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Customer Service Representative

San Antonio, Texas, United States
March 04, 2018

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Alvernetta Lewis

**** ******** *****

San Antonio Tx, 78251



To obtain a Customer Services Representative position where I can best utilize my organization skills, while making a significant contribution to the success of my employer.

Aguilar Family Health Care Back Office RMA

San Antonio, TX 09/2016 – Present

Give patient care under the direction of a physician

Assist physician w/ examination and treatment procedures to patients

Documents in the EMR and authorize prescription refills

Sears Holdings Senior Customer Advocate

San Antonio, TX 8/24/2008 - 5/05/2011

Acted as a liaison between the customers and our business partners to respond to any complaints, problems or inquiries.

Independently analyze situations, and interpret policy.

Execute effective and satisfactory resolutions.

Orion Marketing Marketing Representative

San Antonio, TX 8/2001 – 4/2003

Maintained a call volume of 200 to 300 calls a day.

Computed and executed 90% to 95% call quality to customers for a home equity loans.

Consistently met and exceeded in customer excellent.

NPC Office Manager

San Antonio, TX 12/1999-7/2001

Motivated and ensure Account Executives to sell and market our product to meet our company goals and performances for our monthly quota.

Administrated and manage an office of marketers to scheduled appointments for their account executives.

Handle time sheets, scheduled meetings, training classes, and set apts. for merchants.

West Teleservices Lead Marketing Representative

San Antonio, TX 1997 - 1999

Maintained 100% of performance and stayed above 90% call quality.

Familiarity with customer service principles, practices and professional telephone etiquette.

My client base included ATT&T, Automated Data Possessing (ADP), All State, and Southwestern Bell.

Coach and motivated a group of Marketing Representatives that were assigned to me for that shift.

Skill in this position led to my full promotion to an Operations Team Leader


Sam Houston High School San Antonio, TX

Graduated 1992

St. Philip’s college San Antonio, TX


San Antonio College San Antonio, TX


Hallmark University San Antonio, TX

Graduated 2016

Associates of Applied Science, Medical Assistant, (AAS) 4.0 GPA

Alpha Beta Kappa (ABK) Honor Society; Presidents List; Perfect Attendance; President Council; Hallmark Ambassador

Administrative medical skills include creating, interpreting, and managing records; identifying medical terminology, appropriate procedure codes, and pharmacological terms; complying with health systems to include accreditation and regulations; computing and analyzing healthcare data; use of payment and reimbursement methods; medical office management and electronic medical record system software.


Registered Medical Assistant, RMA Current

EKG National Healthcare Association Current

CPR/AED, Heart Saver / American Heart Association Current

Basic First Aid, Heart Saver/ American Heart Association Current

Blood Borne Pathogen, Heart Saver / American Heart Association Current

HIPAA Certification Current

References: Available upon request

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