Project Manager

MaryCay Mussey

Dallas/Fort Worth, Texas

*******.******@*****.*** 214-***-****

www.linkedin.com/in/marycaymussey

Summary

Proven Project Manager with broad based background in implementation of sales, customer care and credit system tools. Highly reliable team leader with excellent organizational, analytical and problem solving skills focused on customer requirements, quality, and process improvement. Expertise includes:

Implementation Management

Software Development Life Cycle

Business Process Re-engineering

Team Building

Strategic Planning

Customer Service

Vendor Management

Relationship Management

Professional Experience

Kibo Commerce, Dallas, Texas August 2017 – January 2018

Omnichannel commerce platform for retailers and branded manufacturers.

Project Support Manager 2017 – 2018

Maintained client relationships through daily support activities and delivery of enhancement projects.

Provided ongoing assistance to clients for maintenance of services on eCommerce sites

Responsible for the planning, organizing and release of projects in alignment with the client’s expectations and business needs

Coordinated project activities of remote cross-functional teams

Pavaso Inc., Plano, Texas October 2016 – June 2017

Provider of a digital solutions platform that streamlines and digitizes the mortgage closing process.

Implementation and Product Support Manager 2016 – 2017

Led Implementation, Training and Support Specialist team and managed deployment releases.

Supervised and executed policies and procedures for client implementation, training, productivity, quality and customer service standards

Worked with development and product team to investigate, analyze, and define business requirements for modifications to resolve open issues

Ensured timely release and communication of product changes and enhancements

Contributed to company vision and direction by helping improve the support and implementation process

Fiserv Inc., Dallas, Texas 2006 –2016

Project Manager 2012 – 2016

Managed development and implementation of small to large scope systems and technology related projects.

Managed all phases of development projects from scope to implementation

Conducted strategic planning sessions with client and management to determine the scope and objectives of each project

Planned and organized project tasks while monitoring and directing tasks of team members

Created and maintained business requirement specifications and test plan documentation

MaryCay Mussey

Page Two

Fiserv Inc. (Continued)

Services Product Manager 2009 – 2011

Full Life Cycle management of payment service products from strategic planning to market readiness.

Led cross functional team of IT, Support, Account Management, Sales, Operations Readiness and Marketing, which identified needs, documented requirements, defined sales, marketing and service processes and established service level agreements (SLAs)

Managed market features, introduction and implementation of a new web based customer care tool supporting multiple legacy products

Fiserv Inc. (formerly BillMatrix), Dallas, Texas

Corporate Development Manager 2006 - 2009

Developed and implemented new products and strategic business partner relationships.

Increased transaction volume with introduction of new payment consolidation product utilizing multiple third party relationships

Completed six integration projects with external payment partners

Strengthened strategic partnerships with ongoing support and service

JPMorgan Chase (Formerly Bank One), Dallas, Texas 1990 - 2006

Project Manager 2004 - 2006

Managed system development, process implementation and enhancement projects for Commercial Lending Line of Business.

Led multiple business driven project teams to consolidate operations, migrate system data and retire platforms

Completed initiatives within schedule and service level agreements by managing issue identification, resolution, and milestone/time-line tracking

Credit Systems Product Manager 2000 - 2004

Managed the development and deployment of web-based credit/risk systems to internal clients from conception through retirement.

Facilitated development of business needs and requirements by collaborating closely with lines of business staff, management and information technology groups

Coordinated system/user acceptance testing, training, educational material and communication for all releases

Sales System Product Manager 1998 - 2000

Liaison between systems development team and users for client server marketing database tool.

Managed project teams for marketing system initiatives accountable for user requirements, quality assurance testing, training and communication to internal departments

Developed reports for new business development, sales process and market segmentation

Various Positions 1990 - 1998

Education

MBA, Texas A&M University, College Station, Texas

BBA, Production and Operations Management

New Mexico State University/Las Cruces, New Mexico

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