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Customer Service Representative

Location:
Corona, New York, United States
Posted:
March 02, 2018

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Resume:

Summary:

Dynamic, enthusiastic, and conscientious, word processor, with an extensive background in a variety of administrative, clerical, healthcare, and secretarial skills.

Experience working in a fast-paced word processing center, using a variety of advances Microsoft Word software applications.

Proven ability to work, inspire, and motivate others in a fast-paced department, or start up.

Learn and adept quickly to new situations.

Have excellent verbal and written skills, ability to adjust to issues that may arise professionally

Enjoy seeking new solutions to give excellent customer service a real “people’s person”, is seeking a challenging position to train, motivate, and inspire individuals to seek creative solutions to challenging problems.

Highly dependable service representative, reliable, goal-oriented, flexible, and committed to getting a job well done.

Excellent time management and organizational skills

Tech Skills:

Secretarial skills such as answering phones, meeting and greeting individuals, directing packages and guests. Making travel arrangements, setting up conference rooms.

Administrative skills such as scanning, binding pads, ordering supplying supplies, mailroom functions, and other duties as needed.

Fast and accurate typist and data entry [alphanumeric or 10 key]. Last tested for typing 55 wpm, and a keystroke rate of 7900 sphs.

Experience and knowledge of Table of Contents, Table of Authority, Table of Index, mass mailings [mail merge]using Word on Windows and Mac OS. Pivot tables, strong inputting and correctional skills, using Excel. Prepare presentations including charts, graphics and tables using multi software within the Microsoft Office Suite application.

Clerical skills include faxing, scanning, and large production copying. Answer phones, multi-line, file, receptionist, mailroom services. Experience in scheduling both travel arrangements and conference rooms.

Experience:

Cahill, Gordon & Reindel, Inc. (contractual) New York, NY 12/2016 – 12/2016

Word Processor/Intake Specialist

Description:

In a fast pace legal department’s word processing department, I corrected various legal documents for various attorneys within Cahill, Gordon and Reindel.

Correct and reformatted the Table of Contents, Table of Indexes, and Table of Authority pages using the Styles function of Microsoft Word.

Research information to increase the accuracy of the information in the databases.

Gibson, Dunn & Crutcher, Inc. (contractual) New York, NY 10/2016 – 10/2016

Word Processor/Intake Specialist

Description:

In a fast pace legal department’s print shop, I corrected and inputted various organizational billing for various departments within Gibson Dunn and Crutcher, using an Excel specialize spreadsheet.

Greeted and screened individuals coming into the department. Direct individuals to various locations with the print shop. Mailed, signed for, collected, and distributed packages. Answer incoming calls using a multiline phone. Arrange conference calls, scheduled conferences, maintained kitchen area. Made sure that unauthorized individuals came into the department. Input, verify, corrected information from various source documents.

Correct the Table of Contents, Table of Indexes, and Table of Authority pages using the Styles function.

Research information to increase the accuracy of the information in the databases.

Took job orders and properly logged them into computerize Excel 2007 spreadsheet. After inputting job orders into billing and tally sheet, scanned archival information, then shredded old information.

National Coalition of Concerned Legal Professionals, [volunteer], New York, NY 06/2012 – 07/2013

Word Processor,

Description:

Revised and formatted simple and complex materials gathered from various source materials, this information will inserted into NCCLP’s national magazine. With or with minimum supervision accomplished these tasks as necessary.

Proofed, revised, and checked for completeness, style, formatting, and accuracy.

Simpson Thatcher, Lloyd Staffing, [contractual], New York, NY 09/2006 – 10/2006

Word Processor

Revised and formatted simple and complex materials gathered from various source materials, this information will inserted into NCCLP’s national magazine. With or with minimum supervision accomplished these tasks as necessary.

In a fast paced legal word processing center, I typed, corrected, formatted, styled, and printed, various presentations, letters, charts, and other materials using Microsoft Word.

Institute for Community Living, [volunteer], New York, NY Sep 06 – Oct 06

Word Processor

In a fast paced non-profit’s legal department’s word processing center, during various shifts, I have experience in creating, correcting, formatting, styling, updating complex and simple letters, memos, reports, presentations, and other materials as needed on a high deadline environment.

