CHEVON B. STEPHENS

*** ******** ****** ***** • Lakeland, FL 33801 • Home 863-***-****• Cell 863-***-**** • ac4o2e@r.postjobfree.com

HIGHLIGHTS OF QUALIFICATIONS

●Over 10 years of administrative experience

●Adept to establishing a rapport with individuals through effective communication

●Experienced in exercising multitasking abilities, employee training, & budgeting

●Delighted to work and interact with people in person or over the phone

OBJECTIVE : To obtain a career oriented position that will utilize my attention to detail, interpersonal and customer relations skills to accommodate clients with the most efficient and pleasant service as possible.

EXPERIENCE

Customer Service Representative/Call Center

The Results Companies Winter Haven, FL

Answering inbound phone calls

Verify HIPAA

Explaining Medicaid benefits to callers

Locate and assign medical providers to Medicaid members

Schedule medical appointments

PECU Insurance Agency, Receptionist Lakeland, FL

●Receive and sort daily mail, deliveries, couriers

●Perform clerical duties such as filing, photocopying, collating, faxing, etc.

●Serve visitors by greeting, welcoming, directing and announcing them appropriately

●Answer, screen and forward any incoming phone calls while providing basic

Information when needed

Publix, Risk Management Adjuster/Receptionist Lakeland, FL

●Displayed an aptitude for employee compliance through listening carefully to the employees, evaluating their concerns and complaints, while suggesting the “best-fit” alternative dispute resolutions (ADR) to avoid litigation.

●In charge of handling vital information for employee disputes and complaint submittals in a discrete manner while accurately assessing each claim.

●Categorized and filed closed reports according to the level of discrepancy for future use by the company and registered this information into the online database system.

●Developed a working rapport with physicians to ensure employees received effective and efficient treatment.

●Use multi-line telephone system

●Take telephone messages

●Transfer phone calls

●Greet guests and announce their arrivals

●Use the PA system to overhead page announcements, locate associates for various purposes

●Keep breakroom tidy and well stocked

Lakeland Community Credit Union, Bank Teller, Lakeland, FL

●Acquainted with handling adverse situations and providing premium service resulting in win-win resolutions for satisfied and loyal recurring guests.

●Enhanced multitasking abilities; frequently balanced financial statements and assisted patrons during peak business hours.

●Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

SKILLS

●ADR Management

●Clerical Receptionist Duties

●Microsoft Outlook

●Data Entry /Typing 35WPM

●Employee Law Compliance

●Microsoft Excel

●Microsoft Word

●Multi-Line Phone System

●Quality Customer Care

OCCUPATIONAL LICENSEES & CERTIFICATES

Certification Title

Issuing Organization

Adjuster Workers Compensation

State of Florida

Previously Held

EDUCATION

Lakeland High School Diploma Lakeland, FL

Polk State College, Associate’s Degree in Liberal Arts, Winter Haven, FL

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