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Manager Customer Service

Valrico, Florida, United States
March 05, 2018

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Reese Letcher Home: 813-***-****

Social & Human Services Administrative Assistant

Seasoned, highly efficient, and well-organized professional with over fifteen years of experience in social services and supervisory position is seeking favorable full-time employment. Excellent ability to handle large work projects with little or no supervision, the prioritizing of work tasks towards meetings deadlines. Core strengths include:

Legal Records Review & Research

Investigative Environmental Justice/Legal Issues

Background Investigations

Forensic Interviewing Skills

Knowledge of various types of State & Federal Laws

Assists and Coordinated an Environmental Awareness

Creative Problem Solving

Analytical Thinking

Legal Reports and Documents Preparation

Management Experience

Record patients' medical history, vital statistics, or information such as test results in medical records.

Prepare treatment rooms for patient examinations, keeping the rooms neat and clean.

Interview patients to obtain medical information and measure their vital signs, weight, and height.

Understanding of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Awareness of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography, and transcription, designing forms, and other office procedures and terminology

Fifteen years of experience in the field of Human Services for the State of Florida; State Circuit Court, Department of DCF and the Florida Department of Correction.

Professional Experience

Florida Department of Corrections

Polk Correctional Institution

Unlimited Path’s Inc (Contracted Provider)

Polk City, Florida

05/15/2017 to 12/01/2017

WESTCARE FOUNDATION (Contracted Provider)

Saint Petersburg, Florida

Correctional Case Manager/Counselor

06/2016 TO 04/2017

Correctional Counselor / Case Managers at a Drug and Alcohol Residential Program;

• Developed plan to reduce the possibly of those released inmates/clients will relapse to commit new crimes related to the problem they have with drug offenses. We

• Prepare reports on offenders' criminal histories and assess the treatment services and supports offenders received while completing the program.

• Meet with Clients while in the program and provide reports to the Courts, the Fla. DOC on the Offenders / draft rehabilitation plans that include education and job training to enhance offenders/clients progress and assist them in becoming re-employable in society.

• Case managers/Counselor I supervise 15 Client- offenders on my caseloads, which could vary depending on staffing. Potentially dangerous clients will require more time and attention. With our Agency, the case managers/counselor who supervises these individuals often will have smaller caseloads overall.

ALLIED BARTON SECURITY LLC 03/3/2016- 05/25/2016



• Assigned to a Nuclear & Solar Energy-Power Plant for the FLORIDA POWER & LIGHT COMPANY (FPL), while the Solar Polar Facility is under construction in Parrish Florida in (Manatee County) Florida.

• Providing Security 24/7 days a week continuously while the New Solar Panel Facility is under construction and will continue after the New Sight comes on-line.

AMI Kids-YES- Wimauma, FL

Level 6 Residential Program/ Supervisor 2015

Evening Shift Supervisor for a Contractor in a Florida Juvenile Justice Residential Program in Wimauma, Florida.

Ensure that the Shift is appropriately staffed for each shift, maintain a safe and secure environment for Juvenile Offenders, Properly Trained Program Staff are evaluated for effectiveness in achieving goals on a continual basis according to AMI Kids & Fla. DJJ Standards and Policies

Accurately comply, prepare, and submit required special and mandated reports and notices for compliance, utilizing control systems with include pertinent personnel for each shift

Hourly Counting practices are done in a timely manner; thoroughly review personnel-related documents and requests by Youth are completed

Recommendations and interpretations of any problems that have or does occur on the 4-12 Shift in accordance with AMI Kids Policy and with Fla. DJJ policies and procedures;

(JSP) Juvenile Services Program Inc

Manatee County Regional-JAC Juvenile Intake Specialist: 2014– 2015

Hillsborough County. Juvenile Intake Specialist: 2014 –2015

During this time, I have performed duties for the Florida Department of Juvenile Justice, as a contracted Juvenile In-take Specialist (JPO) where I was required to Interview, prepare and In-process Juveniles who had been brought in by various Law Enforcement Agencies in Hillsborough & Manatee Counties to determine, commitment programs for Juvenile Offenders after being arrested for various Crimes

Provide documentation, supervision and case management to Juveniles placed on supervision as required by statute, department policies and procedures and Quality Improvement (QI) standards relating to Juveniles on probation, their commitment, conditional release, etc. from the Judicial System

Make recommendations to the State Attorney’s Office within statutory time frames; provides necessary services, after initialing on- going assessment of the youth. Coordinates services, staffing, including multidisciplinary staffing

Wrote recommend reports describing offenders progress and remedial action or initiate court action in response to noncompliance with terms of probation or parole.

Administer drug and alcohol tests, including random drug screens of offenders, to verify compliance with substance abuse treatment programs.

Conduct pre-sentencing investigations and testify in court regarding offenders' backgrounds and recommended sentences and sentencing conditions.

Supervise people on community-based sentences, such as electronically monitored home detention, and provide field supervision of probationers by conducting curfew checks or visits to home, work, or school.

SSVF-Veterans Peer Mentoring Coordinator

ACTS-Agency for Community Treatment Services: 2014

The SSVF Peer Mentor Coordinator, with ACTS, as a Subcontractor, provided Peer Mentoring Support to engage hard to reach Current or Former Veterans the U.S. Military of any branch and to offer support in any way possible.

Participate in outreach activities to provide education about the program and to locate individuals who may be eligible for SSVF services

Advocate of veterans and their families

Serve as a champion for program participants and their families when they are attempting to work towards critical goals or challenges

Serve as role model for all program participants

Willingness to listen and understand the participant's issues, and assist them with building their self-confidence

Team lead member for program, and work in tandem with Case Manager to assist with community resources as requested by participants and Network

Maintain confidentiality of all program participants


Master’s in criminal justice; Colorado Technical University, Online Graduate 2/2016

Bachelor’s Degree-Social Science, Saint Leo University, Saint Leo Fla. September 1990

Associates Degree-Paralegal Specialist, Tampa College, Tampa, Florida January 1994

Certification-Correctional Officer Academy, South Florida Community College 1996

Additional Experience

United States Navy & Naval Reserve-Honorably Discharged


Available Upon Request.

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