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Manager Customer Service

San Antonio, Texas, United States
March 04, 2018

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Johnnie Flores

** ******** ******

San Antonio, TX 78218-3012

210-***-****, 210-***-****)

Area of Experience

Bilingual*Facilities Director*Procurement Agent*Customer Service Training / Site Manager * Initiate, maintains, and monitors contracts * Project Manager * Provide technical assistance and training to staff * Manage centralizes billing, Inventory control * Negotiate contracts, payment terms and conditions * Manage the flow of information and product throughout the company * Managed logistic distribution center * Managed shipping and receiving operations *Manage Asset Management Program * Implemented policies and procedures in safety, security, facilities, and logistic operations * Conducted Safety Audits, investigation, and inspection*Risk Manager*Program Manager* Security Operations

Professional Experience

ESC Federal, inc Operations Manager 2017 to Present

Holy Spirit School/Church Facilities Manager 2015 to 2017

Catholic Charities Facilities Director 2014 to 2015

Contractor Kelly Services 2013 to 2014

Completed HVAC Everest Institute, San Antonio, TX 2013 to 2013

Power Plant Assistant Government, Three Rivers, TX 2009 to 2012

Contract Manager Sphinx Consultant, San Antonio, TX 2000 to 2009

Logistic Manager United State Army, Fort Sam Houston, TX 1987 to 1998

Operations Manager of a 260,000 square feet retail center with over 15 employees.

Invaluable knowledge of government federal and state regulations regarding facilities operations.

Managed 165 contractor employees in diversify communication, automation, administration and logistic positions on a daily basic.

Procured 2.5 million dollars in military equipment and increase of 30% compare from previous year meet all government required

Manger over $10 million program budget and departmental labor projection based on contractual commitments with the government.

Established highly effective logistic support, material management, and reliability, sparing maintenance performance-based logistic programs.

Procured and managed Lease Contract for the government valued at $100,000,000dollars.

Managed the asset management program valued at 2.5 million dollars.

Oversee the property accountability and Logistic for all the automation equipment in over 52 facilities on government installation value at over $10 million

Managed 135 contract employees in diversifies background in logistic operations

Conducted over 100 Logistics audits and inspection in logistic operations and Transportation valued at 1.5 million comply with state and federal; policy

Responsible for the logistic procurement of all automation and office equipment for a region.

Conducted random audits and inspection in safety, security, and logistic and Transportation to ensure compliance with corporate policies and procedures.

Provide training to over 300 military and civilians personnel in Customer Service, Logistic and transportation operational

Education and Training

Logistic Operation Certification Basic Management Training

Transportation Operation Certification Advance Management Training

Hazardous Material Certification OSHA Voluntary Compliance Course Logistic/Embarkation Specialist Organization Operation Training License Chaplain Ordained Minister

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