost, and Altiris. Deployment –Replacements – Refresh using imaging for use in defense computers.

Train new hires in AD, Domain and Imaged Migrations.

Set up, configure, reset VPN, Remote Desktop, Push/Pulling manual data, PST, Outlook, DOS programs, Web Server Programs, and manual Data pulls from Legacy to New Systems. Office 2007.

Hardware and Software Repairs, Installation, Maintenance,

Data Recovery, User Support, Working alongside with Vendors and other Alcatel-Lucent Technicians. Remote Desktop, Phone Support.

Dell-Department of Homeland Security DHS 10/2007 – 06/2008

Austin, Texas

Site Leader/Technician Level Four

Traveling throughout The United States, Puerto Rico, Hawaii, and Virgin Islands to Homeland Security Sites installing new systems, refreshing, fixing, imaging/re-imaging workstations, laptops, installing/de-installing, AD migrations, ticketing with Dell’s own system and data wiping. Networking with hubs, switches, and assigning leases. Nationwide Refreshes of DHS sites using Dell workstations, laptops, desktops. Office 2007.

Responsible networking connectivity, AD Domain Names and Migrations, Password and Password Resetting, Push/Pull Migration utilizing Dell’s custom DHS-designed high security software.

McDonald Computer Systems 02/2004 – 09/2007

Westland, Michigan


Monitored all service calls and dispatched them to the Technicians. Serviced all clients with monitoring of all operations at their worksites.

Designed and constructed systems, networking, services, and maintenance around the client’s needs.

Refreshes with Ghost migrations. Remote Desktop and manual data transferss

Built, installed, configured, and maintained workstations, servers, and tape backup systems.

Oversee Technicians at Client’s Sites; Order all new parts, peripherals, and systems when legacy systems were salvageable.

Organizing with client’s security persons and preparing/planning to work, maintenance, and fix issues after working hours and on weekends.


University of Michigan, Ann Arbor Master’s degree awarded May 1995

Academic Honor Certificate for 4.0 GPA

Eastern Michigan University Bachelor‘s degree awarded June 1993

Gold Key Honor Society

Phi Kappa Beta Honor Society

Academic Honor Certificate (four years consecutively)



MS Office-Outlook 2000, 2003, 2007, 2010, 2013 Xen-Citrix, Lotus Notes, Refreshes, Data Migration

Imaging- Ghost, Ghostcasting (pxe-network), Altiris, RoboCopy

MS OfficeSuite: 2000-2007, XP (32 and 64 bit), Vista (32 and 64 bit),

Windows 7. Macintosh OS 6.0 - 10, X-Serve, Driver Installations-Updates

Firewalls: Avirus, AVG, Norton, McAfee,,LIS,HL7 & 360 care, Adobe Acrobat,

Adobe Photoshop, Encryption Software-PGP/PointeSec, CheckPoint, MS Steady State. Asset Management-Altiris, HP OpenView.

Firewalls: Avira, AVG, Norton, McAfee, Comodo.

Anti-Virus: Norton, Symantec, McAfee, AVG, Avira, Comodo

Anti-Spyware and Malware: PC Tools Spyware Doctor, Super, Spybot,

AVG, WebRoot Spy Sweeper, LavaSoft. SLA & Ticketing: Remedy ITIL and Remedy (previous versions)TriActive/UniCenter/Heat/Peregrine(HP OpenView)/Heat.

Build/Rebuild, PCI sound cards, PATA, SATA, SCSI (fiber/SCA/LVD,II-III),

Raid Levels 0,1,5, Small SAN, Build, Repair, Maintenance, Replace, Break-Fix, Security PCI

Cards, Blackberry-PDA Support, Laptop/Desktop/Workstation/Server/Tablets/Scanner/

BarCode/Printers – dot matrix, ink, laser, local, mapped, print servers, network printers

Hardware: End if Life cycle replacements, Parts and motherboard replacements, Upgrade

Break-Fix, Motherboards, Upgrades, End oif===

NIC, Hard Drive Installation, Recovery, and Replacement, Memory, Motherboard replacement, Power Supply, DVD, CD-Rom Replacement-Installations, SCSI Host PCI Cards, Video cards, Xserve G5 & G4

Laptop-Desktop-Server-Workstation, Printer installations\static IP configurations.


Wireless N, G+, G, A, B, LAN/WAN

Routers, Switch, VPN (cisco, varc), Managed and Unmanaged Switches,

Hubs, Firewalls, Cisco (basic), 3Com, TCP/IP, Active Directory

Static IP and DHCP IP, Static Printer Servers-Servers, DNS, Cable Management, LAN drops installing and testing. Remote Desktop: Windows XP, DameWare,

TCP/IP, Connectivity Troubleshooting. Reset Passwords-Assign Active Directory, Installation, Recovery, and Replacement, Memory, Motherboard replacement, Power Supply, DVD, CD-Rom Replacement-Installations, SCSI Host PCI Cards, Video cards, Xserve G5 & G4

Laptop-Desktop-Server-Workstation, Printer installations

Dell Certifications

Dell No.702 Managed Tech Lead

Dell DCSE Reg. Technician No. 496

Dell No. 577: Wireless Technology – Certification

Dell No. 709: DSP On-Site Troubleshooting w/Power Tester

Dell No. 685: DMS (Non-DSP) Client Soft skills

Dell No. 702: Managed Tech Lead Certification

Contact this candidate