Customer Service Administrative Assistant
Resume:
Amanda Martin
Memphis, TN. *8135
**************@*****.***
Enclosed you will find a copy of my resume’ of my education and work history to date. I ask that you review it as I respectfully request to be a candidate for your advertised position. Please feel free to contact me to set up an interview at a time that is good for the both of us. I look forward to speaking with you very soon. Thank you in advance for your time.
QUALIFICATION SUMMARY
Experienced professional in office management, warehouse management, customer service, data entry, and leadership skills. Ability to communicate with all levels of management. Extensive review and maintenance of training records. Superb written and oral communication skills as well as internet research. Completed several coursework in organizational development and strategic planning. Knowledge of Accounting, Payroll, and Bookkeeping, Proficient in Microsoft Word, Excel, Peachtree, Lotus, AS400, and MAC. Makes important decisions in a fast paced environment. Handles classified information daily in a professional manner. Ensures all operations and security procedures are performed in compliance with company policies and procedures. Continually improves employee productivity through leadership and process management.
EDUCATION
Strayer University, Memphis, TN (2008-2010)
Woodlawn Baptist Academy (1994-1998) High school Diploma
PROFESSIONAL EXPERIENCE
Rust College, Holly Springs, MS (2016-current)
Administrative Assistant/ Freshman Advisor- general office duties, data entry, student scheduling, report directly to the vice President of Academic Affairs and the Associate Vice President. Meeting with 50-75 students weekly to listen, counsel, and advise them on their educational future at Rust College. Making sure that the students Freshman year is properly planned out and successful.
Midtown Mental Health Center, Memphis, Tn. (2005-2015)
Respite House Manager/ Administrative Assistant- employee scheduling, patient follow up calls and visits, referral to group homes, patient's care, insurance billing, medical billing and coding, scheduling patient follow-up appointments, careful follow up between MTMHC and local hospitals. Payroll, data entry, bookkeeping, daily bank deposits, and all other office duties.
William Sonoma, Memphis, Tn. (August 2010-April 2011)
Seasonal Operations Manager- having knowledge of all operation inside of warehouse. Ensuring the flow of work at all times during the shifts. Overseeing between 75-150 employees at a time. Scheduling for all assigned employees. Reporting and communicating with OM and Gm throughout the assigned shifts.
Tanglewood Apartments, Memphis, Tn. (January 2012-May 2012)
Leasing Agent - apartment leasing, showing apartments, placing work orders, following up on maintenance issues, customer service with active tenants and past due tenants, daily collections, collection calls, collection visits to both home and employer, data entry skills, typing skills, heavy phone volume, daily bank deposits, and marketing.
Panel Exteriors, Memphis, Tn. (October 2008-October 2009)
Office Manager/ Administrative Assistant- payroll, data entry, heavy phone volume, customer service, invoicing, billing, AP/ AR, customer follow-up, organizational skills, daily bank deposits, bookkeeping, ordering office supplies, and all general office duties.
Midtown Mental Health Center, Memphis, Tn. (2005-2008)
Respite House Manager/ Administrative Assistant- employee scheduling, patient follow up calls and visits, referral to group homes, patient's care, insurance billing, medical billing and coding, scheduling patient follow-up appointments, careful follow up between MTMHC and local hospitals. Payroll, data entry, bookkeeping, daily bank deposits, and all other office duties.
American Home Shield, Memphis, Tn. (1999-2002)
Customer Service Manager- accounting customer service department manager. Monitor incoming and outgoing calls, current CSR training, handle problems for service reps in a timely manner. Report directly to the Call Center Manager.
References:
Donnell Swain #661-***-****
Ardette Baker #901-***-****
Latrice Clark #931-***-****
Tamara Oakley #901-***-****
Rev. Curlie Relliford #662-***-****
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