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Innovative Director of Operations

Olmsted Falls, Ohio, 44138, United States
March 02, 2018

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Professional Overview

Areas of Expertise



**** ****** ****, ******* *****, OH 44138 C: 219-***-**** Innovative Director of Operations experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment. I have an exceptional ability to manage costs and establish strategic, mutually beneficial partnerships and relationships with users, vendors and service providers. Multiple years within the Food Service industry have provided the versatile knowledge of sales building, operation management and proven leadership skills.

Multi-Unit Operations

P&L Management and Budgeting

Expense Control

Proven Career Progression

Proficient in Microsoft Applications

Business Analytic System knowledge: SAP,

Oracle, Aloha, Micros, Lotus Notes

Training and Development

Employee Growth & Retention

Strong Communication Skills

Influentual Leader

Excellence in Service and Retail Management

Vendor Partnerships

Event Management

Westlake, OH

TA Operating LLC

Director of Operations Quaker Steak and Lube: 2016-2018 Responsible for over $50MM of annual revenues coinciding with all financial and operational activities for 16 Quaker Steak and Lube Restaurants

Direct all day-to-day operations including guest service, equipment management, vendor partnerships and sales growth to develop consistent P&L improvements Regularly collaborating with HQ Support Center and Executive-Level management ensuring operational effectiveness of menu strategies, marketing programs and all service initiatives Coach and mentor 5 District Managers by offering constructive feedback and developing long term career paths specific to each individual

Operationally improving Labor Cost by 2%, overall Food Cost reduction by 2.4%, respectively Implemented a new culture streamlined for guest satisfaction and employee development Westlake, OH

District Manager 2009-2016

Multi-unit responsibilities of 12 Country Pride and Iron Skillet restaurants including multiple franchises comprised of $18MM in annual revenues

Ensure controllable costs were maintained through continual P&L management and on-site coaching of general managers including Food Cost, Expense and Labor Controls Accomplishing year-over-year growth for five consecutive years Working in conjunction with a variety of district managers ensuring each travel center consistently adheres to department standards

Mentor various levels of employees, developing long-term career paths and leading to the management promotions of 8 Assistant Mangers, 11 General Managers and 2 District Managers Porter, IN

General Manager Country Pride 2006-2009

Increased restaurant revenues 15% exceeding $1MM per year. Improved EBITDA through reduction in costs, including a 2.5% decrease in Food Cost Team Point-Person for Midwest Region to lead and develop peers As a Training Manager, coached and promoted 3 hourly employees through manager-in-training program Education


Muncie, IN, United States


Ball State University

Merrillville, IN, United States

High School Diploma


RAMP Certified

ServSafe Certified

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