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Customer Service Manager

Orange County, New York, United States
March 04, 2018

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Kathleen G. Kenny



** ***** ** ***** ********** including; merchandising, inventory management, indirect procurement, purchasing, freight, and shared services; with acute focus on sales, customer service, cost reductions, and vendor management.

Skills and Experiences:



Customer service

Inventory Management




MS Office, Oracle


Vendor Management


Professional Experience:

TJ Maxx, Middletown NY

8/2016- Present

Key Holder, Customer Service Manager, Jewelry Coordinator

Increased sales of Store Credit Card by 59%, exceeding HO quotas by 30%

Superior time management skills including the ability to manage multiple issues and people concurrently

Trainer of associates for the sale of store credit card increasing their personal ability to meet and exceed goals set by management

The Board of Elections, Goshen NY

8/2016- Present

Responsible for auditing 10,000 new voter registrations, processing 10,700 absentee ballot applications, filing 9,000 absentee ballots, and preparing Election Day polls

Election Poll Inspector

The Warwick Valley Community Center, Warwick NY

3/2015- Present

Per-diem Procurement projects, Event Supervisor

The Great Atlantic & Pacific Tea Company (A&P), Montvale NJ

Procurement Manager, Strategic Sourcing Department

10/2014 – 12/2015

Saved $170K in $1.1M Shared Services spend by analyzing vendor microeconomics, benchmarking costs and aggressive negotiating with incumbent

Identified $10M in generic and brand drug cost savings on a $250M contract

Brokered and led conversations with strategic supply partners leading to proposal options of up to 34% in savings and presented these savings opportunities to the department heads for implementation

Negotiated a $75K inventorying agreement to meet the short and long-term needs of the business

Operated Oracle and Bravo Solution systems

Identified $471K in Pharmacy Benefit Manager (PBM) savings in denied claims culminating in either payment or write-off

Identified defects in pharmacy claims system to improve processes improving timely payment of aging claims by 60 days

Literacy Orange, Middletown, NY

Director of Development

6/2013 – 10/2014

Managed a team of 15 volunteers and staff resulting in donations and distribution of over 3000 books to non-profit agencies in Orange County NY, promoting strong reading habits within families

Expanded vendor management by cultivating and nurturing relationships with suppliers resulting in 7% lower average cost and better response time

Elevated fundraising and educational events; attainment of event sponsors, compilation of invitees, invitation design, sold 80% of journal ads; resulting in successful fundraising and awareness events

Increased the ability to leverage repeat donors and volunteers by revising the custom Access Donor Data Base enhancing event participation by 5%

Coordinated marketing initiatives, including print advertisements, collateral material, and email marketing; increasing donations and volunteer base by 50%

Developed and syndicated marketing plans for a diverse level of donors and stakeholders to raise awareness for combating adult illiteracy, successfully raising the annual appeal donations by 75%

Started a monthly e-newsletter by using Constant Contacts to keep supporters informed of events, to share literacy teaching tips and to form a stronger connection between headquarters and the 150 tutor volunteers

Encouraged organizational team building with staff and volunteers for the sharing of ideas and strengths which improved marketing and program participation by 37%

Akin’s Pharmacy, Warwick, NY

Manager, Buyer

4/2004- 5/2013

Identified areas of opportunity for new business, process improvement, and cost efficiencies, increasing profit 5% annually

Purchased $3.5 million of pharmaceuticals and Over the Counter (OTC) merchandise annually, ensuring constancy of inventory

Cultivated relationships with vendors: Drug, Vitamin, Candy, Over The Counter (OTC) wholesalers; for the best price and service resulting in increasing profits by 2.5%

Monitored budget expenses to balance purchasing timing and expenses with insurance company payments and Point of Sale (POS) resulting in a positive cash flow

Trouble shooter; addressed, advised, and resolved purchasing issues with suppliers

Achieved a smooth running front-end by addressing Catapult POS IT system failures

Authorized payment for purchases after review and approval of inventory list, ensuring correct account billing and on time or early payments for 2% discounts

Increased customer development by monitoring competitor pricing and store merchandising

Established a rapport with customers to identify specialty requirements, instilling a higher level of customer service, resulting in increasing the special order clientele by 15%

Arranged for disposal of out of date pharmaceuticals according to FDA regulations

Designed seasonal window displays fostering community good-will, increasing dialogue between the local residents and the store personnel

Proficient in Catapult POS

Supervised and trained all new employees in procedure and customer relations


Rochester Institute of Technology, Rochester NY, BFA

Major: Textiles

Minor: Psychology

AFS, American Field Service; Exchange student, Norway

Bilingual, conversational Norwegian

Member, Toastmasters


Charity/ Non-Profit Work

Orange County Land Trust

Upper Saddle River NJ Historical Society

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