Customer Service Representative

Karla Carrillo

I am looking for a position where I can utlize my excellent customer service skills. I have a lot of experience in customer service and problem solving scenarios. I worked at Verizon Wireless for about 3 years in the call center and in store. As an added ability, I can speak fluent English and Spanish. I hope to be a great asset to a company where I can move up.

KARLA CARRILLO

OBJECTIVE

To obtain a position where I can learn and gain more experience in the IT field. As an added ability I can relay information in both English and Spanish.

EXPERIENCE

05/2015- Present Riverland Hills Baptist Church Columbia, SC

Custodian

Perform set-up for routine and special activities

Perform custodial tasks

Ensure that appropriate safety measures are fully utilized

07/2014- 05/2015 Icofanos West Columbia, SC

Driver

Assist in preparing meals for daily routes

Loading and unloading trucks with food for senior centers

Make sure meals are delivered in a timely and satisfactory manner

Solve any complaints

07/2013- 07/2014 Aspen Dental Columbia, SC

Patient Services Rep

Greet and check in patients in a friendly manner

Register patiens and input any necessary information

Responding to patient billing or financial inquiries, directing to appropriate departments, as necessary

Schedule and confirm patients appointments

03/2010 - 07/2013 Verizon Wireless Columbia,SC

Customer service representative

Receive incoming calls and help customers with account inquiries

Register or deactivate accounts

Receive payments and issue refunds

Tier 1 technical troubleshooting if we cannot solve the issue we transfer to tier 2 technical support

Assist with global phones activations and orders

Report any bugs with software updates

EDUCATION

Midlands Technical College West Columbia, SC

CompTIA A+ certified as of 01/20/2018

*********@*****.*** 803-***-****

Contact this candidate