Exam Monitor/Proctor, New York Mar 14 – Mar 16

Department of Health, Division of Emergency Medical Services, NY

Exam Monitor/Proctor, New York Sep 13 – Mar 16

Related Administrative Experience:

Exam Monitor/Proctor, New York Jul 07 – Mar 16

State Board of Law Examiners, New York, NY

Exam Monitor/Proctor, New York City Jul 01 – Mar 16

Department of Citywide Administrative Services (DCAS), New York, NY

Assisted various departments within the New York State government in increasing revenue by proctoring various exams, recruiting and certifying individuals for employment, with governmental agencies. Receiving and verifying contents of test administration materials including exam booklets and answer sheets. Proctor special needs individuals when needed.

Assisted various governmental agencies in recruiting, certifying, and promoting individuals. Also, help to give special needs individual’s assistance in taking the exam when needed. Ensuring the security of all exam materials from the moment received until they are shipped back to original exam office site. Verifying the arrangement of testing rooms to specification and appropriate for administering exams.

Greeting candidates and checking identification to ensure only approved candidates are testing.

Providing test instructions, timing exams and passing out test materials.

Regularly proctoring the exam room(s), to ensure there are no security violations, candidate misconduct or exam materials missing.

Respond to unexpected occurrences with professionalism, calm demeanor and authority.

Providing appropriate escalation of any issue or incident and providing a written report of the test event at the end of the event.

Ensued that there is no cheating among candidates.

Aided in assigning proctors and helpers to various positions that needed to be covered.

Ensure students follow the rules warnings when necessary.

Collecting and accounting for all exam materials at the end of the administration and returning them to the supervisors in a secure manner.

Making sure that the candidates once they are finish the exam, exit the exam area immediately, or as per instructed.

Technical Related Administrative Experience

Production Copier, New York City Department of Citywide Administrative Services

New York, NY [ongoing project] [as need basis], 04/2016 – 04/2016

Assisted print shop personnel on Canon color model 560 to produce exam booklets, informational materials, color posters, and other duties as acquired.

Assisted large scale format printing. Scanned, prepared bindery products, such as pads, notebooks with different perforations as requested.

Copier, Institute for Community Living, New York, NY 09/2014-09/2015

Assisted Institute for Community Liaving, a respected non-profit, located in New York City and outer boroughs, in educating the public and new hires in its programs and available resources. I created copies, and new hire orientation packages, on the Minolta Bizhub 454e, while collating, stapling, and using other advance features as instructed.

Reprographic Clerk: [Scanner/Bindery/Intake Operator, Gibson, Dunn and Crutcher

New York, NY [Tempositions, Inc.] 10/2013 - 10/2013

Inputted organizational billing for various departments within Gibson Dunn and Crutcher, using print shop department, this was achieved by researching, inputting, verifying, and formatting information into Excel spreadsheet. Greeted and screened individuals coming into the department.

Directed individuals to specific individuals and divisions within the company.

Mailed, signed for, collected, and distributed packages.

Answered incoming calls from various individuals. Set up conference calls, scheduled conferences, maintained kitchen area. Made sure that no unauthorized individuals came into the department. Inputted, verified, corrected information from various source documents.

Checked the accuracy of the Table of Contents and Table of Indexes when appropriate.

Research information in database to improve accuracy of client and vendor information.

Took job orders and properly logged them into computerize Excel 2007 spreadsheet.

Reprographic Clerk: Scanner/Bindery/Print Operator, Superior Glazier,

New York, NY [Lloyd Staffing, Inc., New York ] 04/2004 – 02/2010

Followed procedures to run print jobs in proper order.

Prioritized print orders and monitored work flow.

Created oversize materials to client’s specifications.

Shrunk oversize materials to fit specifications for client.

Scanned, prepped and reassembled materials of a confidential legal and financial nature.

Inserted materials in binders as specified by job requests.

Produced specialize pads as per job order.

Met and greeted customers in a timely and professional manner.

Communicated on a timely basis with clients on job status or deadline issues.

Education:

Columbia University – NY Jan 88 – Jun 88

Certificate in assisting individuals in obtaining government benefits Volunteer Activities

Camba [Church Avenue Merchants Block Association] – NY May 11 – Jun 11

Security Guard Training [8 HR 16HR]

Volunteer:

Catholic Charities, New York NY Nov 12 – Dec 16

Manager, Intake Services Food Pantry - St. Cecilia's

Assisted in preparing policy and procedure in inventory control of food items, regulating and making sure items were store appropriate, take and verify client’s information to make sure that clients meet criteria for pantry benefits.

Senior Companion - Lott Residence Nov 12 – Dec 17

Assisted in getting clients to medical and other appointments

Institute for Community Living, Inc., New York, NY Apr 14 – Aug 16

Human Resource Clerk prepared new hires to be familiar with the policy and procedure of Institute for Community Living by preparing new orientation packages.



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