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Customer Service

McHenry, Illinois, United States
March 02, 2018

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Highly motivated business professional with solid management skills gained both in master’s degree business management and professional leadership roles. Strong knowledge in economic processes, including portfolio management, budget development, and sales forecasting. Agile problem solver, adapting quickly to unforeseen changes to form effective solutions. Positive outlook, responding well to newly appointed tasks and paradigm shifts. Proactive and self-directed, continuously seeking methods to improve knowledge base and advance professional abilities. Hard-worker who thrives in challenging environments, taking a personal stake in all projects while maintaining a collaborative approach.

Budget Processes • Forecasting • Performance Monitoring • Financial Analysis

Documentation & Reporting • Information Accuracy • Business Advancement Strategies

Customer Service • Staff Training & Development • Project Management • Analytical Thinking

Leadership • Adaptability • Communication • Team Building • Time Management • Problem Solving


Aurico Itasca, Illinois

Verification Specialist June,2016-Present

Inbound Verification Specialist September,2016- Present

•Field phone calls from verifier’s to input information into candidate’s files.

•Communicate with Outbound Verification specialist updates of their files.

•Data enter verified information into candidate’s file.

•Save information into candidate’s files.

OutBound Verification Specialist June,2016-September,2016

•Contact employers, educational institutions, references and license institutions to verify candidate’s background information.

Manpower Shorewood, Illinois

Janitor May,2016-June,2016

Randstad USA BolingBrook, Illinois

Material Handler 2016

Securitas Security Services USA Joliet, Illinois 2015-2016

• Security Officer-Provide security services to client.

Wal-Mart Stores Romeoville, Illinois 2014-2015

• Overnight Stock Associate

Replenish items for customer purchase.

• Maintenance Associate

Remove obstacles from sales floor as needed, clean washrooms and breakroom, make cardboard bales and clean spills if required.

FIRST ADVANTAGE (FORMERLY LEXIS NEXIS) • Bolingbrook, Illinois •2010-2014

Background services & data entry company staffing 3K+.

Records Coordinator •2013-2014

Oversaw data entry for highly sensitive criminal information. Ensured information quality and accuracy. Maintained up-to-date knowledge of regulatory expectations for 10 states. Performed verifications, managed candidate information, and delivered completed assignments within expected timeframes. Conducted staff training. Resolved issues on complex cases, and answered staff questions on state-specific requirements.

Selected Achievements:

• Increased company productivity by developing expertise in regulatory and data processing requirements for 10 states within a single year.

• Promoted team success by providing expert training and continuous guidance to colleagues, ensuring compliance and accuracy with major clients.

Compliance Management Administrator • 2010-2012

Coordinated medical documentation quality assurance processes. Evaluated accuracy to ensure candidate compliance with Department of Transportation standards. Assessed medical cards, applications, driver licenses, and physical examination forms.

Selected Achievements:

• Collaborated on successful implementation for major client (Target Corporation) ahead of schedule through superior team effort in organization, documentation, analysis, and prioritization.

• Ensured accurate information collection through ongoing communication with medical clinics to maintain streamlined, prompt response time.


Background Investigator Advanced •CHOICEPOINT SERVICES •2000-2010

Interviewed sources to obtain background information such as employment,education, license and reference verification. Performed staff training. Promoted to new account implementation in collaboration with department supervisor.

STEPHEN SCHOENER • Page 3 • 815-***-**** •

Store Manager •ATHLETIC ATTIC & IMPERIAL SPORTS •1998-1999

Headed personnel, merchandise, stock, and sales activities. Managed layout, forecasting, and store goals. Boosted sales 20% through expert staff development, motivation, and markdown strategies.

Career note: Roles prior to 1998 include Hardlines Manager, Softlines Manager, and Assistant Manager positions with K-Mart Corporation. Details on request.


Master of Business Administration in Management

University of St. Francis • Joliet, Illinois

Bachelor of Arts in Business Administration

Lewis University • Romeoville, Illinois[1]

Associate of Applied Science in Law Enforcement & Criminal Justice

Joliet Junior College • Joliet, Illinois


Television & Radio Broadcasting Diploma Illinois Center for Broadcasting


Microsoft Office (Word / Excel / PowerPoint)


State of Illinois Concealed Carry License (ICC)

Firearm Owner’s Identification Card (FOID)

Permanent Employee Registration Card (PERC)

State of Illinois 20 Hour Unarmed PERC Security Training Certificate


603 Raynor Ave. Unit # 3 • Joliet, Illinois 60435

815-***-**** •

Volunteer Experience

President 603 N. Raynor Avenue Condominium Association 2008-2011, 2013-2013

•Contact contractors to resolve association members structure or operating problems.

•Schedule association meetings.


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