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Customer Service Representative

Calumet City, Illinois, United States
March 04, 2018

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Areas of Expertise

Meeting Scheduling and Event Planning

Customer Service

Report and Document Preparation

Calumet City, Il, 60409


Professional Profile

Dedicated highly skilled Administrative Professional who possess an exceptional customer service orientation. In depth knowledge of building exceptional customer experiences through engagement, positive attitude and service. Demonstrates professional telephone etiquette and excellent verbal communication skills. Professional Summary

Classic Care Health Services, (Hazel Crest, IL) 2015-2017 Caregiver

Followed care plan, home regulations, and ensured safety practices were consistently implemented.

Baker & McKenzie LLP, (Chicago, IL) 1988-2015

Conference Center Coordinator/Customer Service Representative

Was the conference center point of contact for 225 attorneys in the North American and International offices.

Operated and maintained a multiline phone system, handling nearly 100-150 inbound, and outbound calls daily.

Organized reservations for 47 conference rooms using a EMS System (Event Management System).

Handled scheduling for all internal meetings for the firms Chicago office.

Prepared daily set-up reports and distributed to necessary departments.

Coordinated with building security to insure the safety of those visiting and working in the Chicago office.

Prepared training, meeting and conference documentation daily using Microsoft Publisher.

Occasionally assisted the Global Marketing team with off-site firm events. Computer Skills

Microsoft Office

EMS (Event Planning Software)

Adobe Acrobat

Licenses and Certificates

CPR Certification


Contact this candidate