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Customer Service Representative

Dallas, Texas, United States
March 02, 2018

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Fragile Johns

**** ********** **#****



To obtain a Management position in the customer service field, that will allow me to utilize my professional skills and training. I am responsible and willing to work diligently and accept a management or customer service supervisor position to increase my experience and to grow professionally. I possess good verbal and interpersonal communication skills, as well as, professional etiquette skills.


Kaplan University 3/2007-12/2007

Medical Office Specialist


Sirius XM Radio


● Dispatch emergency assistance when needed

●Access customer accounts to assist with payments and updating accounts

●Renew customer subscriptions

●Monitor vehicles and aid with roadside and stolen vehicles

●Onboard concierge services

CVS Pharmacy Dallas, Tx

3/2008- 7/2017

Store Manager

●Customer Service

●Manage Inventory (IAR)

●Scheduling of all employees


●Office paperwork

●Open and closed store daily

Tom Thumb Dallas, TX 9/2006-1/2008

Front End Manager

●Customer Service

●Weekly Scheduling of Employees

●Manage payroll

●Overseeing all front End employees

CMI Group Dallas, TX


Customer Service Representative

●Answered inbound phone calls

●Accessed payment portal to assist customers with payments

●Assisting customers with service issues,

●Responded to high volume inbound calls and outbound calls


Cash Handling, Customer Service, Team Orientation, Accurate in Microsoft Word, Outlook Express, Key Holder, Complaint Handling and Dispute Resolution with customers, fast keying skills, excellent communication skills, planning and organizing scheduling, IAR, data entry, 10 key, inbound calls, Responsible for initiating the training of new employees.

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