Customer Service Sales Representative

MARK A. OVERBEY

**** ** ****** ** *.E., Washington, DC 20011

***********@*****.*** 202-***-****

OBJECTIVE

To secure a responsible part-time position with a progressive company that will utilize my skills, experiences and provide growth opportunity.

EXPERIENCE

In Home Care - Columbia, MD August 2008 – November 2013 Home Health Aide

Assisted patient with multiple chronic diagnoses, including COPD and asthma.

Cleaned home, ran errands, and attended doctors appointments with client.

Worked to ensure total care plan was implemented and followed.

Helped client maintain independent living with personal care assistance. Interstate Connections – Jessup, MD May 2008 – August 2008 Customer Service/Sales Representative

Answered all incoming calls in a professional manner.

Educated the customers of our cell phone products.

Received and processed orders on behalf of customers in an efficient and accurate manner, as well as provided cell phone updates.

Used inbound calls to generate sales and upgrades.

Assisted with miscellaneous administrative task

Attended weekly customer service meetings.

Complied with the company’s procedures and policies. Telesis – Beltsville, MD April 2003 - October 2003 Customer Service Representative

Interacted with international and domestic customers via inbound telephone calls to provide information and assistance.

Achieved productivity standards and goals while maintain one of the highest level customer service.

Processed transactions and replied to inquiries about products and services.

Used computer system to track, gather information, and/or troubleshoot customer issues.

Referred unsolved customer issues to designated call center department or supervisor for resolution

Sears Logistics – Columbia, MD September 1999 – February 2000 Customer Service /Sales Representative

Delivered prompt and professional solutions for customer inquiries via phone, email, online chat etc.

Researched, prioritized and resolved customer issues in timely and accurate fashion.

Maintained documentation of customer inquiries and responses for future reference.

Directed or routed customer calls to appropriate personnel for assistance.

Tracked and followed-up all customer requests in a timely manner.

Maintained broad knowledge of all company products, services and promotions. EDUCATION

Wilde Lake Senior High School, Diploma October 1982 References are available on request

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