EBONI OLIVER

**** ******* **** **. • Orlando, FL 32818 • United States • 404-***-**** • ac4o30@r.postjobfree.com

Objective Statement

A Dynamic team-player who possesses the keen ability to work independently. Proven efficiency ability with a keen eye for details seeking the opportunity to provide my skills to the customer care industry, making a positive contribution to obtain a position where my customer service experience, communication skills, and outstanding clinical training will contribute to quality customer care

Summary of Qualifications

•Excellent customer service background

•Experienced in payments and billing, technical support, quality assurance analysis, and multiple computer software applications

•Experienced in telecommunications organizations, mail-order pharmacy sites, and healthcare maintenance organizations.

•Experience in mass transit operations.

Education and Training

Ashford University, San Diego, CA

Bachelor of Science (Education-Intermediate/Secondary), Current Student

Sanford-Brown Institute, Orlando, FL

Certificate- Medical Assistant, 05/2011

An intensive, ABHES accredited 900-hour course comprised of theoretical and practical application of essential medical assistant skills including: Medical Terminology, Anatomy and Physiology

Employment Experience

ProEd Solutions Telecommunications, USA

Financial Aid Consultant 08/2016-Current

•Performed financial aid advising, assisting students with FAFSA forms, and student loan planning.

•Assisted students in the completion of financial aid forms and college application materials.

•Counseled a diverse student body, including disadvantaged, first generation, and international students.

•Strived to align students' abilities, aptitudes, and interests to optimize college financial aid selections.

Metro Atlanta Rapid Transit Authority Atlanta, GA

Mobility Operator 03/2015-12/02/2016

www.itsmarta.com

•To focus on the safe operation of vehicles that transport people who struggle with physical challenges.

•Promptly pick up and drop off riders according to a schedule that fits the needs of passengers.

•Help passengers board and exit the vehicle and ensure their safety, fastening wheelchairs and other medical or mobility equipment in a secure fashion.

•Responsible for maintaining records and trip logs that outline your driving activities.

GreenSky Credit Atlanta, GA

Merchant Services Analyst 02/2014--10/2014

www.greenskycredit.com

•Evaluated applications for loans for business owners.

•Initiated new contacts into our Salesforce system and cultivated business relationships with our current and future clients.

•Maintained verbal and written agreements with clients.

•Helped prepare reports submitted to management by ensuring that information received is reported to them in a timely manner.

Connextions (TeleTech) Orlando, FL

Customer Service Representative 04/2012-01/2014

•Developed, tracked and reported key performance measurements for the unit.

•Developed and implemented process and procedures to improve operational efficiency.

•Oversaw cross functional work areas targeted to resolve issues raised by customers.

•Managed the customer service operations, which deals directly with customers and is the first point of contact.

33rd Street Family Medical Center Orlando, FL

Medical Assistant Externship Student 03/2011-04/2011

•Recorded patient vital signs

•Cleaned and prepared examination rooms for patient observation and assessment

•Checked patients blood sugar levels

•Administered PPDs other vaccinations

•Completed laboratory paperwork and specimen collections

Walgreens Customer Care Center Orlando, FL

Customer Service Supervisor 03/2004-02/2011

• Developed, tracked and reported key performance measurements for the unit.

•Developed and implemented process and procedures to improve operational efficiency.

•Oversaw cross functional work areas targeted to resolved issues raised by customers.

•Managed the customer service operations, which deals directly with customers and is the first point of contact.

Mail Service Representative 03/2003-03/2004

•Responsible for ensuring that patients were able to order their prescriptions for a 30 to 90 day supply

•Made sure to transfer prescriptions from our competitor pharmacies

•Made house calls to patients to verify refill orders and insurance information was current

•Helped patients with billing inquiries and checked the status of refill orders in progress

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