Customer Service Representative
Resume:
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Areas of Expertise
Meeting Scheduling and Event Planning
Customer Service
Report and Document Preparation
Calumet City, Il, 60409
**********@*****.***
Professional Profile
Dedicated highly skilled Administrative Professional who possess an exceptional customer service orientation. In depth knowledge of building exceptional customer experiences through engagement, positive attitude and service. Demonstrates professional telephone etiquette and excellent verbal communication skills. Professional Summary
Classic Care Health Services, (Hazel Crest, IL) 2015-2017 Caregiver
Followed care plan, home regulations, and ensured safety practices were consistently implemented.
Baker & McKenzie LLP, (Chicago, IL) 1988-2015
Conference Center Coordinator/Customer Service Representative
Was the conference center point of contact for 225 attorneys in the North American and International offices.
Operated and maintained a multiline phone system, handling nearly 100-150 inbound, and outbound calls daily.
Organized reservations for 47 conference rooms using a EMS System (Event Management System).
Handled scheduling for all internal meetings for the firms Chicago office.
Prepared daily set-up reports and distributed to necessary departments.
Coordinated with building security to insure the safety of those visiting and working in the Chicago office.
Prepared training, meeting and conference documentation daily using Microsoft Publisher.
Occasionally assisted the Global Marketing team with off-site firm events. Computer Skills
Microsoft Office
EMS (Event Planning Software)
Adobe Acrobat
Licenses and Certificates
CPR Certification
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