Sales Customer
Resume:
MACBELA JUAREZ
SUNRISE, FL 33325
*************@*****.*** 754-***-****
SUMMARY OF EXPERTISE
A highly-motivated and knowledgeable product & people management professional with more than 8 years in the aviation industry.
PROFESSIONAL STRENGTHS TO INCLUDE:
● Closing Skills
● Flexible & adaptable
● Strong Attention to detail
● Ability to perform under pressure
● Knowledgeable with Quantum Aviation Services and Quick Aviation Software
● Bilingual in English and Spanish
● Industry market knowledge
● Strong Analytical Skills
● Proficient in all Microsoft programs and
Outlook
● Ability to multitask and a highly motivated self-starter
● Client Relationship Building & Management skills
● Type 75 WPM & clerical skills
PROFESSIONAL BACKGROUND
AAF Spares, MIAMI, FL
SALES & MARKETING SUPPORT SEPTEMBER 2016 – PRESENT
● Perform research, qualification and selection of sources for brokered and rotables commercial aircraft engine parts or airframe parts
● Negotiate best possible cost for brokered parts to ensure gross margin goals are met
● Trade inventory by means of exchange, loan & sale
● Negotiate best terms including price, delivery and quality
● Customer liaison and relationship management including understanding of customer culture
● Source components, where required to meet customer requirements
● Ensure supplier compliance and performance to meet deadlines
● Weekly shift rotation of AOG 24/7 order fulfillments
● Ensure adherence to airworthiness certification requirements
● Create and follow-up on exchange repair orders
CHROMALLOY, FORT LAUDERDALE
SALES ACCOUNT MANAGER December 2015 –S EPTEMBER 2016
● Ensure sales and gross margin are achieved or exceeded each quarter.
● Make outbound sales calls, developing customer relationships that demonstrate an understanding of their business needs and requirements
● Negotiate price and delivery, calculate margins and quote client accordingly
● Conduct daily follow-ups on existing customer quotes
● Assist with order processing, expediting, and status updates
● Daily management of Open Order Report. Determine customer requirements and prioritize orders.
● Must fully understand ITS and industry regulated Certification and Traceability Requirements. G.A TELESIS, FORT LAUDERDALE
REPAIR COORDINATOR D ecember 2014 –N ovember 2015
● Enters and reviews Repair Orders for accuracy, makes and tracks changes needed, submits to Accounting for payment, creates and maintains appropriate filing system;
● Tracks open Repair Orders and updates their progress by maintaining an open line of communication with vendors, Sales team, and Accounting. Updates, closes, and recovers assets as appropriate;
● Evaluates vendor reliability and maintains supplier performance metrics. Continuously optimizes the supply chain to reduce delivery times and inventories and to guarantee flexibility and security of supply chain. Coordinates improvement plans with assigned suppliers;
● Track all Exchange Orders from incoming cores, sending exchange cores out for repair, and billing late fees and outright conversions
● Evaluation of and decision making regarding Modifications in collaboration with the Product Line Manager
● Identify units to be sent out for repair and review prior days sales to identify parts to send out for repair
● Supports development of material standard costs through understanding of supplier pricing including discounts and tiered pricing;
● Assist in aircraft evaluations and market research AIRFRAME SALES / AOG SALES January 2014 –D ecember 2 014
● Forecast, track and achieve sales revenue and gross margin projections.
● Communicate effectively and maintain a professional relationship with vendors and customers
● Fulfill airline AOG desk service on a 24/7 basis rotating weekly schedule--in addition to daily work requirements. If we did not have stock locate sources, obtain pricing, condition, trace, Tag information and availability information
● Process sales orders, purchase orders, and RMA requests through Quantum Aviation Services software DESIGN CENTER OF THE AMERICAS, DANIA BEACH O ctober 2011– January 2013 MARKETING COORDINATOR/SENIOR CONCIERGE
● Manage Concierge team of 4 employees and coordinate rotating schedule
● Coordinate monthly Speaker Series to bring top industry professionals to speak to local designers
● Organize travel arrangements for guest speakers
● Create marketing campaigns and handle all social media outlets
● Synchronize the planning and on-site set up of indoor entertainment services and special events for individual and corporate clients
ELITE AEROSPACE, MIRAMAR J anuary 2007 – November 2010 CUSTOMER SUPPORT REPRESENTATIVE
● Informed customer of repair prices, shipping date, anticipated delays, and any additional information needed by customer
● Prepared invoices and shipping documents such as export papers, commercial invoices
● Conferred with production, shipping, warehouse, or common carrier personnel to expedite or certs missing or delayed shipments
● Accurately quoted repairs using standard pricing information and customer specific pricing agreements
● Data entry processing of all teardown/shop findings for each and every evaluation performed EDUCATION
FLORIDA ATLANTIC UNIVERSITY BOCA RATON, FL
Bachelors of Arts in Business Administration 2 017- Present MIAMI DADE COLLEGE Miami, FL
Associates Degree in Accounting 2014
PROFESSIONAL ORGANIZATIONS AND COMMUNITY SERVICE
● Volunteer, Kids in Distress, Fort Lauderdale 2014
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