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Customer Service Engineer

Miami, Florida, United States
March 04, 2018

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George Amarante

**** ***** ***** **** #****

Charlotte, NC 28262



Florida International University – Miami, FL Graduated: December 2016

Bachelor of Science: Computer Engineer

Miami-Dade College – Miami, FL Graduated: May 2011

Associate of Arts: Computer Engineer

Cumulative Undergraduate GPA for AA and BS: 3.0

Senior Design Project:



Data System Software: Java Programming I and II, Data Structures

Computer Architecture & Microprocessor Design: Logic Design, Microcomputers I, Microcomputers II

Network Engineering: Telecommunication Networks, Ethical Hacking & Counter Measurement

Skills and Knowledge in: ALM, SDLC, AGILE, WATERFALL, JIRA, API Testing, SOAP UI

Programming Languages:

Proficient: Java, SQL

Basic: C++

IDEs used: Netbeans, Eclipse (including working with the Selenium framework: Maven), Microsoft Visual Studios, CodeBlocks, Oracle SQL Developer

Work Experience:

Wells Fargo/Synechron, (Charlotte, NC)

QA Analyst POC for Manual/Automation Testing April 2017 - Present

Prepare and execute test scripts based upon test strategy to identify defects prior to production; Smoke testing, regression testing, ad hoc testing, and testing in SIT, UAT, and PFIX environments

Preparing test plan/strategy according to business requirements

Responsible for manual functional testing for Foreign Exchange(FX) pricing/rates, FX back office wire reporting system, SWIFT, knowledge of various FX applications and E2E flows

Directing/training the manual and automation team in FX pricing for design, planning, and execution for testing the requirements given by the business team

Great communication skills: collaborating with onshore and offshore team QAs, BAs, and TAs to ensure a quality product is delivered

Spot bonus award for outstanding performance

CarSafe Storage, (Miami, FL)

Executive Director July 2012 – April 2017

Managing all employees and managers for maximum efficiency

Making sure to meet sales goals

Customer service: Signing-up all clients through our rental contract and maintaining relationship with all our clients

Billing and bookkeeping: QuickBooks, Excel

Responsible for all 200 vehicles, total worth over 50 million dollars

Plan, design, implementation, and maintenance of all team project

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