Customer Service Management

ABDUL BASITH

Phone: 075******** / +**-********

E-Mail: ************@*****.***

Competent Professional

CASHIER / FRONT DESK OPERATIONS / CUSTOMER SERVICE MANAGEMENT / BACK-END OPERATIONS

Excellence in verifying payments & bills and managing cash flow with focus on accomplishing organizational goals

Location Preference: Gulf / Canada / UK / Australia

PROFILE SUMMARY

Cashier / Accounts Management professional with over 9 years of experience in:

~Cashier / Accounts Management ~Invoices & Payment Operations ~Escalation/Issue Management

~Back-End Operations ~Reporting & Documentation ~Accounts Payable & Receivable

~Daily Cash Flow Management ~Vendor & Supplier Management ~Customer Servicing

Excellent at providing high quality services to achieve customer delight and offering most competitive solutions to queries/escalations through latest available data in order to avoid any confusion in future

Experience in verifying the payment modes – Visa/American Express & various other cards, managing the petty cash activities and other cashier operations

Expertise in generating the invoices, price quotations, delivery receipts and bills for the vendors/suppliers and maintaining the records for the same (cheque & cash) & opening / closing stock details in the billing systems

Proficiency in monitoring the accounts payable & receivable operations, daily cash flow activities and ensuring the daily sales cash is deposited in the bank

An effective leader with excellent communication, negotiation and relationship building skills

WORK EXPERIENCE

Aug’08 to Dec’17 Basheer Graphic Books, Singapore as Cashier / Accounts Clerk

Role:

Creating day-to-day reports of expenses, daily cash payments, delivery receipts and bills for the (monthly, quarterly & annually) for various analysis

Maintaining & filling the records and preparing correspondence & documents

Preparing & maintaining reports & documents (monthly, quarterly & annually) and updating the same for the top management for various analysis

Generating the purchasing orders, vendor bills & invoices, price quotations, delivery receipts and stock transfer files

Updating & tracking the vendor billings & payments and opening & closing stock details in the systems

Developing goods inwards & outwards and goods receipt notes

Verifying & issuing payments to vendors and maintaining the details of cheques & payments

Providing solutions to complaints, billing questions and managing the payment extension/service requests

Coordinating with the Support Team to ensure services level requirements are exceeded as per standards

Managing the escalation cases of unresolved complaints and generating accurate enquiry logs for the same

Reviewing the billing errors, getting them rectified permanently and updating the same in the billing systems

Informing the subscriber of the bill due date & payment required

Working on a high-volume workload within a deadline-driven environment

Ensuring adherence to the standards/norms of the organization

Following internal process & reviews for ensuring strict adherence to the parameters / systems as per guidelines

Managing daily cash settlements and checking payment modes like cash / visa / American express (debit/credit)

Operating the cash register and handling cash transactions with customers

Issuing receipts, refunds, change or tickets

Maintaining a clean & tidy checkout area and keeping reports of cash & credit transactions

Resolving customer complaints, guiding & providing them relevant information

Tracking the money in cash drawers at the beginning & end of shifts to ensure the amounts are correct and that there is adequate change

Monitoring the return process and checking if the items are damaged or safe

Recording prices, departments, taxable and nontaxable items and operating the cash register

Entering the price changes by referring to price sheets and special sale bulletins

Collecting payments by accepting cash, check or charge payments from customers

EDUCATION

2005 Diploma in Electrical & Electronics Engineering from Valivalamdesikar Polytechnic College, Tamil Nadu, India

IT SKILLS

Operating System: Window 8/7, Vista, XP & 2000

Software: MS Office

HTML

PERSONAL DETAILS

Date of Birth: 15th August 1985

Languages Known: English, Tamil and Malay

Address: 3/115 South Street, Pragramam, Kattumavadi, Nagapattinam, Tamil Nadu, India - 609703

Passport Number: M2871082 (issued in Singapore) (expiry – 10th Nov 2024)

Driving Licence: India & Singapore (International)

Marital Status: Married

Nationality: Indian

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