Information Technology Support
Resume:
Raid Al-Shukaili
Phone: (009**-**-*******
E-mail: ******@*******.***
Citizenship: Omani
Address : ALAIN, Dhahir Region, United Arab Emirates
Profile
I’m a hard working person able to learn new skills and meet new challenges in communications and information technology. Interested in team work, able to learn new skills and to work in any job related in Specialist.
Objective
Work experionce:
2013-2015 Two years in Al-NUHDAH COMPUTER SERVISE L.L.C in (computer technical)
2015-2015 One year in Info line company (IT help desk engineering)
2015-2017 Two years in Digital Precision L.L.C in (IT help desk / IT support) position.
2017- Present Currently working in Zubair Telecommunication Company (IT Support)
Education:
2011 to 2013
Diploma in telecommunication and electronic (Dec,2013)
From Al-Musanna-College-of-Technology,
2009 to 2010
(foundation Year)
English Program Certificate
Information Technology Certificate
Application of Numbers Certificate
in College of Technology, Ibri
2007 to 2008
Secondary School Certificate
Saif Bin Sultan School
Oman- Ibri
Training & courses:
Oman Telecommunications Company (Omantel)- (services technical)
Ibri College of technology (IT SUPPORT).
Cisco Certified Network Associate (CCNA), Cisco ID: CSCO13027374
Key Skills:
-Windows server 2008 & 2012
-Installing new and upgraded hardware and software Active Director
-Queue management system Switching
-Repairing problems Windows XP, 7.8 and 10
-Troubleshooting computers and basic networks
-Supporting desktop systems
-IT security experience including anti-virus / malware, encryption deployment.
-Network cabling
-Preventative maintenance
-CCNA (Cisco Certified Network Associate)
-VMware Workstation
Duties and responsibilities:
-Responsible for diagnosing & resolving hardware, software & end users problems.
-Acting as the first point of contact for all IT & technical queries.
-Developing the infrastructure and systems to meet the companies needs.
-Working within a TCP/IP network environment, including DHCP, DNS and ethernet
-Involved in the rollout of software updates and patches.
-Investigate specialist and complex IT support issues.
-Communicating with third party technical specialists.
-Configuring and managing backup & restore procedures.
-Maintaining a wide range of computer hardware and software programmes.
-Identifying & reporting on the budgetary implications of IT projects and upgrades.
-Provide secondary support for LAN administration.
-Responsible for allocating work to junior staff and induction training for new staff.
-Deploying new hardware, server backups & evaluating new software & security risks.
-In-depth knowledge of Microsoft Windows client operating systems, XP,7,8 and 10
-Windows & Microsoft Office .
-Installing & configuring networking printer and other software /hardware.
-Implementing effective customer support systems, helpdesk and their management.
-Administration and monitoring of windows server.
-Able to use active directory for Network Management.
-Experience in queue management system and private automatic branch exchange (PABX)
Languages:
-Arabic (native language)
-English (good)
Reference
Contact
Name
IT Support Engineering
Mr.YASH
IT Support Engineering
Mr.RENZ
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