Customer Service Medical
Resume:
February ****
Please consider me as an applicant for any customer service and/or support staff position(s) being advertised. I have 35 years of clerical/customer service experience. A major part of that was at a university where I was employed as a Helpdesk Call Center Representative.
I completed the course of National Health Records Specialist (159 Hours of Instruction) at Tallahassee Community College Center for Workforce Development. I am currently enrolled at the University of Southern New Hampshire Online where I have a 2.7 GPA in the Healthcare Administration Program. While attending the National Health Records Specialist course I participated in the Haiti Medical Team Relief Project in which I gained work experience by electronically inputting patient records. The software used allowed me to gain experience in inputting providers, insurance, physician progress notes, billing/coding and much more. The hand on experience has given me a solid base upon which I started my medical field career upon.
I am currently employed as a Medical Records Technician/Medical Assistant. I am skilled in all aspects of medical support here at Webster Wellness Complex. My primary duties are to research and retrieve medical history of patients and scan into their medical charts; however, I schedule appointments, mail new patient packets, answer multiline phone system, verify insurance, fax procedure orders and schedule pre-op and post op procedure appointments. Our office is very fast paced; customer service skills are a must.
I have enclosed my resume for your review. Thank you for your time and consideration. I welcome an opportunity to interview with you and I look forward to hearing from you soon. I may be reached at 850-***-**** or 850-***-**** #232. Salary requirement is negotiable. I am available to start in a week.
Sincerely,
Vanessa Anderson-McGhee
Vanessa Anderson-McGhee
5041 Dry Gulch Court
Tallahassee, FL 32305
********@*****.***
OBJECTIVE
Innovative, dedicated, knowledgeable team player possessing exceptional interpersonal skills. Seeking a front office support staff position including medical records, scheduling, and administrative duties.
Professional Experience
Webster Wellness Complex Tallahassee, FL
06/2012 – Present
Traniqua Campbell, 850-***-**** #242 or 850-***-****
My duties are as follows but are not limited to:
*Scan all incoming medical (i.e. lab reports, progress notes, procedures)
*Greet incoming patients and answer multiple incoming calls and collect co-pays
* Check-in and checkout patients advising of follow-up time and explanation of orders
*Verify insurance co-pays and verification of patient demographics
*Retrieve medical records and distribute to referring providers via Electronic Healthcare Record System
*Research medical records, review for accuracy and mail out to providers
*Generate correspondence via Microsoft Word, generate spreadsheets via Excel and input audit info via data entry
*Operate office equipment computer, postage machine, printers, scanners, fax machines and calculators
*Import and Export medical records via SFax,
Barkley Security Agency
11/2011 – Present Various Contracted Sites
Capt. Gathers, 850-***-**** Tallahassee, FL
My duties are as follows but are not limited to:
*Patrol and check doors every hour and lock down and open facility
*Escort patrons to their vehicles and maintain check point station for any visitors as needed
*Enforce curfew as needed on various sites
Customer Service Representative Call Center
07/2005 - 07/2010 Florida A&M University
Ronald Henry, 850-***-**** or 850-***-**** Tallahassee, FL
My duties are as follows but are not limited to:
*Greeted all students, staff and faculty
*Provided operator assistance to incoming callers on automated system
*Assisted students with the navigation of their people soft account
*Assisted professors with accessing attendance rosters and inputting grades
Administrative Assistant 12/1995 - 07/2005 Florida A&M University
Patricia Patrick, 850-***-**** Tallahassee, FL
My duties are as follows but are not limited to:
*Greeted all incoming visitors, answering incoming calls, executed all travel arrangements
*Executed payroll
*Supervised student workers
*Maintained all office files including orders and inventory
Education and Trainings
Completion Date Issuing Institution Course of Study
02/2012 Tallahassee Community College National Records Specialist
04/2015 Southern New Hampshire University Healthcare Administration 3.4 GPA
4/13/16 Southeastern-Tallahassee, FL 15276 Basic Life Support Provider Exp. 4/2018
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