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Information Technology Support

Dubai, Dubai, United Arab Emirates
March 05, 2018

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Raid Al-Shukaili

Date of birth: August *, ****

Phone: (009**-**-*******


Citizenship: Omani

Address : ALAIN, Dhahir Region, United Arab Emirates


I’m a hard working person able to learn new skills and meet new challenges in communications and information technology. Interested in team work, able to learn new skills and to work in any job related in Specialist.


Work experionce:

2013-2015 Two years in Al-NUHDAH COMPUTER SERVISE L.L.C in (computer technical)

2015-2015 One year in Info line company (IT help desk engineering)

2015-2017 Two years in Digital Precision L.L.C in (IT help desk / IT support) position.

2017- Present Currently working in Zubair Telecommunication Company (IT Support)


2011 to 2013

Diploma in telecommunication and electronic (Dec,2013)

From Al-Musanna-College-of-Technology,

2009 to 2010

(foundation Year)

English Program Certificate

Information Technology Certificate

Application of Numbers Certificate

in College of Technology, Ibri

2007 to 2008

Secondary School Certificate

Saif Bin Sultan School

Oman- Ibri

Training & courses:

Oman Telecommunications Company (Omantel)- (services technical)

Ibri College of technology (IT SUPPORT).

Cisco Certified Network Associate (CCNA), Cisco ID: CSCO13027374

Key Skills:

-Windows server 2008 & 2012

-Installing new and upgraded hardware and software Active Director

-Queue management system Switching

-Repairing problems Windows XP, 7.8 and 10

-Troubleshooting computers and basic networks

-Supporting desktop systems

-IT security experience including anti-virus / malware, encryption deployment.

-Network cabling

-Preventative maintenance

-CCNA (Cisco Certified Network Associate)

-VMware Workstation

Duties and responsibilities:

-Responsible for diagnosing & resolving hardware, software & end users problems.

-Acting as the first point of contact for all IT & technical queries.

-Developing the infrastructure and systems to meet the companies needs.

-Working within a TCP/IP network environment, including DHCP, DNS and ethernet

-Involved in the rollout of software updates and patches.

-Investigate specialist and complex IT support issues.

-Communicating with third party technical specialists.

-Configuring and managing backup & restore procedures.

-Maintaining a wide range of computer hardware and software programmes.

-Identifying & reporting on the budgetary implications of IT projects and upgrades.

-Provide secondary support for LAN administration.

-Responsible for allocating work to junior staff and induction training for new staff.

-Deploying new hardware, server backups & evaluating new software & security risks.

-In-depth knowledge of Microsoft Windows client operating systems, XP,7,8 and 10

-Windows & Microsoft Office .

-Installing & configuring networking printer and other software /hardware.

-Implementing effective customer support systems, helpdesk and their management.

-Administration and monitoring of windows server.

-Able to use active directory for Network Management.

-Experience in queue management system and private automatic branch exchange (PABX)


-Arabic (native language)

-English (good)





IT Support Engineering



IT Support Engineering


Contact this candidate