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Customer Service Medical

Tallahassee, Florida, United States
March 02, 2018

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February ****

Please consider me as an applicant for any customer service and/or support staff position(s) being advertised. I have 35 years of clerical/customer service experience. A major part of that was at a university where I was employed as a Helpdesk Call Center Representative.

I completed the course of National Health Records Specialist (159 Hours of Instruction) at Tallahassee Community College Center for Workforce Development. I am currently enrolled at the University of Southern New Hampshire Online where I have a 2.7 GPA in the Healthcare Administration Program. While attending the National Health Records Specialist course I participated in the Haiti Medical Team Relief Project in which I gained work experience by electronically inputting patient records. The software used allowed me to gain experience in inputting providers, insurance, physician progress notes, billing/coding and much more. The hand on experience has given me a solid base upon which I started my medical field career upon.

I am currently employed as a Medical Records Technician/Medical Assistant. I am skilled in all aspects of medical support here at Webster Wellness Complex. My primary duties are to research and retrieve medical history of patients and scan into their medical charts; however, I schedule appointments, mail new patient packets, answer multiline phone system, verify insurance, fax procedure orders and schedule pre-op and post op procedure appointments. Our office is very fast paced; customer service skills are a must.

I have enclosed my resume for your review. Thank you for your time and consideration. I welcome an opportunity to interview with you and I look forward to hearing from you soon. I may be reached at 850-***-**** or 850-***-**** #232. Salary requirement is negotiable. I am available to start in a week.


Vanessa Anderson-McGhee

Vanessa Anderson-McGhee

5041 Dry Gulch Court

Tallahassee, FL 32305



Innovative, dedicated, knowledgeable team player possessing exceptional interpersonal skills. Seeking a front office support staff position including medical records, scheduling, and administrative duties.

Professional Experience

Webster Wellness Complex Tallahassee, FL

06/2012 – Present

Traniqua Campbell, 850-***-**** #242 or 850-***-****

My duties are as follows but are not limited to:

*Scan all incoming medical (i.e. lab reports, progress notes, procedures)

*Greet incoming patients and answer multiple incoming calls and collect co-pays

* Check-in and checkout patients advising of follow-up time and explanation of orders

*Verify insurance co-pays and verification of patient demographics

*Retrieve medical records and distribute to referring providers via Electronic Healthcare Record System

*Research medical records, review for accuracy and mail out to providers

*Generate correspondence via Microsoft Word, generate spreadsheets via Excel and input audit info via data entry

*Operate office equipment computer, postage machine, printers, scanners, fax machines and calculators

*Import and Export medical records via SFax,

Barkley Security Agency

11/2011 – Present Various Contracted Sites

Capt. Gathers, 850-***-**** Tallahassee, FL

My duties are as follows but are not limited to:

*Patrol and check doors every hour and lock down and open facility

*Escort patrons to their vehicles and maintain check point station for any visitors as needed

*Enforce curfew as needed on various sites

Customer Service Representative Call Center

07/2005 - 07/2010 Florida A&M University

Ronald Henry, 850-***-**** or 850-***-**** Tallahassee, FL

My duties are as follows but are not limited to:

*Greeted all students, staff and faculty

*Provided operator assistance to incoming callers on automated system

*Assisted students with the navigation of their people soft account

*Assisted professors with accessing attendance rosters and inputting grades

Administrative Assistant 12/1995 - 07/2005 Florida A&M University

Patricia Patrick, 850-***-**** Tallahassee, FL

My duties are as follows but are not limited to:

*Greeted all incoming visitors, answering incoming calls, executed all travel arrangements

*Executed payroll

*Supervised student workers

*Maintained all office files including orders and inventory

Education and Trainings

Completion Date Issuing Institution Course of Study

02/2012 Tallahassee Community College National Records Specialist

04/2015 Southern New Hampshire University Healthcare Administration 3.4 GPA

4/13/16 Southeastern-Tallahassee, FL 15276 Basic Life Support Provider Exp. 4/2018

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