Customer Service Manager
Resume:
Kathleen G. Kenny
**************@*****.***
Summary:
** ***** ** ***** ********** including; merchandising, inventory management, indirect procurement, purchasing, freight, and shared services; with acute focus on sales, customer service, cost reductions, and vendor management.
Skills and Experiences:
Sales
Leadership
Customer service
Inventory Management
POS
Pricing
Purchasing
MS Office, Oracle
Merchandising
Vendor Management
Procurement-Negotiations
Professional Experience:
TJ Maxx, Middletown NY
8/2016- Present
Key Holder, Customer Service Manager, Jewelry Coordinator
Increased sales of Store Credit Card by 59%, exceeding HO quotas by 30%
Superior time management skills including the ability to manage multiple issues and people concurrently
Trainer of associates for the sale of store credit card increasing their personal ability to meet and exceed goals set by management
The Board of Elections, Goshen NY
8/2016- Present
Responsible for auditing 10,000 new voter registrations, processing 10,700 absentee ballot applications, filing 9,000 absentee ballots, and preparing Election Day polls
Election Poll Inspector
The Warwick Valley Community Center, Warwick NY
3/2015- Present
Per-diem Procurement projects, Event Supervisor
The Great Atlantic & Pacific Tea Company (A&P), Montvale NJ
Procurement Manager, Strategic Sourcing Department
10/2014 – 12/2015
Saved $170K in $1.1M Shared Services spend by analyzing vendor microeconomics, benchmarking costs and aggressive negotiating with incumbent
Identified $10M in generic and brand drug cost savings on a $250M contract
Brokered and led conversations with strategic supply partners leading to proposal options of up to 34% in savings and presented these savings opportunities to the department heads for implementation
Negotiated a $75K inventorying agreement to meet the short and long-term needs of the business
Operated Oracle and Bravo Solution systems
Identified $471K in Pharmacy Benefit Manager (PBM) savings in denied claims culminating in either payment or write-off
Identified defects in pharmacy claims system to improve processes improving timely payment of aging claims by 60 days
Literacy Orange, Middletown, NY
Director of Development
6/2013 – 10/2014
Managed a team of 15 volunteers and staff resulting in donations and distribution of over 3000 books to non-profit agencies in Orange County NY, promoting strong reading habits within families
Expanded vendor management by cultivating and nurturing relationships with suppliers resulting in 7% lower average cost and better response time
Elevated fundraising and educational events; attainment of event sponsors, compilation of invitees, invitation design, sold 80% of journal ads; resulting in successful fundraising and awareness events
Increased the ability to leverage repeat donors and volunteers by revising the custom Access Donor Data Base enhancing event participation by 5%
Coordinated marketing initiatives, including print advertisements, collateral material, and email marketing; increasing donations and volunteer base by 50%
Developed and syndicated marketing plans for a diverse level of donors and stakeholders to raise awareness for combating adult illiteracy, successfully raising the annual appeal donations by 75%
Started a monthly e-newsletter by using Constant Contacts to keep supporters informed of events, to share literacy teaching tips and to form a stronger connection between headquarters and the 150 tutor volunteers
Encouraged organizational team building with staff and volunteers for the sharing of ideas and strengths which improved marketing and program participation by 37%
Akin’s Pharmacy, Warwick, NY
Manager, Buyer
4/2004- 5/2013
Identified areas of opportunity for new business, process improvement, and cost efficiencies, increasing profit 5% annually
Purchased $3.5 million of pharmaceuticals and Over the Counter (OTC) merchandise annually, ensuring constancy of inventory
Cultivated relationships with vendors: Drug, Vitamin, Candy, Over The Counter (OTC) wholesalers; for the best price and service resulting in increasing profits by 2.5%
Monitored budget expenses to balance purchasing timing and expenses with insurance company payments and Point of Sale (POS) resulting in a positive cash flow
Trouble shooter; addressed, advised, and resolved purchasing issues with suppliers
Achieved a smooth running front-end by addressing Catapult POS IT system failures
Authorized payment for purchases after review and approval of inventory list, ensuring correct account billing and on time or early payments for 2% discounts
Increased customer development by monitoring competitor pricing and store merchandising
Established a rapport with customers to identify specialty requirements, instilling a higher level of customer service, resulting in increasing the special order clientele by 15%
Arranged for disposal of out of date pharmaceuticals according to FDA regulations
Designed seasonal window displays fostering community good-will, increasing dialogue between the local residents and the store personnel
Proficient in Catapult POS
Supervised and trained all new employees in procedure and customer relations
Education:
Rochester Institute of Technology, Rochester NY, BFA
Major: Textiles
Minor: Psychology
AFS, American Field Service; Exchange student, Norway
Bilingual, conversational Norwegian
Member, Toastmasters
Secretary
Charity/ Non-Profit Work
Orange County Land Trust
Upper Saddle River NJ Historical Society
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