Customer Service Office

Toni Spikes

**** ****** ****** **********, ** ***78

***********@*****.***

678-***-****

• Microsoft software efficient (Excel, Word, PowerPoint, Office, Publisher)

• Demonstrated record of high performance standards, including attention to schedules, deadlines, budgets and quality work.

• Decision making and attention to detail

• Account receivable and account payable

• Interpersonal relations, network ability, excellent communication, interpersonal and organizational skills.

• Filing, data entry, contacted consumers for payments.

WORK EXPERIENCE

Kipp Columbus (BGCC) - Columbus, OH - 2015 to 2017

Member Services Representative

-Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and organizing filing system. Answered telephones and transferred calls to appropriate staff members. Sorted and distributed incoming communication data, including faxes, letters and emails.

Contactability Insurance - Columbus, OH - 2013 to 2015

Team Lead

-Weekly schedules, travel reports, phones, parking, credit cards and office keys. Maintained the office database - retrieved and organized information for individual employees and clients. Created spreadsheets and presentations for corporate executives. Purchased office equipment and supplies, contacted vendors and subcontractors. Established and implemented administrative policies and procedures for the office.

Checksmart Financial- Whitehall, OH 2010-2013

Customer service teller

-Communicated directly with customers by phone, electronically or face to face. Processed consumer loads, money networking (such as check cashing, western union, bill payments). Supplied customers with written responses and information and followed up on customer communications.

Law office of Simonette - Columbus, OH - 2009 to 2010

Collector

-Perform outbound and inbound calls to debtors for past due accounts and assist them in obtaining lines of credit. Handling in-bound calls pertaining to the settlement and collection accounts, through appropriate channels including payment inquiry. Utilization of all available resources of systems to perform skip-tracing techniques to locate customers.

G.C Services - Columbus, OH - 2006 to 2009

Collector

-Handle a high influx of in-bound and out-bound student loan calls pertaining to the reconciliation and collection of delinquent accounts of their student loan. Either directly or through appropriate channels, including Payment Inquiry and Reconciliation & Control units. Managed a revolving monthly caseload to establish contact and pursue collection of consumer debt.

EDUCATION

Everest Institute Gahanna

Medical Assistant

December 2010

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