Manager Customer Service

Valerie McCray

Manager Trainee, Assistant Manager, Branch Manager

Ozark, AL 36360

**********@*******.***

WORK EXPERIENCE

Pharmacy Technician

HealthSouth Corporation - Dothan, AL - July 2014 to Present Responsibilities

Maintain floor stock throughout the hospital, maintain the inventory of pharmacy items, file each patients orders, package medications that are not prepackaged; assist the nurses with any medication needs they may have for their particular patient; assist the pharmacist with day to day tasks to meet the ongoing needs of the hospital. Skills Used

Medications needs and their possible effects; maintain patients profiles to ensure credits as well as charges are applied.

Pharmacy Technician

Southeast Alabama Medical Center - Dothan, AL - November 2012 to Present Responsibilities

Received written prescription or refill request and verified that information is complete and accurate, established or maintained patient profiles, including lists of medications taken by individual patients. Maintained proper storage and security conditions for drugs; credit card voucher; abstract information and post payments and adjust patient's ledger account. Assist the pharmacist with day-to-day activities in the pharmacy. Accomplishments

Worked in different aspects of pharmacy such as; IV room, employee pharmacy, unit dose and acudose Skills Used

delivered medication to floor; restocked medication robot; prepared the pharmacy for inventory; pulled and credited discharges; assist the pharmacist with filing and labeling prescriptions; added inventory into med carousels

Manager Trainee, Assistant Manager, Branch Manager ENTERPRISE RENT-A-CAR - 1993 to 2011

Manage accident damages on vehicles including preventive maintenance, manufacturer's recall and breakdowns; train, motivate and coach employees to increase branch sales by using the 4-step sales process to promote and sell products, vehicle features, benefits and additional equipment; develop, plan and actively participate in branch sales and marketing efforts to improve business; maintain relationships with insurance agents, body shops managers, claim adjustors and corporate accounts by constantly staying present in the market place ensuring exceptional service; prepare effective and timely employee reviews and oversee the review process; manage branch receivables by negotiating payment plans and collecting on difficult accounts. Assistant Manager, Management Trainee

Oversee all aspects of customer service, manage branch operations, train and develop new employees, used skills learned to generate new business and increase profitability. Help run a million-dollar business while working closely with branch manager and team. This includes customer service, sales, finance and operations; hands on fast-pace environment Material Management Sergeant

UNITED STATES ARMY - 1990 to 1991

inventory control and serviceability of over 5,000 soldier's equipment while serving during Operation Desert Shield/Storm- 1990-1991

Material Management Supervisor

UNITED STATES ARMY - 1984 to 1991

Subsistence Supply Specialist/Sergeant

UNITED STATES ARMY - 1986 to 1990

accounting clerk kept journal/voucher updated with dollar amount of vendor's deliveries as well as, receiving and issuing perishable and non-perishable rations- 1986-1990 Administration Clerk

UNITED STATES ARMY - 1984 to 1986

EDUCATION

Pharmacy Technician

Fortis College

2011 to 2012

Columbus State University - Columbus, GA

1991 to 1993

Sociology

University Of Anchorage - Anchorage, AK

1987

CERTIFICATIONS/LICENSES

Pharmacy Technology

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