Customer Service Representative

Carey Unterreiner

*** ******* **, ***********, ** 06033

860-***-**** *****.***********@*****.***

EXPERIENCE

Commerce Eatery Glastonbury, CT

Server April 2016 – Current

Take orders from guests and offer advice on the menu

Train new wait staff on restaurant policy, procedure, and POS system

Effectively communicate between management, wait staff, back-of-the-house, and guests to ensure excellent customer service and overall dining experience

Deliver outstanding food and beverage service to guests Payless Auto Glass Hartford, CT

Customer Service Representative November 2016 – September 2017

Handled inbound and outbound calls

Followed up with customers regularly regarding services scheduled and payments due

Educated customers on available products, services, and special offers

Handled customer complaints and provided appropriate solutions to ensure resolution

Shelved stock in warehouse and assisted with weekly inventory Tomato Joe’s Restaurant Manchester, CT

Server May 2016 – July 2017

Worked as the front line of food and beverage customer service, taking orders, delivering food, cleaning up and resetting dining areas

Worked quickly and efficiently to ensure guests were attended to and had everything they needed

Worked with restaurant catering manager to setup, service, clean up and breakdown catered functions

Prepared itemized checks and handled guest transactions Piatti Ristorante & Bar Glastonbury, CT

Server & Catering Assistant December 2009 – March 2016

Processed guest orders, provided guidance on menu selection and wine pairings, and monitored guests to ensure complete satisfaction throughout the span of their dining experience

Communicated with front- and back-of-the-house personnel in order to provide a dining experience that met and exceeded guest expectations

Coordinated and supported the execution of special events and banquet functions to ensure the restaurant adhered to guest specifications and that the function ran smoothly and efficiently

Managed work stations and payment transactions

Bertucci’s Restaurant Glastonbury, CT

Server July 2006 – October 2009

Served guests and made sure they had everything they needed to enjoy their meal and dining experience

Mrs. A’s Preschool Glastonbury, CT

Preschool Teacher January 2001 – November 2004

Prepared children for kindergarten by introducing concepts they will explore in kindergarten

Planned and carried-out a curriculum that targeted different areas of child development

Managed day-to-day classroom activities, including structured lessons, lunch and play time

Kept record of students’ progress, routines, and interests, and informed parents on their child’s development

EDUCATION

Goodwin College 2001 – 2001

East Hartford, CT

Manchester Community College 1997 – 1998

Manchester, CT

SKILLS

Microsoft Office Ability to Work Under Pressure Adaptability Decision Making Leadership Teamwork

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