Customer Service Sales

Lifoya Martin

**** ****** ** • 901-***-**** • **********@*****.***

SUMMARY OF QUALIFICATIONS

Twenty years of management experience

Thirty years of sales and customer service experience

Proficient in Microsoft office

PROFESSIONAL EXPERIENCE

GORDMANS, SOUTHAVEN, MS 10/2014 - PRESENT

ASSISTANT STORE MANAGER

Hire and train employees for the sales floor and varies departments

Maintain and monitor store inventory

Ensure store quality by conducting regular audits

Generate daily sales report and process sales as necessary

FAMILY DOLLAR, MEMPHIS, TN 12/2010 - 03/2013

ASSISTANT MANAGER

Greeted and assisted customers by answering questions and resolving customer concerns

Maintained a presence in the store by providing excellent customer service

Supervised, trained, and developed staff on Family Dollar operating practices and procedures

Ordered merchandise and supervised record keeping, including payroll, scheduling, and cash register deposit/ receipts

HOME DEPOT, HORN LAKE, MS 08/1996 - 01/2010

DEPARTMENT HEAD

Performed routine clerical and organizational tasks

Organized files, drafted messages, scheduled appointments, and supported staff

Monitored shipping and receiving and ensured sensitive documents were processed

EDUCATION

South Side High School, Memphis, TN

High school Diploma

Mid South School of Beauty, Memphis, TN

Cosmetology License

Remington College, Memphis, TN

Criminal Justice

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